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Translation Office 3000 has its own folder structure which is located in the Business folder. Under this folder, two main sub-folders are created: Clients and Projects. When some client is created in TO3000, the appropriate folder is created for this clie...
Projetex has its own file sharing and synchronization system, which does not require any additional folder sharing settings on the server PC. It has two sets of files: on local machines (Business folders) and on the server computer (BusinessServer folder)...
Freelancers can be searched by name for the freelance team in two ways: 1. Go to "Projects > Project > Freelance Team", click the Add button, select the type of search from the drop-down list, then type the name of the appropriate freelancer and click t...
To get access to the Projetex Server Administrator and Workstation, please use the following default login and password: Login: admin Password: admin The default password can be changed in "Administrator > Users and Access" in the Backstage View. ...
Some anti-viruses may wrongly recognize Themida as a potential threat. We are aware of this situation. Most detections happen with Avira Free Antivirus (it states there is a TR/Crypt.XPACK.Gen signature within the executable), but other anti-virus or an...
The most likely cause is the loss of Color settings. To reset your Color settings to default, please go to Settings > Current User > 'Colors: General' and click the 'Reset All to Ocean' or 'Reset All to Silver' button. Then go to Settings > Current User >...
Projetex and TO3000 support all currencies. You can add any currency you need. For this, please go to the "Corporate/Business Settings > Currencies" page. Then click the New button and enter a currency's 3-letter abbreviation and a descriptive name to the...
To upgrade from Translation Office 3000, version 10 to Projetex 9, please perform the following steps: 1. Copy your database file of TO3000, which is located in the C:UsersPublicDocumentsAITTO3000, Version 10db folder into the Database folder of Projete...
Projetex has its own folder structure, which is located in the Business folder. Inside this folder, several main sub-folders are created, including Clients and Projects. When a client is created in Projetex, the appropriate folder is created for this clie...
Please clean your browser's cache. Here are some guides on how to do that: Google Chrome: https://support.google.com/chrome/answer/95582 [https://support.google.com/chrome/answer/95582] Internet Explorer: https://kb.wisc.edu/page.php?id=15141 [https...
You can avoid these letters in the future by downloading our products from your personal profile at http://clients.translation3000.com [http://clients.translation3000.com].
The usual way to update is to use the Database converter, which is bundled with TO3000. It is located in All Programs>Translation Office 3000, Verson 3D>Database Converter in the start menu. Note that this Converter only accepts database files for TO300...
You can find the Projetex Automation Engine on the server machine at Start>All Programs>Projetex 3D>Projetex Server: Or at the default address "C:Program files (x86)AITProjetex 3DProjetex ServerAdministratorProjetexAE.exe"
The default business folder location is C:Business (The drive letter may be different. If you install the program on a drive D, for example, the Business folder will be created on that drive.)
You can update the path to your Business folder like this: 1. Open the Backstage View. 2. Select "Advanced Settings >> Folders >> General" and click Change to select the appropriate folder.
You can create two databases for your two accounts, and manage them separately by doing the following: 1. Install TO3000 using the "INSTALL AN EMPTY DATABASE" option when prompted. This will be your DATABASE 1. 2. Move your database from _"C:USERSPUBL...
"WITH PROJECTS" WORKFLOW MODE Client jobs can be created from the PROJECT > CLIENT JOBS section. Client jobs cannot be created from the CLIENT > CLIENT JOBS section and from the RIBBON > CLIENT JOBS section. These sections are not linked to any partic...
We suggest trying VIRTUALBOX for this purpose. This software allows you to install a virtual machine which can be run as a regular MAC/LINUX/SOLARIS application. Then you will be able to install MS WINDOWS within this virtual machine. All these operations...
Each invoice or project receives a unique number and it cannot be changed or passed to another invoice. Therefore, custom numbers for invoices or projects may be increased only. You can skip some numbers by increasing the Next Global Invoice Code or Nex...
The messages you receive are the automatically generated emails which have been sent by our follow-up system. This system starts counting from the day you have requested a download link for the product. You can click the link on the bottom of the follow-u...
Usually, we respond to all support queries within 24 hours. If you still have not received any response, please check your SPAM folder. Most likely, our letters are trapped there. Also, we suggest you add our domains @TO3000.COM, @PROJETEX.COM, @ANYCOUNT....
Our company provides schools and universities with a 50% DISCOUNT on educational licenses. If you would like use this offer, please contact us at support@projetex.com and provide us with information about the license you are interested in.
This kind of error usually occurs if you used a registration email different from the one used with your original license, thus creating a new account for the upgrade, rather than adding it to the existing one. Please send us a letter to one of the foll...
Q: I have a client for whom I do short jobs; to avoid frequent invoicing and small bank transfers, he simply pays me a sum in advance. As I do jobs, I credit the advance fee till it is gone and then he sends me more money. Can I account for such an arra...
Please create a ticket with all the details about the problem at https://aithelp.com/Tickets/Submit [https://aithelp.com/Tickets/Submit] Include information about the product you are interested in. Our technical support team will create a temporary, 30-da...
If you have ordered the software via Share-It, please check this article [http://ccc.shareit.com/ccc/index.html?cccid=%5BDASID_3781%5D]regarding invoicing. If you used PayPal to order the product, please send us a letter to support@anycount.com, support...
Q: I see that Projetex has the project code in 4 digits. That means the maximum project code is 9999. What will happen when we reach project code 9999? A: Projetex supports project codes with more that 4 digits. After you create project number 9999, ...
Q: I see that Translation Office 3000 has the project code in 4 digits. That means the maximum project code is 9999. What will happen when we reach project code 9999? A: Translation Office 3000 supports project codes with more that 4 digits. After yo...
Most likely, this situation is caused by incompatibility with another application running on your computer. For instance, some applications which monitor system activity such as Filemon, Procmon etc. may not be compatible with our software protection sy...
It is possible that you have recently installed some application which causes the issue. It may be a piece of anti-virus software, a clipboard manipulation tool, inline translation or text parse tool. You may want to remove these newly installed applicati...
The error message means that the Projetex Server cannot get access to the specified file. Please make sure you have access to write to the corresponding subfolder in the BusinessServer folder and that the target file is not opened in another application o...
If you have an iMac, MacMini, MacBook Pro or other Apple hardware and run Windows via BootCamp, you may face some difficulties with specific characters (those that require AltGr). We recommend using a PC keyboard with your Apple computer. Please also ...
We have prepared a query which will extract client information from the Projetex database. Please copy the code to the clipboard, then open the Projetex Server Administrator, proceed to the "Corporate Settings" - "Queries" tab, click "New" and paste the...
Totals are being displayed automatically for "Job Total (EUR)" columns in the Client Jobs window. Please click the asterisk in the top-left corner of the table and enable "Job Total (EUR)". Now you should see the totals for client jobs in the status lin...
In Projetex 3D, we have added numerous new features and have changed the program significantly. Here are the main highlights: * New database engine * Multiple-Document Interface: users will now be able to work with multiple windows simultaneously,...
To upgrade to Projetex 3D, you will need to order the corresponding license here: http://www.translationmanagementsoftware.com [http://www.translationmanagementsoftware.com] Prices are listed on the website and depend on the number of workstations you...
The Projetex 3D Server uses TCP ports 212 and 47111. Please make sure these ports are opened and accessible on the computer where the Projetex 3D Server is installed. You can check whether these ports are opened using the following commands on your se...
Q: Projetex crashes when I log in. When I view the bugreport, I can see the string _exception message : Cannot create file "C:UsersAppDataLocalAITProjetex 10SettingsProjetex.ini". Access is denied._ in the report. A: Please open...
Q: I get an error when exporting my report to MS Excel. The operation works fine in RTF. Here is the error message: Error while opening Excel Class not registered ClassID: 00024500-0000-0000-c000-00000000046 A: Please repair your Office installation a...
Retrieving your installerslicence codes is easy. Please do the following: 1. Log into your personal account at http://clients.translation3000.com/ [http://clients.translation3000.com/]. 2. Select the program you want to install/activate. 3. Download...
A single job can not be associated with multiple invoices. However, you can create multiple jobs in a single project. Name these jobs in a way that makes it clear they are parts of a single "actual job" and indicate their cost as a corresponding fract...
The number of user accounts you can add to your Projetex 3D network is unlimited, but only a certain number of those accounts can be active at any given time. Every concurrent workstation connection available to your license also gives you the right to ...
To change your TO3000 registration name, please do the following: 1. Contact our support at https://aithelp.com/Tickets/Submit [https://aithelp.com/Tickets/Submit] and give both your current registration name and your desired new name. It is recommended...
The password to unlock archives with the trial version of our software is displayed on the download page linked in our reply to a download request. The password is 'AIT' (no quotes, all caps).
You can use CCleaner to remove those entries from the context menu. Please follow the provided link for more information: https://www.cnet.com/how-to/clean-up-your-windows-right-click-menu-with-ccleaner/ [https://www.cnet.com/how-to/clean-up-your-windows-...
Certain fields in Invoices, Paymets, etc. are often left empty, but are useful to display if they are not. To make a template check if a field has a value before displaying it, you can use the following expressions (replace FIELD_VAR_NAME with the varia...
To find the total number of words translated over a certain period, please do the following: 1. Go to the Client Jobs/Corporte Jobs/Freelance Jobs window. 2. Using the Local Custom Filter, display only the entries that you want to sum. For example, to...
You can add new services to the TO3000 database by doing the following: 1. In the Backstage View, go to "Business Settings>>Services". 2. Click New, then select the Group of services you want to add a new service to (it is recommended to add language ...
You can add new services to the Projetex database by doing the following: 1. Go to the Backstage view and select "Corporate Settings>>Services". 2. Click New, then select a Group of services you want to add a new service to (it is recommended to add l...
It does not really matter what languages you work with. Projetex is a translation management program, intended to help administrate the workflow and financial transactions within a translation agency, regardless of the particular services it provides.
All prices for Projetex 3D are visible at http://www.translationmanagementsoftware.com [http://www.translationmanagementsoftware.com] . Just click "Order" and you will be taken to the Price list. Click a price to go to the corresponding ShareIt checko...
First, please create a backup of your database on your current machine. You can create a backup file (.BAK) in the Server administrator program (Database tab > Backup) Download the Projetex setup file and retrieve your license keys from your profile at ...
Please do the following: * Go to CORPORATE TEAM >> CORPORATE EXPERT, select an expert in MAIN and switch to CALENDAR. 2. Select the time period you want to view (like MONTH VIEW) and click GO TO TODAY. The current time will be marked in orange, and ...
Anycount uses Microsoft Office programs when processing documents. An error such as this may appear if you have recently manipulated your installattion of Microsoft Office (installing, uninstalling, updating, etc.). This can lead to errors in the regi...
The Company Name in Projetex 3D is taken from the name you indicated when purchasing your licence. To change it, please do the following: * Submit a ticket with a request to change your registration name. Please indicate both your current and desire...
No, this folder contains service files for AIT programs and is not to be moved.
To upgrade from Translation Office 3000 v10 or v11, please purchase the license code here: http://to3000.com/order/upgrades-from-previous-versions [http://to3000.com/order/upgrades-from-previous-versions] or here: http://www.translator3000.com/ [htt...
This kind of problem usually occurs if you order an upgrade using an email address or registration name that are different from the ones used for the original purchase. Please create a ticket in https://aithelp.com/Tickets/Submit [https://aithelp.com/Ti...
You can go to "Advanced Settings >> Folders >> General" and select the new location for the Business folder. Please keep in mind that this only creates the folder. You will need to move all the contents of the previous Business folder to the new location ...
