Knowledgebase : Translation Office 3000
The integrated version lacks an independent interface and the "add
from web" function.
Other than that, the integrated and standalone versions of the
AnyCount word count tool [https://anycount.com] produce exactly the
same results.
Usually, users who a...
Projetex has many more accounting functions and a lot of additional
features for tracking jobs, invoices, payments, quotes, etc. Projetex
was designed specifically for translation agencies, and necessarily
has many more accounting features than TO3000, wh...
These two products can be called "sister programs".
Translation Office 3000 was developed for freelance translators. It
simplifies accounting, marketing and invoicing tasks.
You can find more information about TO3000 at
https://www.translator3000.com ...
You can download free 30-day trials for all our main programs on the
following sites:
AnyCount word count tool [https://anycount.com] -
https://www.anycount.com/try-free [https://www.anycount.com/try-free]
TO3000 TMS - https://www.to3000.com/download
...
Yes, you will be able to install the program on more than one
computer. The License agreement allows usage of the program on
multiple PCs by the license owner. License keys are not tied to any
specific machine. The license will limit, however, the number ...
Similar problems usually occur if the program is blocked by antivirus
and/or firewall software.
We suggest you add TO3000 to a whitelist/trustlist of your antivirus
and firewall software.
Then, try to launch TO3000 once again using administrator mode....
It is possible that your program has been previously launched on a
computer with two displays. If this is the case, then the main window
is located beyond your current display
Please connect the second display to your PC again, and the main
window of th...
Please do the following:
1. Run Internet Explorer, select Tools>Internet Options... from the
main menu
2. Open the Advanced tab, Press the "Restore Defaults" button. Click
Apply, then Ok.
3. Restart your PC. Run Translation Office 3000 one more time...
TO3000 3D is the newest version of TO3000, and has many new features
and improvements. Therefore, the upgrade to TO3000 3D is fee-based but
its price is much lower than the price of a new TO3000 3D license. You
can find information about new features of T...
TO3000 3D fully supports virtual machines and Virtualization
technology. As long as you have MS Windows installed on your virtual
machine, there should be no problems with TO3000.
However, it is highly recommended to install a trial version on your
Azur...
There is no limitation on the number of TO3000 installations. There is
only a limitation on the number of simultaneously running copies of
the program. I.e. you can run only one copy of TO3000 at a time. Thus,
you can install TO3000 on any number of compu...
You can see the prices to upgrade to a newer version or higher edition
of TO3000 on the following webpage:
http://to3000.com/order/upgrades-from-previous-versions
[http://to3000.com/order/upgrades-from-previous-versions]
For this, you can use the following code in your custom queries:
-------------------------------------------------
SELECT
'I-' || c.client_code || lpad(c8.cinv_numb, 4, '0')
FROM
clients c,
cinvoices c8
WHERE
c.client_id=c8.client_id
-----...
To re-activate your copy of TO3000 with a new serial number, please do
the following:
1. Uninstall your copy of TO3000.
2. Log into your personal profile at clients.translation3000.com
[http://aithelp.com/clients.translation3000.com] and download the
...
Client jobs can only be deleted from the "Client jobs" tab of the
specific project's window.
The TO3000 workflow is quite easy:
1. Go to the "Client" window and click the "New Client" button.
2. Input the client name and choose the currency.
3. Add any required information about the client like the address,
contact info, invoicing policy, paymen...
Please do the following:
1. Go to Advanced Settings > Fields in the Backstage View.
2. Select an area where you wish to add a custom field (in this
examle, we are adding a new invoice field). Сlick the "Add new group
of fields" button. Specify the nam...
Your database needs to be updated for use with a new TO3000 version.
To update your database from TO3000 v10 or 11 to TO3000 3D, please
perform the steps from the article:
https://aithelp.com/Knowledgebase/Article/View/754/124/upgrade-from-translation-o...
If you are installing TO3000 3D on a new PC, please make sure that the
Business folder used by previous version TO3000 is copied to its new
location. By default, the Business folder is located in the root of
the C: or D: drive. Then, please specify a loca...
You can add negative adjustments to your invoices as well as positive
ones. To deduct an amount, please do the following:
1. Create your invoice.
2. Switch to the Adjustments tab.
3. Add any negative value (for example '-1000').
4. Now your invoic...
The easiest way to do this is to use the Local search function:
1. Switch to the Client Jobs from the Ribbon.
2. Enter the name or part of the name into the Find Panel. If the Find
panel is not visible, right-click the table and select "Grid Settings
...
