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Translation Office 3000 has its own folder structure which is located in the Business folder. Under this folder two main sub-folders are created: Clients and Projects. When some client is created in TO3000, the appropriate folder is created for this clien...
Projetex has its own file sharing and synchronization system, which does not require configuring of any additional folder sharing settings on a server PC. It has two sets of files: on local machines (Business folders) and on the server computer (BusinessS...
Freelancers can be searched by name for freelance team in two ways: 1. Go to Projects > Project > Freelance Team, click Add button, select type of search from drop-down list, then type a name of the appropriate freelancer and click Check button. 2. Af...
Question: I have just downloaded Projetex and wanted to evaluate but I cannot get access to the program because the system asks for login and password which I do not have. Answer: To get access to the Projetex Server Administrator and Workstation, pleas...
Some anti-viruses may wrongly recognize Themida as a potential threat. Themida is software license protection system which is licensed by AIT from Spanish company Oreans and does nothing except thoroughly protecting the application code from intrusi...
Question: I cannot see anything in my Projetex Workstation! Everything, every line in the display is black. What can I do? Answer: The most likely you have lost Color settings. To reset your Color settings to default, go to Settings > Current User > 'Co...
Answer: Projetex supports all currencies. You can add any currency which you need. For this please go to Corporate Settings > Currencies page. Then click the New button and enter a currency's 3-letter abbreviation and a descriptive name to the appropriate...
Projetex has its own folder structure which is located in the Business folder. Under this folder several main sub-folders are created, including Clients and Projects. When some client is created in Projetex, the appropriate folder is created for this clie...
QESTION: _I receive the "This account has been suspended" error trying to download the trial from your website. What should I do?_ ANSWER: Please clean your browser's cache. Here are some guides: Google Chrome: https://support.google.com/chrome/...
You can avoid these letters in the future by downloading our products from your personal profile at clients.translation3000.com.
The usual way to upgrade is to use the Database converter, which is installed together with TO3000. It is located in All Programs>Translation Office 3000, Verson 3D>TO3000 Utilities>Database Converter.
You can find Projetex Automation Engine in Start>All Programs>Projetex 3D>Projetex Server:
The default business folder location is C:Business
You can update your Business Folder to the default path. 1. Open the Backstage View. 2. Select Advanced Settings >> Folders >> General and click Change to select the appropriate folder.
You can create two databases for your two accounts and manage them separately using the following steps: 1. Install TO3000 using the "INSTALL AN EMPTY DATABASE" option when prompted. This will be your DATABASE 1. 2. Move your database from _"C:USERSPU...
"WITH PROJECTS" WORKFLOW MODE Client jobs can be created from PROJECT > CLIENT JOBS section. Client jobs cannot be created from CLIENT > CLIENT JOBS section and from RIBBON > CLIENT JOBS section. These sections are not linked with any particular proje...
We suggest you to try VIRTUALBOX for this purpose. This software allows you to install a virtual machine which can be run as a regular MAC/LINUX/SOLARIS application. Then you will be able to install MS WINDOWS within this virtual machine. All these operat...
Question: Can I reset or decrease invoice numbers which are automatically assigned to new invoices? Answer: Each invoice or project receives its unique number and it cannot be changed or passed to another invoice. Therefore custom numbers for invoices...
The messages you receive are the automatically generated emails which have been sent by our follow-up system. This system starts counting from the day you have requested a download link for the product. You can click the link on the bottom of the follow-u...
Question: If I have no contacts for a client, Translation Office crashes every time I press 'Clone' button on 'Contacts' tab. Answer: Sorry for this inconvenience. The situation will be fixed in future releases. Please note that 'Clone' button on the ...
Usually we respond to all support queries within 24 hours. In case you still have not received any response, please check your SPAM folder. Most likely our letters are trapped there. Also we suggest you to add our domains @TO3000.COM, @PROJETEX.COM, @ANYC...