Please check your system's date format in the bottom-right corner of your screen. If the date includes "written out" names of days and/or months (e.g. Monday, January 1, 2017), please change your system locale settings, so that the date contains numbers...
Please perform a clean (re-)install of Projetex: 1) Make a backup of your database, if you have any impotant data you want to preserve. 2) Uninstall Projetex, if you have it installed. 3) Go into "Control Panel >> Programs and Applications" and unin...
Yes. TO3000 3D uses a different database engine, (MS SQL rather than Firebird), so they will not conflict in any way when installed on the same machine, even after the Trial Period is over.
Perhaps you are still trying to use the license key for the previous version of the program (e.g. trying to enter the license key for AnyCount 8 into AnyCount 3D). Upgrades to new versions of the program are available here: https://www.anycount.com/orde...
Perhaps you are still trying to use the license key for the previous version of the program (e.g. trying to enter the license key for TO3000 11 into TO3000 3D). Upgrades to new versions of the program are available here: http://to3000.com/order/upgrades...
Perhaps you are still trying to use the license key for an older version of the program (e.g. trying to enter the license key for Projetex 10 into Projetex 3D). Upgrades to new versions of the program are available here: http://projetex.com/order-transl...
This means only that AnyCount will not be able to count unrecognised text (text in images) in your language via OCR. Regular, recognized text will be counted regardless of language. Do not have software for character count in PDF [https://www.anycount...
First, please navigate to the "Clients>>Invoices" table and make sure that the Footer is enabled by right-clicking and navigating to "Grid Settings >> Show Footer" Then, click the asterisk symbol in the uppper-left corner of the table and check "Invoice...
The Projetex installer will never delete an existing database. This allows for the application of updates without the risk of losing data. To replace the demo database with an empty database, please do the following: 1) On the server machine, navigate...
There are several places where your templates might be found: 1) On the Workstation side, please navigate to "User Settings > Local File Store" and make sure that the indicated location of the Business folder is identical to it's location in the previou...
Translation Office 3000 is designed to be used by a single freelancer, and does not support such functions. However, we also offer Projetex - a Translation Agency management program, that does include a freelancer database. You can download a free 30-...
Currently all our software is standalone-only and does not support web-terminal or Cloud functionality. However, some of our software (such as Projetex or AnyLexic Server) supports a Client-Server structure that allows for data to be stored at a central...
This is a system-level error. Please find the indicated DLL on the internet (they can be found quite easily, just enter the name into Google.), and download it. Usually, you won't need to put it in the system folder. Just put it in the program's installat...
Not necessarily. Most likely the job was added to an invoice which belongs to another user, which is why you can not see it. You will be able to find the invoice easily if you log into Projetex as the Administrator (login: Admin, default password: admin...
You can call up the help file by pressing F1 while the program's window is active. You can also open the Backstage View (the button near the top-left corner of the window, displaying the program's icon by default) and click the "Help" button.
Open the template file for editing (Templates can be edited in "Business/Corporate Settings >> Templates" and enclose the name of each variable that displays the time with the date() function. Like this: VAR_NAME => date(VAR_NAME) Save the template. ...
On the server machine, please go into "Task Manager >> Services" and make sure that the service "Projetex3DFileSrv" is both present and active. If it is not there, please run the program's installer again (do not uninstall the server software, just instal...
The "Demo Database" option is best if you want to get a feel for how the program works. Recommended for use during the trial period. The "Empty Database" option is best if you are starting from scratch. If you aleady have the Demo database installed, yo...
You can not purchase an upgrade from the Free edition license. You will need to purchase a full new license. New licences for TO3000 can be purchased here: http://to3000.com/order/new-license [http://to3000.com/order/new-license]
The current version of Anycount does not support such a function. Do not have character count software [https://www.anycount.com/] installed? Try Character Count Software Free [http://www.anycount.com/try-free] Order Character Count Software [http://w...
Currently AnyCount does not support such a function. However, Anycount can be set to ignore Hidden text (text marked as hidden is visible in Word but not on a printed document) in "Settings >> DOC, DOCX, RTF", by unchecking the "Hidden Text" box. Do n...
If you want to become a Reseller for Advanced International Translations, please submit a corresponding ticket at https://aithelp.com/Tickets/Submit [https://aithelp.com/Tickets/Submit] You will be contacted by our support staff with further details on ...
Please go to "Corporate Settings >> Templates" and make sure that all templates are located in their proper folders. If the templates you need have the "Team - Missing" status, select them and click the "Download" button (downward green arrow). The corr...
Please go to "Business Settings >> Templates" and make sure that all templates are located in the proper folders. The correct folder strucure for TO3000 is as follows:
You can change the output format in the "file type" drop-down list when the "Save As" dialog appears.
AnyCount and TO3000 come in a number of "Editions". Only the highest editions ("Advanced" for TO3000 and "Enterprise" for AnyCount) have maximum functionality, and the help files describe the functionality of the highest editions. You can upgrade your e...
No. "License key" and "serial number" are two terms for the same number, and can be used interchangably.
To switch a workstation from one license to another, please do the following: 1. When logging into a workstation, press the Server button and select or enter the required address. 2. Enter the required login and password for an account on that server. 3....
The names of "Base Currency" variables have changed in version 3D of the program. Please edit the template file and change any variable name like "TOTAL_B" into "TOTAL_BASE". Templates can be edited in "Business/Corporate Settings >> Templates"
You can double-click any block in the calendar to open the Edit window for the corresponding project or Job.
Please check the settings for each format and make sure that all the necessary elements are checked for counting. If the problem persists, please try disabling "Multi-core processing" in the General settings. Do not have word count software [https://w...
First of all, if you are counting text in PDF files with images, please make sure that OCR (Text Count in PDF Images) is enabled for PDF in the "Settings >> PDF" or "All formats >> Acrobat >> PDF" dialogs. Otherwise, and especially if you receive the "I...
After logging in, please switch to the Profile Tab. You can change your login in the "E-mail address" field (this will also change the address to which we will occasionally send our newsletters). You can change the password by entering it into the two...
In TO3000 and Projetex, individual jobs are tied to projects, rather than to clients, and are created in the Project's window, rather than in the client's window. If you are in the Client window, right click the required project and select "Open Project...
The trial version of Anycount 3D has all the functionality of the Enterprise edition. The only limitation of the Trial version is that it can only perform a maximum of 10 count operations per day, each with a maximum of 10 files. Do not have word coun...
The trial version of TO3000 3D has all the functionality of the Advanced edition. The only limitation of the Trial version is that the number of Clients and Projects in the Trial version is limited to 50 each.
Please try configuring the firewall on your server to always have port 212 open. 1. Navigate to Control Panel >> System and Security >> Windows Firewall. 2. Select "Advanced settings" and highlight "Inbound Rules" in the left pane. 3. Right click "Inbou...
To check the current connections, please open the Database tab of the System Administrator and click "List". To check any past connections, please do the following. 1. Go to "System Administrator >> Corporate Settings >> Queries" and click "New". 2....
Projetex and TO3000 are not directly intergrated with any third-party software, but they do include two utilities which can make use of data from outside the system. 1. The built-in CatCount utility can import analysis logs from CAT software like Trados...
Currently, new discounts/markups and taxes can only be entered into the database as percentages, but there is a workaround. You can use the Adjustment interface to add discounts, markups or taxes as exact values to your invoices. Just enter the volume o...
The best course of action would be to create a new record for that client, with the new currency. Any ongoing jobs for that client can be cancelled and re-entered on the new record with their totals recalculated accordingly. The best way to do this is a...
This means that you need to update the FTP server list. To do so, please do the following: 1. Go to "Settings >> Built-in FTP client" and make sure that the box "Auto-connect to selected FTP server" is disabled. 2. In "Manage Glossaries >> Download Gl...
We are aware of this situation. Most detections happen with Avira Free Antivirus (it states there is TR/Crypt.XPACK.Gen signature within the executable), but other anti-virus or anti-malware applications may also trigger the alert. Some anti-viruses fal...
To change your Projetex registration name, please do the following: 1. Contact our support at https://aithelp.com/Tickets/Submit [https://aithelp.com/Tickets/Submit], and give both your current registration name and your desired new name. It is recommen...
Every automatic e-mail from AIT has a "Manage your Subscriptions" link at the botton. Please follow it to the page where you can disable your subscriptions. If you are a licensed user and suddenly start receiving trial version reminder e-mails, that's m...
Nothing is wrong. You are simply trying to upgrade to Projetex 3D without owning a Projetex 3D license. Upgrading between major versions requires additional payment. You can order your upgrade here: https://www.projetex.com/order-translation-project-man...
Nothing is wrong. You are simply trying to upgrade to TO3000 3D without owning a TO3000 3D license. Upgrading between major versions requires additional payment. You can order your upgrade here: https://www.to3000.com/order/upgrades-from-previous-versio...
Nothing is wrong. You are simply trying to upgrade to AnyCount 3D without owning an AnyCount 3D license. Upgrading between major versions requires additional payment. You can order your upgrade here: https://www.anycount.com/order/upgrades [https://www....
https://clients.translation3000.com [https://clients.translation3000.com] features a standard Password Recovery function. Please enter your login (your registration e-mail) and click "Forgot your password?"
The trial version of Projetex 3D comes with 1 workstation (which also means that it can have up to 3 active user accounts at any given time) and has the following limitations: * Number of clients can not exceed 40; * Number of projects can not excee...
No. Jobs and other database records are rigidly bound to specific clients or projects upon creation. The only way to "move" a job, invoice or project to a different client is to delete the original and re-create it on the other client.
No. Our licenses do not bind workstation installations to specific machines and do not limit the number of machines that can have workstations installed and registered on them. We only limit the number of workstations running at any given time.
No. Our corporate licenses do not bind program installations to specific machines and do not limit the number of machines that can have AnyCount installed and registered on them. We only limit the number of instances of AnyCount running at any given tim...
No, it is not possible to have two "threads" of global codes in this manner.
No. Anycount can add and process archived files automatically. Just add the archive itself to the program and all eligible files inside it will be added to the counting queue. Note: Anoycount only supports ZIP and RAR archive formats and can not open pa...
In the System Admininstrator utility, please go to "Corporate Settings >> Queries >> New" and use the following query: SELECT * FROM AIT$AUDIT WHERE AUD_ACTION = 2; This will show the timestamps of all record deletion actions (AUD_DATETIME), and the u...
Please go into "User settings >> Appearance" and check the "Save Workspace state on Logout" option. This will save the open windows on logout and reopen them on next login. Checking "Remember last open tab in Clients, Projects" will also save the curr...
The settings in "Business Settings >> Folders" are not retroactive, meaning that they only apply to newly-created folders. This includes the folders of newly-created database entries (clients, Projects, etc.), and also folders that were deleted, while t...
The settings in "System Administrator >> Corporate settings >> Folders" are not retroactive, meaning they only apply to newly created folders. This includes folders of newly-created database entries (Clients, Projects, Experts, etc.) and folders that we...
Please do the following: 1) Uninstall TO3000. 2) Manually delete the folders: %HOMEPATH%AppDataLocalAIT C:Program Files (x86)Microsoft SQL Server Compact Edition 3) Re-install TO3000, running the installer in Administrator mode.
Please try a different browser. All AIT software is guaranteed to be malware-free, provided that you have downloaded your copy from official AIT web-sites. Some antiviruses or browsers can mistakenly flag some of our software as "suspicious" due to the ...
Please click the area of the window just beyond the vertical scroll bar.