Please make sure that you do not have any filters enabled (for example
Local Custom Filter or Global Date Filter).
To add a currency, please do the following:
1. Run TO3000.
2. Go to Business Settings > Currencies.
3. Click the New button.
4. Specify all details about the currency.
5. Click OK.
You can create two databases for your two accounts, and manage them
separately by doing the following:
1. Install TO3000 using the "INSTALL AN EMPTY DATABASE" option when
prompted. This will be your DATABASE 1.
2. Rename the folder _"C:USERSPUBLICDOCU...
"WITH PROJECTS" WORKFLOW MODE
Client jobs can be created from the PROJECT > CLIENT JOBS section.
Client jobs cannot be created from the CLIENT > CLIENT JOBS section
and from the RIBBON > CLIENT JOBS section. These sections are not
linked to any partic...
BASIC WORKFLOW STEPS FROM CREATING A CLIENT TO TRACKING A PAYMENT
1. Go to the CLIENT window and click the NEW CLIENT button.
2. Input a client name and choose a currency.
3. Add any required information about the client like client address,
contact inf...
You can set your default invoice filenames to include either CLIENT
SPECIFIC CODES or GLOBAL INVOICE CODES. You can switch between these
options at BACKSTAGE VIEW > ADVANCED SETTINGS > CODES.
THE PROBLEM
SOLUTION
This problem is most likely related to access rights provided to the
DATABASE CONVERTER by your operating system. Please try to launch the
DATABASE CONVERTER in administrator mode. For this, right-click the
shortcut (or the EXE fi...
BACKUP
To make a backup of your database:
1. Select BACKSTAGE VIEW > DATABASE SETTINGS.
2. Click the BACKUP and SELECT buttons and specify a path for the
backup file.
RESTORE
To restore your database from a backup file:
1. Select BACKSTAGE VIE...
Each invoice or project receives a unique number and it cannot be
changed or passed to another invoice.
Therefore, custom numbers for invoices or projects may be increased
only. You can skip some numbers by increasing the Next Global Invoice
Code or Nex...
To reinstall TO3000, your current copy of the program should be
uninstalled first. Then you will be able to install the product once
again.
UNINSTALLATION
1. Run UNINS000.EXE from the TO3000 installation folder (Picture 1).
2. Proceed through all st...
TO3000 3D is a new version of the product, which uses a different
database engine. This means it will not affect your previous
installation in any way, provided you do not try to install it into
the same folder as the previous version. You still can have ...
The "WITH PROJECTS" workflow mode is only available in TO3000
PROFESSIONAL and TO3000 ADVANCED. You can find all differences between
TO3000 editions at the following webpage:
https://www.translator3000.com [https://www.translator3000.com]
You can upgrad...
If you have already installed TO3000 andor restored your database, you
can just download the latest TO3000 build from your personal profile
at clients.translation3000.com [http://clients.translation3000.com/]
and install it over the existing copy of the p...
You can find all differences between TO3000 editions at
https://www.translator3000.com [https://www.translator3000.com]
This kind of problem usually occurs if you order an upgrade using an
email address or registration name different from the one in your
original purchase. Please send us a letter to support@projetex.com or
support@to3000.com (depending on the product you u...
Yes, most of our recent products come with full Unicode support. You
can enter information in any language and produce invoices in Japanese
without any problems. You can just create a new invoice template for
this purpose or just translate a default one i...
Q: I have a client for whom I do short jobs; to avoid frequent
invoicing and small bank transfers, he simply pays me a sum in
advance. As I do jobs, I credit the advance fee till it is gone and
then he sends me more money.
Can I account for such an arra...
All information about template customization is available in our
Projetex
[http://projetex.com/download/documentation/RTFTemplatesGuide.pdf] and
TO3000
[http://to3000.com/Documentation/TO3000V10RTFTemplatesGuide.pdf]
template guides.
You can also use th...
This kind of error occurs if you have created a custom field with a
name which conflicts with a name of your Global Variable. Please
change either your custom field name or the variable name at:
For TO3000_: BACKSTAGE VIEW_ > ADVANCED SETTINGS >
TEMPLAT...
Please try reinstalling TO3000 while your antivirus and firewall
software is turned off. You can find the reinstallation manual in this
article
[http://aithelp.com/index.php?/Knowledgebase/Article/View/677/0/how-to-reinstall-to3000].
Q: I see that Translation Office 3000 has the project code in 4
digits.
That means the maximum project code is 9999.
