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How to resolve the payment amount not exactly matching the invoice amount?
Posted by - NA - on 28 February 2006 04:47 PM

Question:
When you invoice somebody, the sum you enter is not necessarily the sum you receive due to transfer costs, your bank charges etc. However the program insists the invoice has not been paid and still displays the invoice in red, which makes it difficult to see the invoices that are actually behind. Could you advice me on the way around it?

Answer:
This issue can be solved with the Phantom Payment function of TO3000.
If you link an Invoice and corresponding Payment and the Total Paid sum is less than the Invoice Total, this difference is displayed in the bottom-right part of the window as Balance Due. By clicking the Add Phantom Payment button in the "Linked with Payments" tab you can create & link a phantom payment with Total Paid automatically set as equal to Balance Due. Thus the invoice changes its Status to Settled.

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