TO3000 3D and Projetex 3D include a built-in Mail Sender module, that will allow you to send e-mails to your clients or experts directly from within the program. Connect it to your e-mail account in "User Settings >> Email" and you are good to go.
Yes. Projetex 3D includes seperate tables for prospective clients (called Prospects) and prospective freelancers (called Applicants) There, you can record their contact information, track your marketing efforts and create quotes. Once you reach an agree...
Yes. TO3000 3D includes a seperate table for prospective clients (called Prospects). There, you can record their contact information, track your marketing efforts and create quotes. Once you reach an agreement, you can transfer the Prospect to the Clien...
This is likely due to a registry error, maybe from a failed update. Please download the latest installer from your profile at https://clients.translation3000.com [https://clients.translation3000.com], then uninstall and re-install the program. You dat...
Creating custom widgets is not supported at this time.
No. The server and workstation components of Projetex, as well as the database itself, are versioned independently, so it is normal for them to have different numbers. The best way to make sure that you are using compatible versions is to install or upd...
We send out license keys to clients via E-mail. Please check your Spam folder. Also, it is possible that the emails were sent to an e-mail inbox other than your main one (your Paypal e-mail, work e-mail, an older e-mail that you no longer actively use, ...
Yes, but you will be limited to trasferring only Client records this way. To do this, please export data from the "Clients" table either with the "Local export" function or via "Custom queries" into a format that can be used by the other program's Impor...
No. There is no direct connection between quotes and invoices so the discounts/markups and taxes do not propagate automatically. So far, the only way to be sure that you didn't miss a discount or tax is to double-check. Projects created from quotes record...
Yes. The document templates are just regular RTF files with special variables. You can freely edit the formatting and graphical elements there.
You can always enter your Name and E-mail at the "Download trial" dialog again. This will create a new download link for you. Please keep in mind that this will also reset your follow-up e-mail subscription. You can always unsubscribe from follow-up mai...
Please write a ticket requesting an invoice at https://aithelp.com/Tickets/Submit [https://aithelp.com/Tickets/Submit], indicate your purchase (program, version, edtion, number of machines, etc.) and registration e-mail, and our support staff will create ...
Due to the sometimes unreliable connection to network drives, it is not recommended (and unneeded) to place the BusinessServer folder on a network drive. Individual users can copy files from the "BusinessServer" folder into their own "Business" folders in...
If you are using an older version of the program, it is possible that the upgrade has rendrered your system not fully compatible with AnyCount. Please consider upgrading to version 3D. You can order the upgrade on the following site: https://www.anyco...
If you are using an older version of the program, it is possible that the upgrade has rendrered your system not fully compatible with Projetex. Please consider upgrading to version 3D. You can order the upgrade on the following site: https://www.proje...
If you are using an older version of the program, it is possible that the update has rendrered your system not fully compatible with TO3000. Please consider upgrading to version 3D. You can order the upgrade on the following site: https://www.to3000.c...
Currently, we do not provide software for smartphone users.
Currently, the only way to "merge" two such databases is to choose the larger one, and manually copy the data from the other. Merging databases automatically is currently unfeasable, due to the number of possible duplications and ambiguities.
There is no way to incorporate such outside documents in to the database directly, but you can add their ID codes to your invoices in the Client PO field of the "new/edit Client Job" window. These codes can then be displayed in the Jobs table, and added...
Yes. The database and the main file repository are on the server machine. Workstations will not work unless they are connected to an active server.
Please try launching the System Administrator utility, then stopping and starting the server. If the problem persists, try rebooting the server machine. If the server machine is active 24/7, it is recommended to use the built-in "Autorestart" service ...
Our programs display update reminders automatically once a month, showing the newest available update (if any) for the program, along with a message saying whether the update is free or requires additional payment. Free updates can be downloaded and insta...
AIT offers custom report creation for an additional fee. Please order your custom reports here https://www.projetex.com/order-translation-project-management-tool/services, [https://www.projetex.com/order-translation-project-management-tool/services,] then...
AIT offers custom report creation for an additional fee. Please order your custom reports here https://www.to3000.com/order/advanced-services [https://www.to3000.com/order/advanced-services] then contact us and give us your exact specifications for the ne...
Any data entered into the database proper is stored on the server only, since that is where the database files are. RTF documents and other work files can be stored either locally or on the server, in different versions that can be synchronised with one...
Only users with Advanced access can see records assigned to other users. Users with Normal or Expert access can only see records assigned to them. A user's access level can be set from an Administrator's account in the Projetex Workstations (Administr...
That update seems to have broken the compatibility of the older versions of Projetex with Windows 10. Please consider upgrading to Projetex 3D. You can order the upgrade here: https://www.projetex.com/order-translation-project-management-tool/upgrades...
No. ExactSpent is not bundled with TO3000 and must be purchased separately to make use of the integration feature.
This is most likely due to an incorrect system locale. Please click Start > Control Panel > Region and Language Settings > Administrative tab > 'Change system locale', choose the required language from the drop-down list, click the OK button and then rest...
No. If TO3000 is not active when you pause, stop or complete a job in ExactSpent, the data about the job will be saved in a small file and uploaded to TO3000 during its next launch. Please note that this only applies to jobs that were originally transfe...
On its own, no. However, TO3000 3D does have such functionality, and the latest build can be integrated with the latest build of ExactSpent to receive data about the time spent on a job and incorporate it into invoices.
Yes, ExactSpent includes such an option. It is available in the "General" section of the Settings menu.
Most operations in the "Database settings" section require the TO3000 database to be disconnected from the program for their duration. It is disconnected after you click the butoon for the specific operation and re-connected when the dialog window is cl...
The [CLONED RECORD] message exists to ensure that no one could mistake the copied record for the original (such mistakes could lead to a lot of confusion as data about one job is accidentally placed into the record of the other), and currently can not be ...
No. A standalone AnyCount is a fully separate program and can not interact with TO3000 and Projetex in such a way. However, TO3000 and Projetex include a built-in AnyCount module, that provides all of the primary functionality of the standalone program, s...
The depth limit determines how many "layers" of hyperlinks Anycount will follow, when scanning the chosen web-site for files to be counted. Please keep in mind that Anycount is not guaranteed to get all the files on the site. Do not have web page word...
Putting the databse into offline mode prevents remote workstations from connecting to it, but still allows the administrators to alter the settings and perform maintenance. Shutting down the server disables access for all users, including admininstrator...
Projetex and TO3000 are "sister programs" and share a lot of source code. what you see is one of those shared elements. This is normal, and does not interfere with the program's functioning in any way.
If your user account has the required permission, you can access "Corporate Settings" in the Backstage area. This section of the Backstage contains the settings for all the common drop-down lists you will find in the Workspace.
Please access "Business Settings" in the Backstage area. This section of the Backstage contains the settings for all the common drop-down lists you will find in the Workspace.
All our software is available for purchase via PayPal or ShareIt on the site of the program in question. The main sites for our best-selling programs are: Projetex: https://www.translationmanagementsoftware.com [https://www.translationmanagementsoftwa...
All our software is available for purchase via PayPal or ShareIt on the site of the program in question. The main site for Projetex is https://www.translationmanagementsoftware.com [https://www.translationmanagementsoftware.com] If, for some reason, y...
All our software is available for purchase via PayPal or ShareIt on the site of the program in question. The main site for AnyCount is https://www.wordcountsoftware.com [https://www.wordcountsoftware.com] If, for some reason, you can not use these pay...
All our software is available for purchase via PayPal or ShareIt on the site of the program in question. The main site for TO3000 is https://www.translator3000.com [https://www.translator3000.com] If, for some reason, you can not use these payment met...
All our software is available for purchase via PayPal or ShareIt on the site of the program in question. The main site for ExactSpent is https://www.exactspent.com [https://www.exactspent.com] If, for some reason, you can not use these payment methods...
Sometimes, the two main services that run the Projetex server may require restarting. In the System Administrator, please go into "Database >> Autorestart Service". Enable all options and set the restart time to when users are least expected to active...
No, Jobs can not have negative amounts, volumes or prices. If you need to "remove" a job from the balance, please invoice it and create a credit note for the invoice.
It is possible that the document has too many shapes and other non-text elements in it. Please try saving the document in the DOC format before adding it to AnyCount. This will "simplify" the document's non-text elements and reduce the analysis time. ...
No. dtLink - type variables are only used in RTF templates to create tables. They need to be acompanied by special "Data scan" commands that do not work in E-mail templates.
Please visit https://aithelp.com/Tickets/Submit [https://aithelp.com/Tickets/Submit] and send a ticket with your coupon code, the name of the product, and a description of your situation to AIT support. We will create your new license manually.
Please download the installer for Projetex from your account at https://clients.translation3000.com [https://clients.translation3000.com] and apply it to the server and all workstations. Please be careful when updating the workstations and use the "work...
Anycount Corporate Licenses use Per-Seat Licesing. If you plan on purchasing AnyCount for a large company with many employees, the best option is to purchase a Site or Global license, giving you the right to install Anycount on an unlimited number of ma...
No. The server component of Projetex can not be split like this. The database and the supporting software must be on the same machine.
No. ExactSpent 3D can only be integrated with TO3000 3D.
Please launch AnyCount in Admnistrator mode (right-click >> Properties >> Compatibility >> enable "Run this program as administrator"), and disable "Multi-core processing" in "Settings > General". Then, please check your MS Office settings. Please sta...
No. Document templates can only be stored as RTF, but the generated documents themselves can also be saved as DOC, DOCX, and PDF in the "Save AS" dialog.
Yes. Although Projetex was made primarily as a Project Management system, it has many features that can also be used for CRM (e.g. client list management, mail notifications, e-mail automation, project workflow tracking, schedules and calendars etc).
This function is found in the main Quotes table. Just select the required quote, and click the "Create Project Based on Quote" in the "hamburger icon" drop-down menu.
No. Instances of Projetex, whether on the server or workstation side, are not tied to specific machines. All that matters in the number of instances active at the same time.
No. TO3000 is not tied to a specific machine. You can simply back up the database, install the program on another machine and restore the database from the backup.
No. Our TO3000 licenses are not tied to specific machines. You only need to purchase a single license upgrade to be able to update the program on all your machines.
Since TO3000 itself does not feature password-protected access to the program, there are currently 2 ways to do this: 1. Upgrade from TO3000 to Projetex, which features password-protected user accounts. You can purchase the upgrade here: https://www.t...
Income and Expence reports are only available in TO3000 3D Advanced
You can go to "User Settings > Appearance" and select the "No skin" option, so the program uses the default skin. Also, if you have a habit of closing the program with a lot of open sub-windows in it, you might want to disable the "Save Workspace state ...
To change the Settlement date of an invoice, you need to edit the "Date Received" parameter of the linked payment. If there are multiple payments, please change the date of the latest one.
The easiest way to do that is to create a "placeholder job" (a job that does not actually represent any task), set it to "Flat fee" pricing, add it to the invoice, and change its total accordingly. Such changes will be affected by discounts/markups and ta...
In TO3000 and Projetex, many variables store a complete date and time. The output of these variables can be customised with special functions. The syntax is as follows: function(VARIABLE), e.g. date(ASSIGNED) The functions and their effect on the outp...
DATE AND CODE CODE TO PASTE TO TEMPLATE INFORMATION TO BE DISPLAYED IN THE SAVED DOCUMENT JA_DATE The date when the JA was issued, in the following format: 10/4/2006 JA_DATE_LONG The date when the JA was issued, in the long format: Monday,...