What will happen when we reach project code 9999?
A: Translation Office 3000 supports project codes with more that 4
digits.
After yo...
Plese do the following:
1. Specify a variable for your custom field (Picture 1) at:
a) FOR PROJETEX: PROJETEX SERVER ADMINISTRATOR > CORPORATE SETTINGS >
FIELDS > [SELECT A FIELD] > EDIT
b) FOR TO3000: BACKSTAGE VIEW > ADVANCED SETTINGS > FIELDS > [...
TO3000
Please rename your current BUSINESS folder using any other name (for
example Business-2013). Then, create a new BUSINESS folder at the same
location. Now all your documents will be placed into the new clean
BUSINESS folder.
PROJETEX
Please re...
Most likely, this situation is caused by incompatibility with another
application running on your computer.
For instance, some applications which monitor system activity such as
Filemon, Procmon etc. may not be compatible with our software
protection sy...
1. Launch TO3000 in administrator mode. For this, please right-click
the shortcut and select "Run as administrator". Then try to create a
job and check whether CATCount notes were updated correctly.
2. If the problem persists, please go to "Advanced setti...
If you have an iMac, MacMini, MacBook Pro or other Apple hardware and
run Windows via BootCamp, you may face some difficulties with specific
characters (those that require AltGr).
We recommend using a PC keyboard with your Apple computer.
Please also ...
Totals are being displayed automatically for "Job Total (EUR)" columns
in the Client Jobs window.
Please click the asterisk in the top-left corner of the table and
enable "Job Total (EUR)". Now you should see the totals for client
jobs in the status lin...
Q: I get an error when exporting my report to MS Excel. The operation
works fine in RTF.
Here is the error message:
Error while opening Excel
Class not registered ClassID:
00024500-0000-0000-c000-00000000046
A: Please repair your Office installation a...
A single job can not be associated with multiple invoices.
However, you can create multiple jobs in a single project.
Name these jobs in a way that makes it clear they are parts of a
single "actual job" and indicate their cost as a corresponding
fract...
To change your TO3000 registration name, please do the following:
1. Contact our support at https://aithelp.com/Tickets/Submit
[https://aithelp.com/Tickets/Submit] and give both your current
registration name and your desired new name. It is recommended...
The password to unlock archives with the trial version of our software
is displayed on the download page linked in our reply to a download
request.
The password is 'AIT' (no quotes, all caps).
Q: I received payment for an invoice 2 days ago, but did not see the
payment until today. When I mark the invoice as Paid, it automatically
sets today's date as the payment date. Can I change the payment date
to the date the payment was actually received?...
Certain fields in Invoices, Paymets, etc. are often left empty, but
are useful to display if they are not.
To make a template check if a field has a value before displaying it,
you can use the following expressions (replace FIELD_VAR_NAME with the
varia...
To find the total number of words translated over a certain period,
please do the following:
1. Go to the Client Jobs/Corporte Jobs/Freelance Jobs window.
2. Using the Local Custom Filter, display only the entries that you
want to sum. For example, to...
You can add new services to the TO3000 database by doing the
following:
1. In the Backstage View, go to "Business Settings>>Services".
2. Click New, then select the Group of services you want to add a new
service to (it is recommended to add language ...
This kind of problem usually occurs if you order an upgrade using an
email address or registration name that are different from the ones
used for the original purchase.
Please create a ticket in https://aithelp.com/Tickets/Submit
[https://aithelp.com/Ti...
Please check your system's date format in the bottom-right corner of
your screen.
If the date includes "written out" names of days and/or months (e.g.
Monday, January 1, 2017), please change your system locale settings,
so that the date contains numbers...
Yes. TO3000 3D uses a different database engine, (MS SQL rather than
Firebird), so they will not conflict in any way when installed on the
same machine, even after the Trial Period is over.
Perhaps you are still trying to use the license key for the previous
version of the program (e.g. trying to enter the license key for
TO3000 11 into TO3000 3D).
Upgrades to new versions of the program are available here:
http://to3000.com/order/upgrades...
First, please make sure that the totals are enabled by rigoing to
"User settings >> Appearance" and enabling "Calculate totals in
footer".
Then, click the asterisk symbol in the uppper-left corner of the table
and check "Invoice Total (EUR)" The parenth...
Translation Office 3000 is designed to be used by a single freelancer,
and does not support such functions.
However, we also offer Projetex - a Translation Agency management
program, that does include a freelancer database.
You can download a free 30-...