Our company provides schools and universities with a 50% DISCOUNT on educational licenses. In case you would like use this offer, please contact us at support@projetex.com and provide us with information about the license you are interested in.
This kind of error usually occurs in case your account does not contain the original license (the one you have upgraded from). In this case, please send us a letter to one of the following emails - support@anycount, support@to3000.com, support@projetex.co...
Q: I have a client for whom I do short jobs; to avoid frequent invoicing and small bank transfers, he simply pays me a sum in advance. As I do jobs, I credit the advance fee till it is gone and then he sends me more money. Can I account for such an arra...
Please send us a letter with all the details about the problem to support@anycount.com, support@to3000.com or support@projetex.com. Include information about the product you are interested in. Our technical support team will create a temporary license for...
In case you have ordered the software via Share-It, please check this article [http://ccc.shareit.com/ccc/index.html?cccid=%5BDASID_3781%5D]regarding invoicing. In case you used PayPal to order the product, please send us a letter to support@anycount.co...
Q: I see that Projetex has project code in 4 digit. That means maximum of project code is 9999. What will happen when we reach project code 9999? A: Projetex supports project codes with more that 4 digits. After you create the project number 9999, th...
Q: I see that Translation Office 3000 has project code in 4 digit. That means maximum of project code is 9999. What will happen when we reach project code 9999? A: Translation Office 3000 supports project codes with more that 4 digits. After you crea...
Most likely this situation is caused by incompatibility with another application running on your computer. For instance, some applications which monitor system activity such as Filemon, Procmon etc. may not be compatible with our software protection sys...
Question: TO3000 will not let me paste any text, even when pasting the same text into other programs works fine. Answer: It is possible that you have recently installed some applications which causes the issue. There may be a kind of anti-virus software...
Question: I receive the error message " filed. Blocked on Projetex Server" when trying to upload a file to Projetex server with Projetex file manager. What does it mean? Answer: The error message means that Projetex Server cannot get access to...
If you are an iMac, MacMini, MacBook Pro or another Apple hardware user and run Windows via BootCamp, you may face some difficulties with specific caracters (those which require AltGr to be pressed). We recommend using a PC keyboard with your Apple comp...
Question: How can I export full clients list from Projetex? Answer: We have prepared a query for you, which will extract client information from the Projetex database. Please copy the code to the clipboard, then open the Projetex Server Administrator,...
Q: I am really missing is the "Calculate totals" button at the bottom of the Client Jobs window. Has this been eliminated? A: Totals are being displayed automatically for"Job Total (EUR)" columns in Client Jobs window. Please click the asterisk in the...
In Projetex 3D we have added numerous new features and have changed the interface significantly. Here are the main highlights: * New database engine * Multiple-Document Interface: users will now be able to work with multiple windows simultaneously...
To upgrade to Projetex 3D you would need to order the corresponding license here: http://www.translationmanagementsoftware.com [http://www.translationmanagementsoftware.com] Prices are listed in the website and depend on the number of workstations you...
Projetex 3D Server uses 212 and 47111 TCP ports. Please make sure these ports are opened and accessible on the computer where Projetex 3D Server is installed. You can check whether these ports are opened using the following commands on your server com...
Q: Projetex crashes when I log in. When I view the bugreport, I can see the string _exception message : Cannot create file "C:UsersAppDataLocalAITProjetex 10SettingsProjetex.ini". Access is denied._ in the report. A: Sorry for t...
Q: I get an error when exporting my report to MS Excel. The operation works fine in RTF. Here is the error message: Error while opening Excel Class not registered ClassID: 00024500-0000-0000-c000-00000000046 A: Please repair your Office installation a...
Retrieving your installerslicence codes is easy: 1. Log into your personal account at http://clients.translation3000.com/ [http://clients.translation3000.com/]. 2. Select the program you want to install/activate. 3. Download the current version of y...