CODE TO PASTE TO TEMPLATE INFORMATION TO BE DISPLAYED IN THE SAVED DOCUMENT REF_CODE Refund code. REF_DATE Date refund was received, in the following format: 10/4/2006 REF_DATE_LONG Date refund was received, in the following format: Monday...
DATE AND CODE CODE TO PASTE TO TEMPLATE INFORMATION TO BE DISPLAYED IN THE SAVED DOCUMENT CN_STATUS Credit note status Example: Awaiting payment, Fully paid CN_DATE Date credit note was sent, in the following format: 10/4/2006 CN_DATE_L...
You can simply block your next payment. If you are unable to do so on your own, please contact our Customer Support and we will help you.
AceProof can process the following formats:
AceProof can process text in any language, regardless of the interface language it is set to. The errors it checks for are not language-specific.
AceProof can process bilingual files in the following formats: Currently, AceProof can not process source and target files separately.
A Personal license can only be used by a single user. A Business license can be freely installed on any number of machines in a single company office. An Enterprise license can be freely installed on any number of machines in a single company office A...
No, that function is only available to Business and Enterprise licenses. Personal licenses are restricted to the default logo.
Other than the 30-day trial limit, the main limitation is that you are allowed to use the Proof function no more than 25 times per day.
No, the presets can not be altered. Whenever you change the rules, the "Custom" preset is highighted automatically.
Yes. All versions of a program that you purchased are yours to use in any combination you wish. However, please keep in mind that different versions of the same program (eg. TO3000 11 and TO3000 3D) can not use each other's databases or backups without pu...
A Version is a major upgrade/rewrite of a program, with many new features. Upgrading from an older version to a new one requires an additional payment. A build is a minor update within a given version of the program. If you have the latest version, you ...
No. Our Database Converter programs can only convert databases "one way", from an older version of a program to a newer one.
This option increases the size of most buttons, tabs and drop-down menus in the program, to make them easier to use on a touch-screen device (e.g. a tablet).
No, AnyCount does not provide such functionality. However, different formats provide different settings as to which kinds of text can be counted or ignored (comments, headers/footers, alt-text, etc.) Please click "Settings" after adding files to Anycoun...
Yes, please go to "Advanced Settings >> General" and disable the option "Enable ExactSpent feedback" This way, you will be able to send data about clients and jobs to ExactSpent into TO3000, but without receiving data from ExactSpent in return, which is...
Microsoft's ODBC (Open Database Connectivity) is a general interface for access to SQL-compatible databases. SQL is used as a standard mechanism for data access. The interface ensures a high degree of interaction: one application can refer to different ...
Please make sure that the server address is indicated as "P3D, 212". On the server side, please make sure that the ODBC password is strictly alphanumeric (consisting of letters andor numbers only).
The only way to restore a deleted invoice without changing its number is to restore a previous backup of the database (unless the invoice in question is the most recent one, then it can just be re-entered). Please keep in mind that restoring a backup wi...
Currently, each client can only have one postal address.
The simplest way to reduce the number of entries pulled by the Workstation at any given time is to enable the Global Date Filter to only display data from the current year/quarter/month.
No. The RTF templates for Prospects and Clients are stored in separate folders.
No. The RTF templates for Freelancers and Applicants are stored in separate folders.
Not exactly. AnyLexic Server is a networking add-on to the standalone AnyLexic, and it uses a Server-Client system. The Server component is installed on a single machine. Then the standalone AnyLexic terminals can be connected to the server from other m...
Projetex uses Concurrent licencing.
The Standalone AnyLexic terminals use Per-seat licensing, while the AnyLexic Server add-on uses Concurrent licencing.
No. Discounts and markups can only be applied to invoices as a whole. The best way to emulate a discount or markup that is applied to only one job in an invoice, is to add a corresponding Adjustment to the invoice.
Every tab displaying the detected errors features a button that allows you to copy the contents of the currently selected cell to the clipboard. After copying the content of a cell in this way, you can open the analyzed file and use the search function ...
When the main window is closed, ExactSpent is still active in the background. To fully shut down the program, please right-click its icon in the System Tray and select Exit, or select "Shortcuts > Exit" in the main window.
ExactSpent uses Pre-seat Licencing.
The layout of AceProof reports can not be currently customised, but the Business and Enterprise licenses allow the user to change the logo in the top-left corner of the reports.
Please zip up the folder "C:UsersPublicDocumentsAITAnyCount 3D" on the old machine and unzip it into the same place on the new machine. Note: Invoicing is no longer supported in Anycount 4D. Do not have word count software [https://www.anycount.com/] ...
To set the period for Static reports with adjustable periods (indicated by "Date period" written in the upper left corner of the report), use the Global Date Filter in the upper right corner of the main window. The report will only display the data with...
No, the Global date filter does not reset by itself. It must be altered manually.
The changes are saved when you close the window the changes were made in. Any new windows of the same table will be opened with the saved local filters and table layouts.
This can be done by Voiding the invoice rather than deleting it. Just select the invoice in the "Client > Invoices" tab and click "Void" A voided invoice remains in the database as an uneditable plaintext entry (for reference purposes) and all jobs are ...
No, Voiding is irreversible. A voided invoice is only kept in the database as an uneditable record, for reference purposes.
Please remove the order from the cart and add it again. This will restore the discount code.
Problem: When saving an invoice (or another document) as a file, the dropdown list in Save As dialogue only shows .rtf and .pdf options. Neither .doc mor .docx are displayed. Solution: Translation Office 3000 and Projetex use some parts of the MS Wo...
The document templates for TO3000 3D are stored in C:UsersPublicDocumentsAITTO3000, Version 3DTemplates A template for a specific kind of document must be placed in the correct subfolder for the program to see and use it correctly. The best way to nav...
Aceproof detects the following errors and irregularities: 1. Inconsistencies: Places where identical sources were translated differently, or differing sources were translated identically. 2. Space-related errors: Consecutive spaces, inconsistent leadi...
AceProof does not include spellchecking functionality. I searches only for non-language-specific errors: inconsistencies in translations, untranslated segments, whitespace and punctuation-related errors, etc.
In TO3000 3D, we have added numerous new features and have changed the program significantly. Here are the main highlights: * New database engine * Multiple-Document Interface: users will now be able to work with multiple windows simultaneously, a...
Please contact Support at https://aithelp.com/Tickets/Submit [https://aithelp.com/Tickets/Submit] and provide your e-mail address, the name of the desired software, and the voucher code. We will verify the voucher and create the license manually.
No, all data is stored locally by default. The only way to store the database files in the cloud is to explicitly move the database files into the folder of some cloud service (DropBox, OneDrive, etc.) via the "Transfer Database Files" function.
Please do the following: 1. Uninstall Translation Office 3000 from your computer, then locate the folder "C:UsersPublicDocumentsAITTO3000, Version 3Ddb" (if it exists) and move it to a different location. 2. Delete the folders C:UsersPublicDocumentsAI...
Status colors can be adjusted in "User Settings >> Colors: Status".
The Projetex Database consists of two files: Projetex3D.mdf and Projetex3D_log.ldf One will not work without the other. During backup, both files are combined into a single .bak file, and split again during the restore operation.
The TO3000 3D Database consists of two files: TO30003D.mdf and TO30003D_log.ldf One will not work without the other. During backup, both files are combined into a single .bak file, and split again during the restore operation.
Please contact support at https://aithelp.com/Tickets/Submit [https://aithelp.com/Tickets/Submit] with this problem. Most likely, there is a mismatch in the registration names of the original purchase and the upgrade. We will fix the mismatch and inform...
These settings have been moved to a special Admininstrator tab in the Workstation. Please log into a Workstation with an Admin account and go to "Admininstrator" in the settings.
The main difference between those varieties of the sales chart is where they take their data from. For example, if there is a job that is not invoiced, or an invoice that is not covered by a payment, it will be reflected in some of the sales charts, but n...
No, the message means that the upgrade requires additional payment. This message appears if you use the "Check for updates" function from an older major version of our programs. Please visit the program's website to order the upgrade or download a free ...
To add a custom Job variable to an Invoice template, you can add the expression DTLINKJOBS: to the variable name, like this: VAR_NAME => dtlinkjobs:VAR_NAME Please note that this only works within the Table Scan portion of the template (i.e. between the...
Yes, the standalone version of CatCount is freeware. You can download Catcount here: https://www.catcount.com/translation_count_software_download.html [https://www.catcount.com/translation_count_software_download.html]
If you accidentally sent an incorrectly composed invoice to your client and want to inform them of its cancellation, you can do the following: 1) edit the standard invoice template into a "cancellation" template, 2) send the generated document to the ...
Most of our programs display a splash screen with the current build number during startup. You can view it again by using the "Help >> About" option in the program's menu.
You can always go to https://www.catcount.com/translation_count_software_download.html [https://www.catcount.com/translation_count_software_download.html] and fill in the form again. Then you will receive a new link.
Natively, no. The ODBC module always has only one actual user (login - ODBC) that anyone who knows the password can use.
Please try doing the following: 1. Rename your main Database folder (add a 0 the end of the name, for example). 2. Run the installer again and create a Demo databse. 3. Use the "Set Database Folder" function to point the program to your actual database ...
TO3000 and Projetex are bundled with a special Import utility, that accepts exported databases in several formats. The TO3000 Import Utility can only import Client data, while the Projetex utility can import Freelancer data as well as Client data. Dat...
No. The location of the database is deternimed in "Database Settings >> Transfer database files", while the location of the Business folder is set in "Advanced Settings >> Folders >> General"
No. Our installers never touch the existing database and the contents of the Business folder.
Yes. To do this, please select the "Full Installation" option on the Projetex Installer's "select components" screen. This is the recommended setup when using the trial version of Projetex.
No. Those folders are hardcoded and will appear automatically whenever at least 1 document of the associated type is created.
The order of the updates does not matter as long as both the server and the workstation are updated.
Not immediately. The database file first needs to pass though a special "database converter" utility, which will transfer the data into a format Projetex 3D can read. The default location of the converter is C:Program Files (x86)AITProjetex 3DProjetex S...
Not immediately. The database file first needs to pass though a special "database converter" utility, which will transfer the data into a format TO3000 3D can read. The default location of the converter is C:Program Files (x86)AITTranslation Office 3000...
Yes. Multiple instances of the Workstation can be launched and a different user can log in on each one.
Please use the installer once more AFTER restoring the database. That will automatically update the database to the latest version.
In the Invoice template, after the Job table's endscan, please add the variable VOLUME_BASE Templates are edited in "Business/Corporate Settings >> Templates".
Please try closing either the "dummy" invoice or the "actual" invoices with Phantom payments, rather than actual ones. Go into the "Linked with payment" tab in the "Edit invoice" window and use the "Phantom payment" option. Phantom payments will not appe...
Our servers are located in the Netherlands.
The most likely reason for this is that your PDF reader does not support the font used in the table. Please edit the template in the following way: Highlight everything between the scanentry and scanfooter tags and change the font there to a more comm...
Yes. When attempting to delete a client or project, you need to manually enter the client's/project's code into a special field to confirm your intention.
The Consistency tab tracks situations where there are source segments in the analyzed files that are identical, but their translations differ in some way, or vice-versa, when identical translations are given to differing source segments. This is especia...
The full wordcount is stored in the "CatCount notes" tab, as part of the plain-text summary of the operation.
No, but the second worksation will be warned that such a user has already logged in. If the license has only 1 workststion, the second workststion will not be allowed to connect at all.
No, the current version of the program does not have such functionality
These tabs are visible only after you use the Anycount or CatCount modules to determine the volume of a job.
The best places for that are the "Instructions" and "Work notes" tabs of the Edit Job window.