You can call up the help file by pressing F1 while the program's
window is active.
You can also open the Backstage View (the button near the top-left
corner of the window, displaying the program's icon by default) and
click the "Help" button.
Open the template file for editing (Templates can be edited in
"Business/Corporate Settings >> Templates" and enclose the name of
each variable that displays the time with the date() function.
Like this: VAR_NAME => date(VAR_NAME)
Save the template.
...
The "Demo Database" option is best if you want to get a feel for how
the program works. Recommended for use during the trial period.
The "Empty Database" option is best if you are starting from scratch.
If you aleady have the Demo database installed, yo...
You can not purchase an upgrade from the Free edition license. You
will need to purchase a full new license.
New licences for TO3000 can be purchased here:
http://to3000.com/order/new-license
[http://to3000.com/order/new-license]
Please go to "Business Settings >> Templates" and make sure that all
templates are located in the proper folders.
The correct folder strucure for TO3000 is as follows:
You can change the output format in the "file type" drop-down list
when the "Save As" dialog appears.
AnyCount and TO3000 come in a number of "Editions". Only the highest
editions ("Advanced" for TO3000 and "Enterprise" for AnyCount) have
maximum functionality, and the help files describe the functionality
of the highest editions.
You can upgrade your e...
The names of "Base Currency" variables have changed in version 3D of
the program.
Please edit the template file and change any variable name like
"TOTAL_B" into "TOTAL_BASE".
Templates can be edited in "Business/Corporate Settings >> Templates"
You can double-click any block in the calendar to open the Edit window
for the corresponding project or Job.
In TO3000 and Projetex, individual jobs are tied to projects, rather
than to clients, and are created in the Project's window, rather than
in the client's window.
If you are in the Client window, right click the required project and
select "Open Project...
The trial version of TO3000 3D has all the functionality of the
Advanced edition.
The only limitation of the Trial version is that the number of Clients
and Projects in the Trial version is limited to 50 each.
Projetex and TO3000 are not directly intergrated with any third-party
software, but they do include two utilities which can make use of data
from outside the system.
1. The built-in CatCount utility can import analysis logs from CAT
software like Trados...
Currently, new discounts/markups and taxes can only be entered into
the database as percentages, but there is a workaround.
You can use the Adjustment interface to add discounts, markups or
taxes as exact values to your invoices. Just enter the volume o...
The best course of action would be to create a new record for that
client, with the new currency. Any ongoing jobs for that client can be
cancelled and re-entered on the new record with their totals
recalculated accordingly.
The best way to do this is a...
Nothing is wrong. You are simply trying to upgrade to TO3000 3D
without owning a TO3000 3D license. Upgrading between major versions
requires additional payment.
You can order your upgrade here:
https://www.to3000.com/order/upgrades-from-previous-versio...
No. Jobs and other database records are rigidly bound to specific
clients or projects upon creation. The only way to "move" a job,
invoice or project to a different client is to delete the original and
re-create it on the other client.
No, it is not possible to have two "threads" of global codes in this
manner.
Please go into "User settings >> Appearance" and check the "Save
Workspace state on Logout" option.
This will save the open windows on logout and reopen them on next
login.
Checking "Remember last open tab in Clients, Projects" will also save
the curr...
The settings in "Business Settings >> Folders" are not retroactive,
meaning that they only apply to newly-created folders.
This includes the folders of newly-created database entries (clients,
Projects, etc.), and also folders that were deleted, while t...
Please do the following:
1) Uninstall TO3000.
2) Manually delete the folders:
%HOMEPATH%AppDataLocalAIT
C:Program Files (x86)Microsoft SQL Server Compact Edition
3) Re-install TO3000, running the installer in Administrator mode.
Please click the area of the window just beyond the vertical scroll
bar.
TO3000 3D and Projetex 3D include a built-in Mail Sender module, that
will allow you to send e-mails to your clients or experts directly
from within the program.
Connect it to your e-mail account in "User Settings >> Email" and you
are good to go.
Yes. TO3000 3D includes a seperate table for prospective clients
(called Prospects). There, you can record their contact information,
track your marketing efforts and create quotes.
Once you reach an agreement, you can transfer the Prospect to the
Clien...
This is likely due to a registry error, maybe from a failed update.
Please download the latest installer from your profile at
https://clients.translation3000.com
[https://clients.translation3000.com], then uninstall and re-install
the program.
You dat...
Creating custom widgets is not supported at this time.
Yes. The document templates are just regular RTF files with special
variables. You can freely edit the formatting and graphical elements
there.