A single job can not be associated with multiple invoices. However, you create multiple jobs in a single project. Name these jobs in a way that makes it clear they are parts of a single "actual job" and indicate their cost as a corresponding fraction ...
The number of user accounts you can add to your Projetex 3D network is unlimited, but only a certain number of those accounts can be active at any given time. Every concurrent workstation connection available to your license also gives you the right to ...
To change your TO3000 registration name, do the following: 1. Contact our support and give both your current registration name and your desired new name. It is recommended to use Latin characters only in your registration name. 2. Once your registrati...
The password to unlock archives with the trial version of our software is displayed on the download page linked to in our reply to a download request. The password is 'AIT' (no quotes, all caps).
You can use CCleaner to remove those entries from the context menu. Please follow the provided link for more information: https://www.cnet.com/how-to/clean-up-your-windows-right-click-menu-with-ccleaner/ [https://www.cnet.com/how-to/clean-up-your-windows-...
Certain fields in Invoices, Paymets, etc. are often left empty but are useful to display if they are not. To make a template check if a field has a value before displaying it, use the following expressions: 1. For fields with numerical values: If (F...
To find out the total number of words translated over a certain period, please do the following: 1. Go to the Client Jobs/Corporte Jobs/Freelance Jobs window. 2. Using the Local Custom Filter, display only the entries that you wish to sum. For example...
You can add new services to the TO3000 database by doing the following: 1. In the Backstage View, go to Business Settings>>Services. 2. Click New, then select the Group of services you want to add a new service to (it is recommended to add language pa...
You can add new services to the Projetex database by doing the following: 1. Go to the Backstage view, and select "Corporate Settings>>Services". 2. Click New, then select a Group of services you want to add a new service to (it is recommended to add ...
Apart from choosing the interface language, it does not really matter what languages you work with. Projetex is a translation management program, intended to help administrate the workflow and financial transactions within a translation agency, regardle...
All prices for Projetex 3D are visible at http://www.translationmanagementsoftware.com [http://www.translationmanagementsoftware.com] . Just click "Order" and you will be taken to the Price list. Click a price to go to the corresponding ShareIt checko...
First, create a backup of your database on your current machine. You can create a backup file (.BAK) in the Server administrator program (Database tab > Backup) Download Projetex setup file and retrieve your license keys from your profile at http://clie...
No, all our licences require only a one-time purchase fee. The only times an existing customer is required to pay extra is when upgrading their purchased software.
* Go to CORPORATE TEAM >> CORPORATE EXPERT, select an expert in MAIN and switch to CALENDAR. 2. Select the time period you want to view (like MONTH VIEW) and click GO TO TODAY. The current time will be marked and you will be able to see if your expert...
Anycount uses Microsoft Office programs when processing documents. An error such as this may appear if you have recently manipulated your installattion of Microsoft Office (installing, uninstalling, updating, etc.). This can lead to errors in the regi...
The Company Name in Projetex 3D is taken from the name you indicated when purchasing your licence. To change it please do the following: * Submit a ticket with a request to change your registration name. Please indicate both your current and desired...
No, this folder contains service files for AIT programs and is not to be moved.
To upgrade from Translation Office 3000 v10 or v11 please purchase the license code here: http://to3000.com/order/upgrades-from-previous-versions [http://to3000.com/order/upgrades-from-previous-versions] or here: http://www.translator3000.com/ [http...
This kind of problem usually occurs in case you have ordered the upgrade using another email address or another registration name. Please send us a letter to support@to3000.com and send all information about your order and your original license. Our t...
Please check your system's date format in the bottom-right corner of your screen. If the date includes "written out" names of days and/or months (e.g. Monday, January 1, 2017), change your system locale settings, so that the date contains numbers only (...
Please perform a clean (re-)install of Projetex: 1) Make a backup of your database, if you have any impotant data you want to preserve 2) Uninstall Projetex, if you have it installed. 3) Go into "Control Panel >> Programs and Applications" and unins...