Please check the path in the Auto-backup settings. Chanses are, the folder the program is supposed to backup to was moved, renamed, or deleted. Please re-adjust the settings of the auto-backup service, so that it points to an existing folder. Then, plea...
Please do the following: In Word, go to "File >> Options >> General" and disable the "open e-mails and other uneditable items in reading mode" option. Then, launch AnyCount in Admin mode (right-click >> Run as administrator) and try again. Do not have w...
Please log in to that user's workststion as the System Admininstrator (Login: Admin, default password: admin) and download the templates with the "Corporate settings >> Templates" interface. Once the user logs back in, the templates will be available to...
You might want to use a Dynamic DNS service to assign a DNS name to your current IP address and update the IP address data whenever the IP changes. Then you will be able to use the DNS name to access Projetex Server from anywhere. There is a number of fre...
The most likely reason for this is that the User Account Control level is too high for ExactSpent to operate properly. Please do the following: 1. Open the Control Panel 2. Enter "UAC" into the search bar in the upper-right corner of the window and ...
Currently there is no such option in Projetex 3D.
There is currently no such option in TO3000 3D.
The easiest way to do this is to create a new template, either for quotes or invoices, that will create order confirmations. One option is to take an existing quote or invoice template and edit it into an Order Confirmation template. Templates can be ed...
No, the file system is separate from the database, and its contents must be transferred between servers separately from the database files.
The current version of the program does not have such a function.
No, Projetex will not run into difficulties if the Server and Workstations are installed on machines with different versions of Windows. You only nned to be sure that the systems on both sides are compatible with your version of Projetex.
The "Text" type denotes a mutli-line text field. Due to the large amount of data that can be entered into such a field (up to 2GB), custom fields fo this type are not displayed in the tables. Please use the "String" type if you want to display text data...
This error appears only after the expiry of the 30-day trial mode, and if the current system date is altered from its proper value. Please make sure that the system date is correct.
The most likely reason is that the files you are trying to count are simple image scans, with no recognised, selectable text. Only AnyCount 3D Enterprise has the OCR capability necessary to process such PDF files. You can order the upgrade here: https...
AIT is based in Ukraine.
Projetex 3D and TO3000 3D were built in Embarcadero (Delphi).
Projetex 3D and TO3000 3D use the MS SQL engine.
Projetex includes Read-only access via ODBC, which allows third-party applications to pull data from the Projetex database.
No. AIT software is not open source, but we do accept new function and improvement requests from our clients.
An MS SQL database can always be accessed via dedicated programs, such as SSMS or "SQL Manager Lite for MS SQL".
Projetex has been tested on 10000 projects. There is no limitation for more projects.
Projetex access rights can be customised down to the tab and table level in the "Administrator >> Users and Access" dialog, but not to the field level.
The default deadline for a project is 18:00 of the creation date. The default deadline for Client Jobs is the deadline of their parent Project.
The default deadline for a project is 18:00 of the creation date. The default deadline for Client Jobs is the deadline of their parent Project. The default deadline for Corporate and Freelance jobs is the dealine of their parent Client Job
The Automation Engine is used to send autimatic e-mail notifications on the status changes of various database entries to the relevant people (Project managers, experts, clients) For more information, please open the Help file (Press F1 in any tableor N...
Currently, Projetex and TO3000 do not support such functionality. All custom fields must be filled manually.
Yes, uncompleted client jobs can be included in invoices. Please note that jobs with special statuses (on hold, heads-up, cancelled) can't be included.
You can make a backup of your database and send it to us with a description of the problem. We guarantee that the content of the database will not be disclosed and that the database will not be tampered with in any way beyond fixing the issue at hand.
Normal.dot is a global template in MS Office Word. It might be corrupted by some add-on programs or macro viruses. Please perform a full virus scan first. You can also temporarily rename the global template to determine if it is the cause of the problem. ...
No, it does not. AceProof checks for non-language-specific errors (consistency, punctuation, whitespaces, untranslated fragments), and can work with any language.
Please visit https://clients.translation3000.com/gift [https://clients.translation3000.com/gift] and enter the code and your e-mail, along with other required information. If the e-mail is alrady registered, please contact Support at https://aithelp.com...
To remove a chosen Client PM from a Project's Profile, please do the following: 1) Go into the Mian client list and select the client that the project belongs to. 2) Switch to the "Projects" tab and double-click on the project in question. 3) In the...
The connection type to use depends on the settings of your e-mail provider. You can either inquire with the provider or test the connection types and see which connects.
AceProof is strictly a Quality Assurance tool. If you wish to edit a translation, please do the following: 1) Click on the translation you want to edit and click the "Copy selected cell to clipboard" button near the upper-left corner of the table. 2) Ope...
Normally, bonus licenses are given out after the end of the sale, but if you wish to get them early, please submit a ticket requesting it to https://aithelp.com/Tickets/Submit [http://aithelp.com/%20https://aithelp.com/Tickets/Submit]
Currently, AnyCount is a standalone program with no cloud capability. Do not have word count software [https://www.anycount.com/] installed? Try Word Count Software Free [http://www.anycount.com/try-free] Order Word Count Software [http://www.anycount...
Unfortunately, no. The list of languages that Anycount can recognise from an image via OCR is fixed. Do not have software for word count in pictures [https://www.anycount.com/] installed? Try Software for Word Count in Pictures Free [http://www.anycou...
No, instances of ExactSpent and TO3000 do not have to be on the same account to connect.
In the default workflow model, jobs are linked to Projects, not to Clients. The "New" button for jobs is found in the "Client jobs" tab of the general "Projects" list. Please do the following: 1) Click the Projects tab at the top of the screen and the "...
Projetex 3D is bundled with two database converter utilities. Please do the following: 1) Use the "old" database converter bundled with TO3000 3D (default location C:Program Files (x86)AITProjetex 3DProjetex ServerDBConverter10) to create a Projetex 1...
TO3000 3D is bundled with two database converters for such situations. Please do the following: 1) Use the "old" database converter bundled with TO3000 3D (default location C:Program Files (x86)AITTranslation Office 3000 Version 3DAdminDBConverter10) ...
Translation Office 3000 has 4 editions: Starter, Standard, Professional and Advanced. The differences between them are as follows:
Anycount 3D has 3 editions: Standard, Professional and Enterprise. The differences between them are as follows:
A good solution in this situation would be to take the folders of old, completed projects and move them into a new folder (e.g. .../PROJECTS/Archive) You can further subdivide the Archive folder into subfolders by year, if you wish. That way, the old proj...
Yes, purchasing upgrades to existing licenses is significantly cheaper than purchasing full new licenses, and you will notlose access to the old version of your software either.
This means that the E-mail service you are using saves its own Sent mail automatically, and there is no need for our program to do that. Please select "Do not save mail" in the "IMAP sent folder" drop-down list.
Yes, the existing reports can be edited in the Server Administrator utility (Corporate settigns >> Reports), but it is recommended to use the "Load" function to load in and rename a copy of one of the existing report templates, and then modify the copy ra...
If TO3000 does not detect your database files, despite them being of the correct version, please do the following: 1) rename the folder "C:UsersPublicDocumentsAITTO3000, Version 3Ddb" into "db0" 2) run the TO3000 3d installer again, and select the "Demo...
Please do the following: 1) In the settings, go to "Business settings >> Volume units". 2) Either edit an existing unit or create a new one. In the lower half of the Edit window, select the "Words" button and enter how many words the unit will be equal ...
This means that there was an error during transfer. Please please copy the entire contents of the Converter's status field and send them to Support at https://aithelp.com/Tickets/Submit [https://aithelp.com/Tickets/Submit].
No. Variables requiring the "DTLINK" scan operation can only be used in document templates.
Yes. Projetex includes an Autobackup service. To access it, please do the following: 1) Launch the Server Admininstrator utility. 2) Switch to the "Database" tab and and click "Autobackup Service". You will be able to set up autobatic backups eith...
Please make sure that the "Approved" checkbox is enabled in the "Edit invoice" window. Only approved invoices can be linked to payments.
Let's take an exmple of a 30% advance payment. Such payments can be processed in the following way: 1. Create a single project and immediately invoice it, but add notes about the payment being split into 30% advance and 70% final. 2. Once the advanc...
No. Any particular Projetex user account can only be used by one person at any given time.
The latest versions of TO3000 3D and Projetex 3D both support the FatturaPA system. Please download the attached PDF file for more details.
Custom queries are simply SQL queries that can be used to extract data from the database without using the default interface. Queries can be used and edited only from the "Projetex Server Administrator" utility (Corporate Settings >> Queries). Reports a...
Currently, no AIT software has a native Mac OS version, but It can still be used on Mac machines via VM software like VirtualBox (https://www.virtualbox.org [https://www.virtualbox.org]) or Parallels (https://www.parallels.com [https://www.parallels.com])...
Yes. The tabs of individual formats show the individual counts results for each doucument, while the Summary tab shows combined results for each format, and the grand total. Do not have word count software [https://www.anycount.com/] installed? Try Wo...
Yes, the program is GDPR-compliant.
Yes. Disabling the "Invoice in the middle of the range can be deleted" option in "Advanced Settings >> General" will only allow the most recent invoice to be deleted. All other invoices will only have the "Void" option available.
Yes. Disabling the "Invoice in the middle of the range can be deleted" option in "Administrator >> General" option of the Workststion will only allow the most recent invoice to be deleted. All other invoices will only have the "Void" option available. ...
Yes. You can call it up by pressing F1 or navigating to "Help >> Help" in the Settings.
Tha best way to do that is to restore a previous backup of the database. Please make backups regularly. Keep in mind that restoring a database will also revert any other changes made since its creation.
Yes, ExactSpent autostarts by default. To disable that, please go into "Shortcuts >> Settings >> General" and disable "Start with windows".
Please have the recipients check their Spam folders. The alerts may have been flagged as spam by their e-mail client.
You can do the following: 1) Hide the text you do not want to count: Open each document, highlight the text you do not want to count, right-click on it and choose Font. In the opened window select the checkbox "Hidden" in the Effects field. The edited ...
Currenty, only Projetex 10 and Projetex 3D are compatible with Windows 10. You are likely to run into various issues if you try to run any older version of the program on Windows 10. If you do, please consider upgrading to Projetex 3D. You can downl...
Currently, TO3000 10, TO3000 11 and TO3000 3D are compatible with Windows 10. You are likely to run into various issues if you try to run any older version of the program on Windows 10. If you do, please consider upgrading to TO3000 3D. You can down...
No, only the latest versions of our software receive regular updates. If you have an old version of one of our programs, you can get the final build of that version by downloading and using the installer from your account at https://clients.translation3...
First of all, please try running AnyCount in Administrator mode (right-click >> Properties >> Compatibility >> enable "Run as admininstrator") If the problem persists, please try repairing MS Office as shown here: https://support.office.com/en-us/article...
Yes, you can register the new server before disabling the first one. Please download the installer from your account at https://clients.translation3000.com [https://clients.translation3000.com/] to make sure you have the latest build of your Projetex. I ...
The project folder field will become active after you click OK and actually create the new project. Before that, the project, and thus the folder, does not actually exist yet. After creating the project, just select it from the list, and the folder fiel...
No, only the recent builds of the 3D version support FatturaPA. Please download the attached PDF file for more details.
Please see the attached file for instructions on how to use the FatturaPA invoicing functions.
Yes, you can edit invoices after creating them. Perhaps you will need to edit the client jobs that are part of the invoice. In that case, first edit the invoice and remove the "Approved" checkmark, if one is present. If the invoice itself is already linke...