If you are using an older version of the program, it is possible that
the update has rendrered your system not fully compatible with TO3000.
Please consider upgrading to version 3D.
You can order the upgrade on the following site:
https://www.to3000.c...
Currently, we do not provide software for smartphone users.
Currently, the only way to "merge" two such databases is to choose the
larger one, and manually copy the data from the other.
Merging databases automatically is currently unfeasable, due to the
number of possible duplications and ambiguities.
There is no way to incorporate such outside documents in to the
database directly, but you can add their ID codes to your invoices in
the Client PO field of the "new/edit Client Job" window.
These codes can then be displayed in the Jobs table, and added...
AIT offers custom report creation for an additional fee. Please order
your custom reports here
https://www.to3000.com/order/advanced-services
[https://www.to3000.com/order/advanced-services] then contact us and
give us your exact specifications for the ne...
No. ExactSpent is not bundled with TO3000 and must be purchased
separately to make use of the integration feature.
This is most likely due to an incorrect system locale. Please click
Start > Control Panel > Region and Language Settings > Administrative
tab > 'Change system locale', choose the required language from the
drop-down list, click the OK button and then rest...
No. If TO3000 is not active when you pause, stop or complete a job in
ExactSpent, the data about the job will be saved in a small file and
uploaded to TO3000 during its next launch.
Please note that this only applies to jobs that were originally
transfe...
Most operations in the "Database settings" section require the TO3000
database to be disconnected from the program for their duration.
It is disconnected after you click the button for the specific
operation and re-connected when the dialog window is cl...
The [CLONED RECORD] message exists to ensure that no one could mistake
the copied record for the original (such mistakes could lead to a lot
of confusion as data about one job is accidentally placed into the
record of the other), and currently can not be ...
No. A standalone AnyCount is a fully separate program and can not
interact with TO3000 and Projetex in such a way. However, TO3000 and
Projetex include a built-in AnyCount module, that provides all of the
primary functionality of the standalone program, s...
Projetex and TO3000 are "sister programs" and share a lot of source
code. what you see is one of those shared elements. This is normal,
and does not interfere with the program's functioning in any way.
All our software is available for purchase via PayPal or ShareIt on
the site of the program in question.
The main site for TO3000 is https://www.translator3000.com
[https://www.translator3000.com]
If, for some reason, you can not use these payment met...
No, Jobs can not have negative amounts, volumes or prices. If you need
to "remove" a job from the balance, please invoice it and create a
credit note for the invoice.
No. dtLink - type variables are only used in RTF templates to create
tables.
They need to be acompanied by special "Data scan" commands that do not
work in E-mail templates.
No. Document templates can only be stored as RTF, but the generated
documents themselves can also be saved as DOC, DOCX, and PDF in the
"Save AS" dialog.
This function is found in the main Quotes table.
Just select the required quote, and click the "Create Project Based on
Quote" in the "hamburger icon" drop-down menu.
No. TO3000 is not tied to a specific machine. You can simply back up
the database, install the program on another machine and restore the
database from the backup.
No. Our TO3000 licenses are not tied to specific machines. You only
need to purchase a single license upgrade to be able to update the
program on all your machines.
Since TO3000 itself does not feature password-protected access to the
program, there are currently 2 ways to do this:
1. Upgrade from TO3000 to Projetex, which features password-protected
user accounts.
You can purchase the upgrade here:
https://www.t...
Income and Expence reports are only available in TO3000 3D Advanced
You can go to "User Settings > Appearance" and select the "No skin"
option, so the program uses the default skin.
Also, if you have a habit of closing the program with a lot of open
sub-windows in it, you might want to disable the "Save Workspace state
...
In TO3000 and Projetex, many variables store a complete date and time.
The output of these variables can be customised with special
functions.
The syntax is as follows: function(VARIABLE), e.g. date(ASSIGNED)
The functions and their effect on the outp...
No. Our Database Converter programs can only convert databases "one
way", from an older version of a program to a newer one.
Yes, please go to "Advanced Settings >> General" and disable the
option "Enable ExactSpent feedback"
This way, you will be able to send data about clients and jobs to
ExactSpent into TO3000, but without receiving data from ExactSpent in
return, which is...
The only way to restore a deleted invoice without changing its number
is to restore a previous backup of the database (unless the invoice in
question is the most recent one, then it can just be re-entered).
Please keep in mind that restoring a backup wi...
Currently, each client can only have one postal address.