Yes. TO3000 3D uses a different Database engine, compared to previous versions, so they will not conflict in any way when installed on the same machine.
Perhaps you are still trying to use the license key for the previous version of the program (e.g. trying to enter the license key for AnyCount 8 into AnyCount 3D). Upgrades to new versions of the program are available here: https://www.anycount.com/orde...
Perhaps you are still trying to use the license key for the previous version of the program (e.g. trying to enter the license key for TO3000 11 into TO3000 3D). Upgrades to new versions of the program are available here: http://to3000.com/order/upgrades...
Perhaps you are still trying to use the license key for the previous version of the program (e.g. trying to enter the license key for Projetex 10 into Projetex 3D). Upgrades to new versions of the program are available here: http://projetex.com/order-tr...
This means only that AnyCount will not be able to count unrecognised text in your language via OCR. Regular, recognized text will be counted regardless of language.
First, navigate to the Clients>>Invoices table and make sure that the Footer is enabled by right-clicking and navigating to "Grid Settings >> Show Footer" Then, click the asterisk symbol in the uppper-left corner of the table and check "Invoice Total (E...
The Projetex installer will never delete an existing database to allow for applying updates without the risk of losing data. To replace the demo database with an empty database, please do the following: 1) On the server machine, navigate to C:Program ...
There are several places where your templates might be found: 1) On the Workstation side, navigate to "User Settings > Local File Store" and make sure that the indicated location of the Business folder is identical to it's location in the previous versi...
Translation Office 3000 is designed to be used by a single freelancer, and does not support such functions. However, we also offer Projetex - a Translation Agency management software that does include a freelancer database. You can download a free 30-...
Currently all our software is standalone-only and does not support web-terminal or Cloud functionality.
This is a system-level error. Find the indicated DLL on the internet (they can be found quite easily, just enter the name into Google.), and download it. Usually you don't even have to put it in the system folder. Just put it in the program's installation...
Not necessarily. Most likely the job was added to an invoice which belongs to another user, which is why you can not see it. You will be able to find the invoice easily if you log into Projetex as the System Administrator.
You can call up the help file by pressing F1 while the program's window is active. You can also open the Backstage View and click the "Help" button.
Open the template file for editing and enclose the name of each variable that displays the time with the date() function. Like this: VAR_NAME => date(VAR_NAME) Then the variable will display only the date.
On the server machine, please go into "Task Manager >> Services" and make sure that the service "Projetex3DFileSrv" is both present and active. If it is not there, please run the program's installer again (do not uninstall the server software, just instal...
The "Demo Database" option is best if you want to get a feel for how the program works. Recommended for use during the trial period. The "Empty Database" option is best if you are starting from scratch. If you aleady have the Demo database installed, yo...
You can not purchase an upgrade from the Free edition license. You will need to purchase a full license. New licences for TO3000 can be purchased here: http://to3000.com/order/new-license
The current version of Anycount does not support such a function.
Currently AnyCount does not support such a function.
If you want to become a Reseller for Advanced International Translations, please submit a corresponding ticket at https://aithelp.com/Tickets/Submit [https://aithelp.com/Tickets/Submit] You will be contacted by our support staff with further details on ...
Please go to "Corporate Settings >> Templates" and make sure that all templates are located in the proper folders. If the templates you need have the "Team - Missing" status, select them and click the "Download" button. The correct folder structure for ...
Please go to "Business Settings >> Templates" and make sure that all templates are located in the proper folders. The correct folder strucure for TO3000 is show below:
You can change the output format in the "file type" drop-down list when the "Save As" dialog appears.
AnyCount and TO3000 come in a number of "Editions". Only the highest editions ("Advanced" for TO3000 and "Enterprise" for AnyCount) have maximum functionality. You can upgrade your edition to increase the program's functionality on the following pages: ...
No. "License key" and "serial number" are two terms for the same thing, and can be used interchangably.