Only users with the "Regular" or "Advanced" access level, as set in "Administrator >> Users and acccess" settings, can be selected as Project managers.
We distribute bonus software to all sale participants after the conclusion of the sale.
Our websites only give prices in Euros. To find out the equivalent price in any other currency, you can use an online currency converter like this one: https://www.xe.com/currencyconverter/ [https://www.xe.com/currencyconverter/]
Regular fuzzy matches only match against the active TM(s). Internal fuzzy matches also take the segments already translated in the current project, but not yet incorporated into a TM, into account. Not all TM software uses internal fuzzy matches.
Deleting an invoice leaves a "hole" in the sequence of global codes, something some users may want to avoid. Voiding an invoice unlinks all jobs from it and turns in into an uneditable, "archival" text entry, preserving the integrity of the global code ...
Your Projetex window has opened beyond the screen. Please contact Support at https://aithelp.com/Tickets/Submit [https://aithelp.com/Tickets/Submit], explain the problem, give us your exact Projetex login, and we will send you a special update script th...
The Server Administrator and other utilities can be installed anywhere in the file system, and the location of the "BusinessServer" folder can be changed after installation, but the bundled SQL Server instance, as well as the main database files, are inst...
No, you do not need to enter the ftp:// prefix. Just the main address itself.
No, license codes to not need to be re-entered for builds within the same version, as long as the program was not uninstalled before. The 'Upgrade" function is only used when you purchase extra workstations for your license (in Projetex), or to updgade ...
WordPad may have removed some crucial metadata that helps the program process the template. Please restore the version of the template from before the edit and redo the edit in Microsoft Word.
No, TO3000 3D RTF templates are always stored in C:UsersPublicDocumentsAITTO3000, Version 3DTemplates
New jobs are created from the "Projects" table, accessible from the Ribbon in the "Projects" tab. You can also right-click the newly-created project in the Client table and select "Open Project".
There is no need to "De-register" anything, since Projetex uses Concurrent licencing and only tracks the number of simultaneous connections to the server, not the number of Workstation installations.
Before creating invoices, you need to create Client jobs within the project, or switch to "Without Projects" mode and create client jobs directly. Please call up the help file (Press F1 while in any table in TO3000 or click "Help" in settings) and consul...
Please look in the upper-left corner of the window and click the "Page-and-floppy-disk" symbol (or press Ctrl+E).
Anycount Enterprise has what can be described as a "semi-automatic" invoicing system. You enter the invoice's data into a dialog window (the results of the last count are entered automatically), select a template file and the program puts the correspond...
Folders for new clients, quotes, etc., only appear when they are "called" by the program for the first time in any manner. For example, after creating the new client, you could switch to the "files" tab, or click the folder icon at the far right of the ...
Please check both the login and password, and make sure there are no whitespaces before or after them, both during login, and in the "Administrator >> Users and access" settings.
There is no way to hide a custom field without deleting it. Deleting a custom field will not affect any other fields.
This is only true for earlier versions of TO3000 and Projetex (before version 3D), where credit notes were implemented as "negative invoices". Projetex 3D and TO3000 3D have a separate table for credit notes, and credit notes no longer use invoice codes...
Please click the "Licences" link in the upper left corner of the site. That will return you to the full list of your purchased AIT programs.
Please download the installer for that program from your account at https://clients.translation3000.com [https://clients.translation3000.com] and use it without uninstalling the program. This will update the database to the required build.
Please open Database Settings in the Backstage view (click the button with the TO3000 logo in the Upper-left corner of the window to oprn the database view). The line "Database File" will display the current path to the MDF file. The LDF file will alway...
Please free up some space on your hard drive. We recommend trying CCleaner (https://www.ccleaner.com/ [https://www.ccleaner.com/]) to delete temporary files. The basic version is free. After that, please try performing the operation again.
Anycount 3D Enterprise can recognise image text in the following languages: Bulgarian, Croatian, Czech, Danish, Dutch, English, French, German, Hungarian, Italian, Latvian, Lithuanian, Polish, Portuguese, Romanian, Russian, Serbian, Slovenian, Spanish, Sw...
Not automatically. The Prices in the general lists do not belong to any individual client or expert. And the prices added to the individual lists are not added to the corresponding general lists. However, you can use the "Copy from General" function in ...
Not explicitly. The Prices in the general list do not belong to any individual client. And the prices added to the individual lists are not added to the general list. However, you can use the "Copy from General" function in the individual lists to quick...
Yes, that is possibe. Please contact Support at https://aithelp.com/Tickets/Submit [https://aithelp.com/Tickets/Submit], name the program you wish to purchase and explain your preferred payment plan.
The autobackup logs can be seen in the Server Administrator, at "Database >> Autobackup service >> Advanced >> View current log".
Please click the "server" button in the affected workstations' login dialogs and make sure the connection is correctly configured. If the problem persists, please try rebooting the workstation's host machine.
Please try temporarily disabling your Anti-virus and/or firewall software and registering the program once more. If the problem persists, please contact support at https://aithelp.com/Tickets/Submit [https://aithelp.com/Tickets/Submit]
Please contact support at https://aithelp.com/Tickets/Submit [https://aithelp.com/Tickets/Submit] and explain your situation. State what you intended to purchase and what was actually purchased. Depending on the situation at hand, we will propose a solu...
When creating or editing custom fields you will see a box called "Variable". That is where you can define the variable's "template name". After that, please edit the template in "Corporate/Business Settings >> Templates" and add the new variable to it.
When you hover over any column header, you will see a small "filter/funnel" symbol. You can click this symbol in the required header and select the required value. The table will then only display Jobs with that particular value in the column. You can lat...
No, there is no need to uninstall the previous version. All versions prior to 3D use the Firebird database engine (as opposed to MS SQL in version 3D), so the two versions will not interfere with each other.
No, it will not. The previous version will remain on your machine as well and you will still be free to use it.
Currently, only Projetex has such functionality, via the Automation Engine utility. You can download a free trial version of Projetex here: https://www.projetex.com/translation-project-management-software-free-download [https://www.projetex.com/translat...
Please try rebooting the computer where Projetex Server is running. If this does not solve the issue, please try making a database backup. If the backup procedure completes with no issues, please move your current database files to a safe location (or re...
The Mass Payments function ignores the global filter, so it will create payments for all unpaid invoices, regardless of filter settings.
No. Phantom payments exist only as data within the invoice record and are visible inly in the "linked with payments" tab of the invoice, not in the Payments table.
Currently, Anycount does not have such functionality. Do not have software for word count in images [https://www.anycount.com/] installed? Try Software for Word Count in Images Free [http://www.anycount.com/try-free] Order Software for Word Count in I...
No, payment templates can not display data from jobs. They can only display data from linked invoices. You can see the default variables for Payments by calling up the help file (F1 or by pressing "help" in the settings) and navigating to "Templates >> P...
No, but it does have a built-in FTP client that can connect to third-party servers.
This is greatly discouraged. Installing the Projetex Server on a Domain Controller can lead to problems with workstation connectivity.
Returning to a 0% discount/tax in the current build of the program requires a workaround. Please create a dummy 0% "discount" or "tax" in "Corporate Settings (Business Settings in TO3000) >> Discounts/Markups" or "Taxes", then replace any other discounts...
Currently, Anycount does not have such functionality. Do not have word count software [https://www.anycount.com/] installed? Try Word Count Software Free [http://www.anycount.com/try-free] Order Word Count Software [http://www.anycount.com/order]
You can edit the job to remove the "Cancelled" status, create the invoice (NOT with the "Create invoice" button, since that creates only full invoices), and then re-apply the status.
Please click the header in the "Group box" and drag it back into its desired place in the actual table, or drag it upwards until an X appears over it, and release.
You can create a custom field for this. Please call up the help file, and consult the chapter "Projetex Administration >> Database customization" to find out more.
You can make selecting freelancers easier by assembling a dedicated "Freelance Team" for each active project. Look for the Freelance Team tab in the Project window. After the team is assembled, you will have the option of viewing only freelancers on the...
No, the interface overhaul in version 3D is permanent.
No. Document templates are independent RTF files and their text portions can be in any language, regardless of the program's interface. You can edit templates in "Business/Corporate settings >> Templates".
Our software connects to our servers only to verify registration and check for updates. All other data is stored only locally.
This means it wasn't selected during installation. Please run the installer again and make sure that you select all options in the "Select components" screen.
Country prefixes are not required, but can be entered.
You can't display results in multiple units simultaneously, but you can quickly change units from the drop-down list right above the results table. Do not have word count software [https://www.anycount.com/] installed? Try Word Count Software Free [ht...
Please find the dll file in question (its default location is C:Program Files (x86)AITAnyLexic 2.0fbudf). First of all, please make sure that the file itself and the folder it is in are not compressed. Then right-click, and select "Properties >> Security"...
No, work files are stored separately, in a special folder.
There is no software-imposed upper limit. Only the limitations of the host machine (free disk space) apply.
Work files are stored indefinitely.
The maximum database file size is 10GB.
When creating or editing custom fields you will see a box called "Variable". That is where you define the variable's "template name". After that, please edit the required template and add the variable's template name in the desired location, in the same...
Please uninstall Translation Office 3000 3D, then re-start the Translation Office 3000 3D installer and choose the "Demo database" option during installation. When Translation Office 3000 3D is installed with the Demo database, please re-start the conver...
To create credit notes in TO3000 3D, please do the following: 1. In the Projetex Workstation, go to Workspace>>Clients>>Client. 2. Select a client and move to the Credit Notes tab. 3. Click New and select the invoice to which the credit note will be...
Custom drop-down lists do not use autosort, but do use autofill.
AnyCount uses base units to count documents. Base units for AnyCount are either characters (with or without spaces) or words. Lines in Anycount are subordinate units, by default they consist of 55 characters with spaces. You can adjust your "Lines" unit ...
Documents like invoices, quotes, etc., are composed automatically using templates. A template is an RTF file which provides document layout (your company address and requisites, formatting, tables, headers and footers, company logo etc.) and placeholders ...
Please download the installer from your account at https://clients.translation3000.com [https://clients.translation3000.com] and install the program over itself.
You likely do not have write access to the backup's target folder. Please try logging in as a different user, making the backup to a different folder, or changing the security settings of the target folder. If all else fails, please try saving in the ...
Credit notes and Refunds are only available to holders of the Advanced license. You can upgrade your license here: https://www.to3000.com/order/upgrades-from-previous-versions [https://www.to3000.com/order/upgrades-from-previous-versions]
The main program is likely still running in the background. Please shut it down it and run the converter again.
You can do the following: Create an invoice, Void it, re-create it again, and, if necessary, delete the voided invoice.
Projetex databases are password protected, so only authorized users can access the data. Also, a database registered with one license key can not be used on a server registered with a different license key. If you wish to additionally encrypt the databa...
The most likely reason is that the "missing" POs are actually hidden behind filters. Please disable any filters in the workstation. If you still can not see the required PO, please log out, then log in as the administrator (login: Admin, default passwor...
The Help file is bundled with the program. Please press F1 in any table or "New/Edit" window, or click Help in the Settings. If you do not have the program yet, but want to familiarize yourself with it, please download the attached file.
The Help file is bundled with the program. Please press F1 in any table or "New/Edit" window, or click Help in the Settings. If you do not have the program yet, but want to familiarize yourself with it, please visit https://www.projetex.com/translation-...
The Help file is bundled with the program. Please press F1 while the program is active, or click "Acocunt >> help" If you do not have the program yet, but want to familiarize yourself with it, please visit www.anycount.com/Online_Help_3D [http://www.any...