No. The RTF templates for Prospects and Clients are stored in separate
folders.
No. Discounts and markups can only be applied to invoices as a whole.
The best way to emulate a discount or markup that is applied to only
one job in an invoice, is to add a corresponding Adjustment to the
invoice.
No, the Global date filter does not reset by itself. It must be
altered manually.
This can be done by Voiding the invoice rather than deleting it. Just
select the invoice in the "Client > Invoices" tab and click "Void"
A voided invoice remains in the database as an uneditable plaintext
entry (for reference purposes) and all jobs are ...
No, Voiding is irreversible. A voided invoice is only kept in the
database as an uneditable record, for reference purposes.
Problem: When saving an invoice (or another document) as a file, the
dropdown list in Save As dialogue only shows .rtf and .pdf options.
Neither .doc mor .docx are displayed.
Solution:
Translation Office 3000 and Projetex use some parts of the MS Wo...
The document templates for TO3000 3D are stored in
C:UsersPublicDocumentsAITTO3000, Version 3DTemplates
A template for a specific kind of document must be placed in the
correct subfolder for the program to see and use it correctly.
The best way to nav...
No, all data is stored locally by default. The only way to store the
database files in the cloud is to explicitly move the database files
into the folder of some cloud service (DropBox, OneDrive, etc.) via
the "Transfer Database Files" function.
Status colors can be adjusted in "User Settings >> Colors: Status".
The main difference between those varieties of the sales chart is
where they take their data from. For example, if there is a job that
is not invoiced, or an invoice that is not covered by a payment, it
will be reflected in some of the sales charts, but n...
To add a custom Job variable to an Invoice template, you can add the
expression DTLINKJOBS: to the variable name, like this: VAR_NAME =>
dtlinkjobs:VAR_NAME
Please note that this only works within the Table Scan portion of the
template (i.e. between the...
If you accidentally sent an incorrectly composed invoice to your
client and want to inform them of its cancellation, you can do the
following:
1) edit the standard invoice template into a "cancellation" template,
2) send the generated document to the ...
Please try doing the following:
1. Rename your main Database folder (add a 0 the end of the name, for
example).
2. Run the installer again and create a Demo databse.
3. Use the "Set Database Folder" function to point the program to your
actual database ...
No. The location of the database is deternimed in "Database Settings
>> Transfer database files", while the location of the Business folder
is set in "Advanced Settings >> Folders >> General"
No. Our installers never touch the existing database and the contents
of the Business folder.
Please use the installer once more AFTER restoring the database.
That will automatically update the database to the latest version.
The full wordcount is stored in the "CatCount notes" tab, as part of
the plain-text summary of the operation.
No, the current version of the program does not have such
functionality
The best places for that are the "Instructions" and "Work notes" tabs
of the Edit Job window.
There is currently no such option in TO3000 3D.
The easiest way to do this is to create a new template, either for
quotes or invoices, that will create order confirmations.
One option is to take an existing quote or invoice template and edit
it into an Order Confirmation template.
Templates can be ed...
No, the file system is separate from the database, and its contents
must be transferred between servers separately from the database
files.
The current version of the program does not have such a function.
The "Text" type denotes a mutli-line text field. Due to the large
amount of data that can be entered into such a field (up to 2GB),
custom fields fo this type are not displayed in the tables.
Please use the "String" type if you want to display text data...
This error appears only after the expiry of the 30-day trial mode, and
if the current system date is altered from its proper value.
Please make sure that the system date is correct.
Projetex 3D and TO3000 3D were built in Embarcadero (Delphi).
Projetex 3D and TO3000 3D use the MS SQL engine.
The default deadline for a project is 18:00 of the creation date.
The default deadline for Client Jobs is the deadline of their parent
Project.
Yes, uncompleted client jobs can be included in invoices.
Please note that jobs with special statuses (on hold, heads-up,
cancelled) can't be included.
You can make a backup of your database and send it to us with a
description of the problem.
We guarantee that the content of the database will not be disclosed
and that the database will not be tampered with in any way beyond
fixing the issue at hand.
The connection type to use depends on the settings of your e-mail
provider.
You can either inquire with the provider or test the connection types
and see which connects.
No, instances of ExactSpent and TO3000 do not have to be on the same
account to connect.
In the default workflow model, jobs are linked to Projects, not to
Clients.
The "New" button for jobs is found in the "Client jobs" tab of the
general "Projects" list.
Please do the following:
1) Click the Projects tab at the top of the screen and the "...