To switch a workstation from one license to another, do the following: 1. When logging into a workstation, press the Server button and select or enter the required address. 2. Enter the required login and password for an account on that server. 3. When t...
The names of "Base Currency" variables have changed in version 3D of the program. Just edit the template file and change any variable name like "TOTAL_B" into "TOTAL_BASE".
You can double-click any calendar block to open the Edit window for the corresponding project or Job.
Please check the settings for each format and make sure that all the necessary elements are checked for counting. If the problem persists, try disabling "Multi-core processing" in the General settings.
First of all, if you are counting text in PDF files with images, please make sure that OCR is enabled for PDF in the "Settings >> PDF" or "All formats >> Acrobat >> PDF" dialogs. Otherwise, and especially if you receive the "Invalid variant operation" e...
After logging in, switch to the Profile Tab. You can change your login in the "E-mail address" field (this will also change the address to which we will occasionally send our company newsletters). You can change the password by entering it into the tw...
In TO3000 and Projetex, individual jobs are tied to projects, rather than to clients, and thus are created in the Project's window, rather than in the client's window. If you are in the Client window, right click the required project and select "Open Pr...
The trial version of Anycount 3D has all the functionality of the Enterprise edition. However, it also differs from the Enterprise edition in that it has the limitation of being able to perform a maximum of 10 count operations per day (regardless of the...
The trial version of TO3000 3D has all the functionality of the Advanced edition. However, unlike the Advanced edition, the number of Clients and Projects in the Trial version is limited to 50.
Please try configuring the firewall on your server to always have port 212 open. 1. Navigate to Control Panel, System and Security and Windows Firewall. 2. Select "Advanced settings" and highlight "Inbound Rules" in the left pane. 3. Right click "Inboun...
To check the current connections, open the Database tab of the System Administrator and click "List". To check any past connections, please do the following. 1. Go to "System Administrator >> Corporate Settings >> Queries" and click "New". 2. Enter ...
Projetex and TO3000 are not really intergrated with any other software, but they do include two utilities which can make use of data from outside the system. 1. The built-in CatCount utility can import analysis logs from CAT software like Trados, MemoQ ...
Currently, new discounts/markup and taxes can only be entered into the database as percentages, but there is a workaround. You can use the Adjustment interface to add discounts, markups or taxes as exact values to your invoices. Just enter the volume of...
The best course of action would be to create a new record for that client, with the new currency. Any ongoing jobs for that client can be cancelled and re-entered on the new record with their totals recalculated accordingly. Simply changing the currency...
This means that you need to update the FTP server list. To do so, please do the following: 1. Go to "Settings >> Built-in FTP client" and make sure that the box "Auto-connect to selected FTP server" is disabled. 2. In "Manage Glossaries >> Download Gl...
All AIT software is guaranteed to be malware-free, provided that you have downloaded your copy from official AIT web-sites. Some antiviruses can mistakenly flag some of our software as "suspicious". Just add it to the exceptions list in the antivirus.
To change your Projetex registration name, do the following: 1. Contact our support and give both your current registration name and your desired new name. It is recommended to use Latin characters only in your registration name. 2. Once your registra...
Every automatic e-mail from AIT has a "Manage your Subscriptions" link at the botton. Please follow it to the page where you can disable your subscriptions. If you are a licensed user and suddenly start receiving trial version reminder e-mails, that's m...
Nothing is wrong. You are simply trying to upgrade to Projetex 3D without owning a Projetex 3D license. Upgrading between major versions requires additional payment. You can order your upgrade here: https://www.projetex.com/order-translation-project-man...
Nothing is wrong. You are simply trying to upgrade to TO3000 3D without owning a TO3000 3D license. Upgrading between major versions requires additional payment. You can order your upgrade here: https://www.to3000.com/order/upgrades-from-previous-versio...