The Help file is bundled with the program. Please press F1 while the program is active or click Help in the menu If you do not have the program yet, but want to familiarize yourself with it, please download the attached file.
The Help file is bundled with the program. Please press F1 while the program is active, or clicking Help in the settings. If you do not have the program yet, but want to familiarize yourself with it, please download the attached file.
In the database the global code is only a sequential number. The Prefixes and suffixes are only seen in the user inteface. The filter sorts globally only by the sequential number portion. The Prefixes and Suffixes are not taken into account.
No. The default Administrator account is always present and can not be deleted. Login: Admin Defaunt password: admin
You can create a new "Group of services" called, for example, "Downtime", with "services" like "sick leave", and add them as dummy "jobs" to the Jobs list. Groups and services are created in Coprorate Settings on a Workstation.
Q: I wondered if it is possible to add tasks to a client job. For instance, I would like to track how much time I spend on actually translating the job, but also the time I spend on research or going through reference material, on e-mailing, preparing the...
Q: I want to change the invoice code format. For example, for the company ABCD, instead of the format I-ABCD0001, I want to have the following format: ABCD-20-0001 (Client code)-(Year)-(Invoice number). How do I do that? A: Unfortunately, the format ...
No, the database converter utility can only use the main database files for conversion.
You can create a checkbox-type custom field in the Client Jobs table, call it, for example, "Invoiced externally" and mark the jobs that way. Read about creating custom fields in the "Projetex Administration >> Database Customization" chapter in the Proje...
The Business Expenses table serves primarily to record one-time miscellaneous expenses (e.g. upgrading computer hardware or software, paying an advertiser, the cost of a business trip, etc.). In short, anything not directly connected to the translation jo...
When you create a new quote or job, you will see a button labelled "Anycount" in the "New Quote/Job" window. Select a corresponding count unit, click the button, select the files to be counted, and the program will automatically input the volume of the fi...
It means that the code you are trying to enter is already active, and does not have to be entered again.
No. Anycount 4D is only distributed in monthly, quarterly and yearly subscriptions.
Please do the following: 1. Download the TO3000 10 installer from your account at https://clients.translation3000.com [https://clients.translation3000.com/] and run it to update your TO3000 10 database to the final build of that version. 2. Run the To30...
It seems that you have created an overly complex custom filter on that table. The only way to remove it is to clear the metadata of the entire database. This will not damage any real records in the database, just remove things like active filters. Please...
No, currently the labels on the flags can not be altered.
No, the Business folder needs to be transferred separately.
ClipCount 3d is a freeware program. You can download it here: https://clipcount.com
Our software is not divided into specializations and can be used for any kind of translation work.
If you own multiple editions of the program, it is possible that you have accidentally registered the program with a lower edition key. Please visit your account at https://clients.translation3000.com [https://clients.translation3000.com] and get he lat...
No, quotes and invoices are completely independent entities.
Currenntly, the programs have no such functionality.
To unsubscribe from further follow-up e-mails, please use the "Unsubscribe" link at the bottom of the last e-mail.
You probably created the account from a different e-mail. Please try using one of your previous e-mails as the login. After you login, you can change the e-mail in the "Profile" tab.
A good solution would be to start over with a new clean database: 1. Make a "final backup" of your current database in "Databse settings >> Backup" 2. Manually delete, move or rename your database folder (default location "C:UsersPublicDocumentsAITTO3...
A good solution would be to start over with a new clean database: 1. Make a "final backup" of your current database in the "Server admininstrator" utility. 2. Manually delete, move or rename the folder "C:Program Files (x86)Microsoft SQL ServerMSSQL12...
Please reboot your machine, then try to delete the partial downloads, and download the required installers from your account at https://clients.translation3000.com [https://clients.translation3000.com/]
The program will not send any reminders about future marketing events in "Client >> Marketing". You will have to check yourself.
Please try temporarily disabling your Dropbox service and then changing the folder. If the problem persists, please try temporarily uninstalling Dropbox, rebooting your machine, changing the Business folder, then re-installing Dropbox.
That was the idea. After all, what is the point of displaying a due date if the invoice is already settled. Perhaps you could add such a construction instead: if(INV_IS_PAID=0) DATE_DUE endif So that the date is only displayed if the invoice is not paid...
No, licneses on separate accounts will not open each other's databases.
Please open that invoice and switch to the "linked with payments" tab. You will see the invoice's associated payment there. You can switch to the client's "Payments" tab, find the payment and either unlink it from from the invoice (double-click >> Linked...
No, there is no support of Free edition in the current version of TO3000.
No. TO3000 3d and Projetex 3D use a "what you see is what you get" preview system for reports. Just select the report and a preview of it will open, with all the data in place.
Nothing. Existing "one-time fee" licenses will not be affected by the transition in any way.
Please contact Support at https://aithelp.com/Tickets/Submit [https://aithelp.com/Tickets/Submit] and name the software that you wouldlike to extend the trial for.
Please make sure that you have a stable Internet connection, and that you are correctly entering the correct code into the correct version of the program. If you are sure everything is correct, but the registration process does not complete, please cont...
No, there is no way to eliminate the zeroes. They are there on purpose, to ensure correct sorting of the invoices.
First, you will need to convert the Prospect to a Client. In the Prospect list, click the hamburger icon and select "Move to Clients". Then, In the Client Quotes table, use the "Create project based on Quote" function.
Please reboot your machine. If the problem persists, please launch TO3000 in Admin mode (right-click >> Properties >> Compatibility >> enable "Run program as administrator")
AIT is transitioning to a subscription model for its "4D" generation of programs. Older licenses will not be affected.
Please right-click the program, go to "Properties >> Compatibility >> Change High DPI settings". Enable "Override high DPI scaling" and select "program" from the drop-down list.
Work files are not uploaded manually. When you add a new file or edit an existing one and want to upload them, select the files and click the "upload" (red up arrow) button. Keep an eye on the Status of the files: "Local" means the file exists only on...
Most likely, this means that your timed license has expired and you did not renew it.
No. You always have access to all previously purchased versions of the program.
The most likely reason is that the server machine does not have MS Office installed. Please install MS Office and try exporting the query again.
Yes, TO3000 3d uses a different Database engine, and will not interfere with any previous version of TO3000.
Yes, Projetex 3d uses a different Database engine, and will not interfere with any previous version of Projetex.
No. A projetexworkstation needs a server, but a Projetex server can be installed on the same machine as the workstation.
For WinServer machines, a possible cause could be incorrectly configured Group Policies. Please try the following: Press Windows + R keys. In the run dialogue box, enter gpedit.msc and click OK. Navigate to Windows Settings > Security Settings > Local...
Please do the following: 1) uninstall TO3000 2) manually delete or move the folder C:UsersPublicDocumentsAITTO3000, Version 3Ddb 3) install TO3000 again, running the installer in Administrator mode (right-click >> run as administrator)
The main new features of Anycount 4D are: - faster counting - complete standalone status (does not require any third-party software to function) - an expanded list of compatible formats (69 total): * basic file formats: DOC, DOCX, RTF, XLS, XLSX...
Please make sure that the variable names you add don't have any spaces in them. Make sure you are adding the correct variables to the correct templates. INVOICE_GLOBAL_CODE can only be added to Invoice e-mail templates, for example.
Using the "Copy from General" function in the clients' price lists, you can select prices from the general list with CTRL+click, SHIFT+click or CTRL+A, click "copy price", then confirm with "Yes to All".
Anycount only counts the volume of the text in files. It does not count repetitions. However, we also offer a freeware tool called CATCount (https://www.catcount.com) that can parse the analysis reports from programs like Trados and give a "corrected" vo...
Payment methods are indicated in invoices to show how the client is expected to pay. When the payments arrive, they are linked to a corresponding invoice.
All you have to do is maximise the first subwindow you open, then close and restart the program. After that, all new subwindows will start maximised.
When you open the directory in the "Add files" window, you can use CTRL+A, CTRL+click or SHIFT+click to select multiple files. You can open the directory in Explorer, highlight multiple files and click-drag them to Anycount. Or, you can put the directory ...
No, our gift certificates do not expire.
Please consider upgrading to Anycount 4D. You can download the program for atrial here: https://www.translation3000.com/account/downloads/ [https://www.translation3000.com/account/downloads/] and Purchase the program here: https://www.translation3000....
Please go into the Database tab in your old Server Administrator utility and look closely at the path to the database file. If it is different that the path you used before, please open the new path. If it is the same, it means the actual database file is...
Please go into "Settings >> Database" in your old program and look closely at the path to the database file. If it is different that the path you used before, please open the new path. If it is the same, it means the actual database file is stored in a sp...
That error usually means that there is some empty field somewhere that shouldn't be empty. Please carefully check the source invoice, the jobs added to it, the client settings and the settings at "business settings >> e-invoicing" to make sure that there ...
This means that your Projetex user account does not have administrator rights. Please log out and log in as the default administrator (login: admin; default password: admin). That account will have the Administrator settings. You will also be able to giv...
Currently, each Corporate Expert can only see and interact with the jobs that were assigned to them specifically.
Currently, each Corporate Expert can only see and interact with the jobs that were assigned to them specifically.
No. The CatCount/Anycount notes field is too large to display on the main table.
No, currently the administrator can not define that. All custom fields of corporate jobs, JAs and payments can be edited by experts.
No, a single job can only include a single service.
No, the Projetex Server moduleshouldbe installed on only one machine. That machine will act as the server, and the othe rmachines will connect to it via LAN or Internet.
The default location is "C:Program files (x86)AITProjetex 3DProjetex ServerAdministratorProAdmin.exe" on the server machine.
Currently, AIT does not develop software for mobile devices.
In the "Edit Invoice" window you can adjust the width of the columns in the Job table by clicking and dragging the gap between the column headers, and change their position by clicking and dragging the headers themselves. If the required field is not in...
Yes, the Projetex Server can be hosted on a VPS.
No, the codes of existing invoices can't be edited.
AnyCount is a word-counting program. In TO3000/Projetex, it will allow yoou to automatically calculate the volume of work in the files sent by your clients. See https://www.to3000.com/built-in-anycount [https://www.to3000.com/built-in-anycount] for more i...
Reports are special documents and provide specific useful information about the records in your database. See https://www.to3000.com/standard-reports [https://www.to3000.com/standard-reports] for more information.
No, the invoice numbering of the FatturaPA module is completely independent.
The default locale format is always the same as the Windows locale format. To change the Windows locale format, see https://www.windowscentral.com/how-change-date-and-time-formats-windows-10 [https://www.windowscentral.com/how-change-date-and-time-forma...
Projetex, does not support such functionality. Apossible workaround is replacing the client names and client PM names in the database with "code names", so that only administrators know which code corresponds to whom.
AIT is a translation agency for the English<=>Russian and English<=>Ukrainian languafe pairs and a developer of software aimed at translators and translation agencies.
Such fixed fees are best added as an Adjustment. Click the Adjustment tab in the "edit invoice" window and enter the sum. To display adjustments in your custom invoice templates, please use a construction similar to this one: If(INVOICE_HAS_ADJUSTMENTS...
AnyCount uses base units to count documents. Base units for AnyCount are either characters (with or without spaces) or words. Pages in Anycount are subordinate units, by default they consist of 1800 characters with spaces. You can adjust your "Pages" uni...
No, these accounts are completely separate.
Please contact support at https://clients.translation3000.com, [https://clients.translation3000.com,] describe your problem and give the e-mail logins ofboth accounts.
No, Projetex and TO3000 do not offer Google calendar integration.