TO3000 3D is bundled with two database converters for such situations.
Please do the following:
1) Use the "old" database converter bundled with TO3000 3D (default
location C:Program Files (x86)AITTranslation Office 3000 Version
3DAdminDBConverter10) ...
Translation Office 3000 has 4 editions: Starter, Standard,
Professional and Advanced. The differences between them are as
follows:
This means that the E-mail service you are using saves its own Sent
mail automatically, and there is no need for our program to do that.
Please select "Do not save mail" in the "IMAP sent folder" drop-down
list.
Yes, the existing reports can be edited in the Server Administrator
utility (Corporate settigns >> Reports), but it is recommended to use
the "Load" function to load in and rename a copy of one of the
existing report templates, and then modify the copy ra...
If TO3000 does not detect your database files, despite them being of
the correct version, please do the following:
1) rename the folder "C:UsersPublicDocumentsAITTO3000, Version 3Ddb"
into "db0"
2) run the TO3000 3d installer again, and select the "Demo...
Please do the following:
1) In the settings, go to "Business settings >> Volume units".
2) Either edit an existing unit or create a new one. In the lower half
of the Edit window, select the "Words" button and enter how many words
the unit will be equal ...
This means that there was an error during transfer.
Please please copy the entire contents of the Converter's status field
and send them to Support at https://aithelp.com/Tickets/Submit
[https://aithelp.com/Tickets/Submit].
No. Variables requiring the "DTLINK" scan operation can only be used
in document templates.
Please make sure that the "Approved" checkbox is enabled in the "Edit
invoice" window.
Only approved invoices can be linked to payments.
Let's take an exmple of a 30% advance payment.
Such payments can be processed in the following way:
1. Create a single project and immediately invoice it, but add notes
about the payment being split into 30% advance and 70% final.
2. Once the advanc...
The latest versions of TO3000 3D and Projetex 3D both support the
FatturaPA system.
Please download the attached PDF file for more details.
Yes, the program is GDPR-compliant.
Yes. Disabling the "Invoice in the middle of the range can be deleted"
option in "Advanced Settings >> General" will only allow the most
recent invoice to be deleted.
All other invoices will only have the "Void" option available.
Yes. You can call it up by pressing F1 or clicking "Account >> Help".
Tha best way to do that is to restore a previous backup of the
database. Please make backups regularly.
Keep in mind that restoring a database will also revert any other
changes made since its creation.
Currently, TO3000 10, TO3000 11 and TO3000 3D are compatible with
Windows 10.
You are likely to run into various issues if you try to run any older
version of the program on Windows 10.
If you do, please consider upgrading to TO3000 3D.
You can down...
The project folder field will become active after you click OK and
actually create the new project. Before that, the project, and thus
the folder, does not actually exist yet.
After creating the project, just select it from the list, and the
folder fiel...
No, only the recent builds of the 3D version support FatturaPA.
Please download the attached PDF file for more details.
Please see the attached file for instructions on how to use the
FatturaPA invoicing functions.
Yes, you can edit invoices after creating them.
Perhaps you will need to edit the client jobs that are part of the
invoice.
In that case, first edit the invoice and remove the "Approved"
checkmark, if one is present.
If the invoice itself is already linke...
Deleting an invoice leaves a "hole" in the sequence of global codes,
something some users may want to avoid.
Voiding an invoice unlinks all jobs from it and turns in into an
uneditable, "archival" text entry, preserving the integrity of the
global code ...
No, you do not need to enter the ftp:// prefix. Just the main address
itself.
No, license codes to not need to be re-entered for builds within the
same version, as long as the program was not uninstalled before.
The 'Upgrade" function is only used when you purchase extra
workstations for your license (in Projetex), or to updgade ...
WordPad may have removed some crucial metadata that helps the program
process the template.
Please restore the version of the template from before the edit and
redo the edit in Microsoft Word.
Before creating invoices, you need to create Client jobs within the
project, or switch to "Without Projects" mode and create client jobs
directly.
Please call up the help file (Press F1 while in any table in TO3000 or
click "Help" in settings) and consul...
Folders for new clients, quotes, etc., only appear when they are
"called" by the program for the first time in any manner.
For example, after creating the new client, you could switch to the
"files" tab, or click the folder icon at the far right of the ...
There is no way to hide a custom field without deleting it. Deleting a
custom field will not affect any other fields.
This is only true for earlier versions of TO3000 and Projetex (before
version 3D), where credit notes were implemented as "negative
invoices".