Nothing is wrong. You are simply trying to upgrade to AnyCount 3D without owning an AnyCount 3D license. Upgrading between major versions requires additional payment. You can order your upgrade here: https://www.anycount.com/order/upgrades [https://www....
https://clients.translation3000.com [https://clients.translation3000.com] features a standard Password recovery function. Just enter your login (your registration e-mail) and click "Forgot your password?"
The trial version of Projetex 3D comes with 1 workstation (which also means that it can have up to 3 active ucer accounts at any given time) and has the following limitations: * Number of clients can not exceed 40; * Number of projects can not excee...
No. Jobs and other database records are rigidly bound to specific clients or projects upon creation. The only way to "move" a job or invoice to a different client is to delete the original and re-create it on the other client.
No. Our licenses do not bond workstation installations to specific machines and do not limit the number of machines that can have workstationas installed and registered on them. We only limit the number of workstations running at any given time.
No. Our corporate licenses do not bond program installations to specific machines and do not limit the number of machines that can have AnyCount installed and registered on them. We only limit the number of instances of AnyCount running at any given tim...
No. Currently, it is not possible to have two "threads" of global coding in this manner.
No. Anycount can add and process archived files automatically. Just add the archive itself to the program and all the eligible files inside it will be added to the counting queue. Note: Anoycount only supports ZIP and RAR archive formats.
In the System Admininstrator utility, please go to "Corporate Settings >> Queries" and use the following query: SELECT * FROM AIT$AUDIT WHERE AUD_ACTION = 2; This will show the timestamps of all record deletion actions (AUD_DATETIME), and the users th...
Go into "User settings >> Appearance" and check the "Save Workspace state on Logout" box. This will save the open windows on logout and reopen them on next login. Checking "Remember last open tab in Clients, Projects" will also save the currently open...
The settings in "Business Settings >> Folders" are not retroactive, meaning that they only apply to newly-created folders. This includes the folders of newly-created database entries (clients, Projects, etc.), and also folders that were deleted, while t...
The settings in "System Administrator >> Corporate settings >> Folders" are not retroactive, meaning they only apply to newly created folders. This includes folders of newly-created database entries "Clients, Projects, Experts, etc.) and folders that we...
Please do the following: 1) Uninstall TO3000. 2) Manually delete the folder C:UsersAppDataLocalAIT 3) Re-install TO3000, running the installer in Administrator mode.
Please try a different browser. All our software is Malware-free and such alarms are false positives.
Click the area of the window just beyond the vertical scroll bar.
TO3000 3D and Projetex 3D include a built-in Mail sender module, that will allow you to send e-mails to your clients or experts directly from within the program. Just connect it to your e-mail account in "User Settings >> Email" and you are good to go.
Yes. Projetex 3D includes seperate tables for prospective clients (called Prospects) and prospective freelancers (called Applicants) There, you can record their contact information, track your marketing efforts and create quotes. Once you reach an agree...
Yes. TO3000 3D includes a seperate table for prospective clients (called Prospects). There, you can record their contact information, track your marketing efforts and create quotes. Once you reach an agreement, you can transfer the Prospect to the Clien...
This is likely due to a registry error, maybe from a failed update. Please download the latest installer from your profile at https://clients.translation3000.com [https://clients.translation3000.com] then uninstalland re-install the program. You datab...
Creating custom widgets is not supported at this time.
No. The server and workstation components of Projetex are versioned independently, the former at a much slower pace than the latter, so it is normal for them to have different numbers. The best way to make sure that you are using compatible versions is ...
We send out license keys to clients via E-mail. First things first, please check your Spam folder. If the e-mail is not there either, then the automatic e-mail was likely blocked by your e-mail client Please contact support, and we will send you all r...
Yes, but currently you will be limited to trasferring only Client records this way. To do this, Export data from the "Clients" table either with the "Local export" function or via "Custom queries" into a format that can be used by the other program's Im...
No. There is no direct connection between quotes and invoices so the discounts/markups and taxes do not propagate automatically. So far, the only way to be sure that you didn't miss a discount or tax is to double-check. Projects created from quotes record...
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