It looks like there is already the user named ODBC within the database. Probably it has been created earlier for some purpose. Have you already used ODBC with Projetex? Probably, with the older version of Projetex? Is it possible that ODBC user has been ...
Please contact Support at https://aithelp.com/Tickets/Submit [https://aithelp.com/Tickets/Submit] and describe your problem.
Some reports and filters may use different date columns when dividing jobs by year. For example: The Client Jobs dynamic report looks at the Completed date of a job, while the global filter looks at the Creation date.
Yes, licnese codes change with every upgrade.
At the bottom of the screen you will see the word "workspace". Please click it, you will be creating projects and jobs in the workspace.
The best way to do that would be to open each required job and select the "On hold" or "cancelled" special status for it. The Special Status menu will be near the bottom right corner of the "edit job" window.
Q: I have loaded a template which works OK and invoiced a few single jobs so far. Today, I wanted to invoice 5 jobs done in November for the same client. I managed to create the invoice and the 5 jobs are related to it. But when I create the Word version ...
You can simply click the header (name) of the column you want to sort by. Click again to sort in the other direction.
No. files in these folders are not affected by the installer.
Yes, but if you multiple users are going to access Projetex at the same time, it as recommended to install the server component on a mahcine that will be active 24/7 (a VPS or dedicated server).
First of all, please make sure that you are actually entering the correct password. Try copy-pasting it instead of typing, make sure that it doesn't have any leading or trailing spaces. If the password has numbers, please check if Num Lock is in the right...
Phantom payments are payments that are not added to the "payments" list, but exist only as data in the invoice. Their primary function is to cover small discrepancies in the invoice and actual payment, such as bank fees or currency exchange deviations. Th...
Please contact Support at https://aithelp.com/Tickets/Submit [https://aithelp.com/Tickets/Submit] and give the name of your association. If we gave the association a discount, there is likely a special page created for it. Support will send you a link t...
The likely reason is that the logo filewas too large or somehow corrupted. Please download the attached script and do the following: 1) Launch the Projetex Server Administrator 2) Go to the Database tab and click "Go offline". 3) Make a Backup of the da...
Q: I have been using TO for many years and consequently, there are quite a number of clients I no longer work for. I do not want to delete their data but for my client maintenance (going through my list of clients, checking whom I need to invoice etc.), i...
JOBS_TOTAL includes only theactual otoals of the jobs in the invoice. NET_JOBS_TOTAL also includes the discounts and markups. INVOICE_TOTAL includes all ofthe above, plus taxes and adjustments.
Different version of Anycount have slightly different counting algorithms.
Please go to "Business settings >> Volume units", edit the unit you want to switch to and tick the "used by ExactSpent" box.
You can highlight a single line in a table and CTRL-C CTRL-V it intoany text editor as a tab-delimited string.
No. The program accepts only RTF templates.
Currently, changing the name ofthe pre-attached file in the mail sender requires a few extra steps: 1. In the "edit invoice" window, click "Save" and enter the new name of the file in the "Save as" window. Click OK. 2. Click "Send Mail", right-click the e...
No, only the profile, Prices, Contacts, and Marketing data can be cloned when cloning a client.
The numbers in a project name are still treated as text, and sorted as text. I recommend sorting the projects by code instead. Just click the header of the "code" column. Projects are numbered sequentially, so the numbers should line up nicely.
Ace Proof is only a tool for proofing non-language-specific errors (spaces, punctuation, untranslated segments) and inconsistencies in multilingual project files. It does not process TMs or termbases.
You are likely using an older version of the program. Please try out TO3000 3D. You can download the demo here: https://www.to3000.com/download [https://www.to3000.com/download] You will be able to order the upgrade here: https://www.to3000.com/order/u...
No, Currently TO3000 doesnot have such a function.
No. RTF templates are recognized by their location, not their names.
First of all, please free up some space on your hard drive. I recommend using CCleaner www.ccleaner.com [http://www.ccleaner.com/] to remove unnecessary files. The basic version of the program is free. After that, please go into "Advanced Settings >> Fol...
Please go into "Corporate/Business settings >> Templates" (click the button with the program's symbol near the upper-left corner of the window to enter the Settings menus), select the invoice template, and add the following to it: Payment method: INVOICE...
No, Anycount 4D has been streamlined for more focus on its core functionality (providing quick and accurate word counts for multiple formats) and the Invoicing function had to be removed.
Anycount 4D exports reports to PDF, HTML and DOCX, and can also send reports directly to the printer.
Anycount 4D supports a total of 69 formats * basic file formats: DOC, DOCX, RTF, XLS, XLSX, PPTX, PPSX, TXT * Bilingual CAT files: TMX, TTX, XLF, SDLXLIFF, MQXLIFF, MXLIFF * Images and PDF: GIF, PNG, BMP, JPG, PDF * Advanced file formats: CSV, H...
Please do the following: 1) Either log in or register an account at https://www.translation3000.com [https://www.translation3000.com]. Click "Log in" in the upper-right corner and enter the credentials. 2) Visit https://www.translation3000.com/account...
Anycount 4D can use either type, depending on the license you purchase.
You can see your license keys in our Translation3000 account. Log in, go to https://www.translation3000.com/account/orders/ [https://www.translation3000.com/account/orders/] and click "View" on any order.
No, you only need to remember the login and password for your https://www.translation3000.com [https://www.translation3000.com] account. Once you enter those into Anycount 4D, it will automatically scan your account for available licenses.
Yes, you will receive reminder e-mails when your license is about to run out.
Yes, you can click the vertical border on the right side of the table pane to either hide or show the graphs, or click and drag to change their width.
Yes. Anycount doesn't really 'count' anything in the archive files themselves. Rather, is unpacks the files inside them into temporary foders and counts the files.
No, Anycount 4D is a standalone program. The 4D versions of TO3000 and Projetex will likely contain an Anycount 4D module, though.
Please visit this page https://anycount.com/product/product-info/ [https://anycount.com/product/product-info/] to see the features of each edition.
Yes, simply use the "add from Web" function several times in a row before counting. you can point it towards a different website each time.
Yes, you can use the "Add" and "Add from Web" functions together before counting.
Before adjusting the settings for a specific format, you need to add a file of the required format to the program. Use the "Add" or "Add from Web" functions on the "Files" screen.
The "Getting Started" chapter is the recommended starting point for new users.
No, currently the program does not have such functionality.
It is recommended to open the help file with F1 in any table, then navigate to the "Quick Start" topic.
Please check the lengths of your file names and Project folder names. Projetex/TO3000 can not properly see files where the full path is too long. Please try shortening the file name, or open the Server Administrator, go to "Corporate Settings >> Fold...
You likely do not have write access to the backup's target folder. Please try making the backup to a different folder, or changing the security settings of the target folder. If all else fails, please try saving in the default location: C:UsersPublicD...
This means that the Workstation machines have different system locales. To change a system locale, right click the clock in the lower-right corner of the screen, then select "adjust time and date >> locale format" and select the desired format.
Here is what you can do: 1. In the Server Administrator, go to "Corporate settings >> Fields" and create a new field, Type: CHECKBOX, name: Inactive freelancer. 2. Go into the "custom fields" tab of each freelancer you want to disable in the list, and c...
We distribute all our programs digitally, so there is no "delivery time".
Please use the special link in the email itself. It will take you to the correct page.
This option is not supported at the moment in Translation Office 3000 3D templates.
Please make sure that the server and workstations use the same license keys and matching program builds. Please do the following: 1) Log in to your company account at https://clients.translation3000.com [https://clients.translation3000.com/]. Download t...
Currently, TO3000 3D does not show removable drives or network drives as eligible locations for the Business folder. This was done for reasons of stability and security.
Please open the job for editing and take a closer look at it. If it has an "Included in invoice" message in the Edit window, it is already included in an invoice. If you can not see that invoice in the list, please disable all active filters.
No, Our software is standalone and does not integrate with third-party applications in this way.
The "Delete" button for jobs in this mode is found in the "Client jobs" tab of the "Client" table.
On the server machine, please go into "Task Manager >> Services" and make sure that the service "Projetex3DFileSrv" is both present and active. If it is not there, please run the program's installer again (do not uninstall the server software, just instal...
First, please install TO3000 with the Empty or Demo database. Then, place the MDF and LDF files from the old machine into a single folder (not into the same folder as the empty/demo database), then in TO3000 go to "Database Settings >> Set Database Fold...
Currently, that is not possible. However, you can create a new, empty database by manually moving the existing database file to a new location, and then running the program's installer with the "Empty database" option.
Yes, users are free to keep their current versions of the programs. Even after you upgrade to the new version, your previous versions will still be available to you.
If you need two separate invoices, then you can do the following: 1) Cancel or delete the current job. 2) Create two jobs in its place, each priced for the according percentage of the full sum. 2) Create an invoice for each, as required.
Go to the "Payments" tab of the Client's table. There you will be able to create new payments. After you enter the value of the payment, switch to the "linked with invoices" tab and click "New link" to select the invoice.
Please do the following: 1) Download the attached file and place it into C:Program Files (x86)AITTranslation Office 3000 Version 3DAdminDBUpdates 2) Launch TO3000, go to Database Settings >> RUN UPDATE SCRIPT. 3) Select the file and run it.
Projetex does not have API or any other way to directly connect to third-party CRM systems.
Click on the "Units" button at the top of the screen. The drop-down list behind the "Selected" button will allow you to select the unit, and the "All" button will allow you to customise existing units or create new ones.
In earlier versions of TO3000 and Projetex (before version 3D), credit notes were implemented as "negative invoices". Projetex 3D and TO3000 3D have a separate table for credit notes, and credit notes no longer use invoice codes.
By default, exchange rates are updated every day. You can change this to weekly or monthly updates in "Business/Corporate settings >> Exchange rates".
No, there is no "Preview" function, but you can use the "save & open" function to immediately see the created document.
The Server Administrator handles the server-level settings of Projetex, such as custom fields and reports, as well as the Backup and Restore functions and the general "online/offline" status of the database. The Server Administrator does not need to be ...
Please select "Freelancers >> Payments" in the Ribbon. You will see a "Mass Payments" button in the window. Click it, select the required freelancer(s) and the "One payment per PO" option, and click "Generate".
Yes, the date of a Marketing Tracker record can be set to any point in the past or future.
Log in to your account at https://clients.translation3000.com [https://clients.translation3000.com] and download the installer of the final build from there.
What creates the the delay is most likely the fact that the attached document is a PDF, and creating a PDF takes longer than, say an RTF. Here is how you can change that: 1) Go into "CORPORATE/BUSINESS SETTINGS >> EMAIL TEMPLATES". 2) Double click the te...
If you want to continue using your old database, you will need to try and recover it from the old hard drive. You will need to look for one of two things: 1. The main database folder itself (default location: C:UsersPublicDocumentsAITTO3000, Version 3Ddb)...
To send us a support request, please visit https://aithelp.com [https://aithelp.com/] and click "Submit a Ticket".
After purchasing the upgrade at https://www.to3000.com/order/upgrades-from-previous-versions [https://www.to3000.com/order/upgrades-from-previous-versions] and receiving the code, click the "Upgrade" button in the settings and enter the new code.
You do not need to "Deactivate" anything. However, if you are also installing the server on to the new machine, please make sure to make a backup of the database and restore it on the new machine.
Please try creating clients with the "New Client" button in the "Client >> Main" table.
First, please purchase an upgrade here: https://www.translation3000.com/product-category/word-count/ After that, please click the button in the Upper-right corner of the program's window, select "Log Out", log in again and select the new license.
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