Projetex 3D and TO3000 3D have a separate table for credit notes, and
credit notes no longer use invoice codes...
Please free up some space on your hard drive.
We recommend trying CCleaner (https://www.ccleaner.com/
[https://www.ccleaner.com/]) to delete temporary files. The basic
version is free.
After that, please try performing the operation again.
Not explicitly. The Prices in the general list do not belong to any
individual client. And the prices added to the individual lists are
not added to the general list.
However, you can use the "Copy from General" function in the
individual lists to quick...
Please contact support at https://aithelp.com/Tickets/Submit
[https://aithelp.com/Tickets/Submit] and explain your situation. State
what you intended to purchase and what was actually purchased.
Depending on the situation at hand, we will propose a solu...
When creating or editing custom fields you will see a box called
"Variable". That is where you can define the variable's "template
name".
After that, please edit the template in "Corporate/Business Settings
>> Templates" and add the new variable to it.
No, there is no need to uninstall the previous version. All versions
prior to 3D use the Firebird database engine (as opposed to MS SQL in
version 3D), so the two versions will not interfere with each other.
Currently, only Projetex has such functionality, via the Automation
Engine utility.
You can download a free trial version of Projetex here:
https://www.projetex.com/translation-project-management-software-free-download
[https://www.projetex.com/translat...
No, payment templates can not display data from jobs.
They can only display data from linked invoices.
You can see the default variables for Payments by calling up the help
file (F1 or by pressing "help" in the settings) and navigating to
"Templates >> P...
No, but it does have a built-in FTP client that can connect to
third-party servers.
Returning to a 0% discount/tax in the current build of the program
requires a workaround.
Please create a dummy 0% "discount" or "tax" in "Corporate Settings
(Business Settings in TO3000) >> Discounts/Markups" or "Taxes", then
replace any other discounts...
You can edit the job to remove the "Cancelled" status, create the
invoice (NOT with the "Create invoice" button, since that creates only
full invoices), and then re-apply the status.
No, the interface overhaul in version 3D is permanent.
This means it wasn't selected during installation. Please run the
installer again and make sure that you select all options in the
"Select components" screen.
No, work files are stored separately, in a special folder.
Work files are stored indefinitely.
When creating or editing custom fields you will see a box called
"Variable". That is where you define the variable's "template name".
After that, please edit the required template and add the variable's
template name in the desired location, in the same...
Custom drop-down lists do not use autosort, but do use autofill.
Documents like invoices, quotes, etc., are composed automatically
using templates.
A template is an RTF file which provides document layout (your company
address and requisites, formatting, tables, headers and footers,
company logo etc.) and placeholders ...
Credit notes and Refunds are only available to holders of the Advanced
license.
You can upgrade your license here:
https://www.to3000.com/order/upgrades-from-previous-versions
[https://www.to3000.com/order/upgrades-from-previous-versions]
The main program is likely still running in the background.
Please shut it down it and run the converter again.
You can do the following: Create an invoice, Void it, re-create it
again, and, if necessary, delete the voided invoice.
The Help file is bundled with the program. Please press F1 in any
table or "New/Edit" window, or click Help in the Settings.
If you do not have the program yet, but want to familiarize yourself
with it, please download the attached file.
Here are some tips to improve the productivity of Translation Office
3000:
1. USE THE FILTERS TO SHOW ONLY THOSE RECORDS YOU NEED TO WORK WITH.
For example, using the corresponding filter box, you can show only
outstanding invoices if you do not need to...
Please reboot your machine.
If the problem persists, please launch TO3000 in Admin mode
(right-click >> Properties >> Compatibility >> enable "Run program as
administrator")
Reports are special documents and provide specific useful information
about the records in your database.
See https://www.to3000.com/standard-reports
[https://www.to3000.com/standard-reports] for more information.
No, Projetex and TO3000 do not offer Google calendar integration.
No, only the profile, Prices, Contacts, and Marketing data can be
cloned when cloning a client.
First of all, please free up some space on your hard drive.
I recommend using CCleaner www.ccleaner.com [http://www.ccleaner.com/]
to remove unnecessary files. The basic version of the program is free.
After that, please go into "Advanced Settings >> Fol...
No, Our software is standalone and does not integrate with third-party
applications in this way.
The program can be used to manage all kinds of
translation/interpretation related jobs.
You may experience issues with your existing AnyCount 2021 OCR+
application with the following symptoms:
The application requests your email and password. When you put them
in, the message appears:
Registration not successful.
Error connecting with...
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