If my issue can only be solved by directly editing something in the database that is not accessible via the interface, what can be done?
Posted by Vitaliy Gutyk (AIT) on 24 September 2018 12:56 PM

You can make a backup of your database and send it to us with a description of the problem.

We guarantee that the content of the database will not be disclosed and that the database will not be tampered with in any way beyond fixing the issue at hand.

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