Knowledgebase : Translation Office 3000

Question: Is there any chance we can try it before we purchase the full software pack? Answer: You can download free 30-day trials for all our main programs on the following sites: AnyCount - https://www.anycount.com/try-free [https://www.anycount.co...
Question: If I buy the software, will I be able to install the program on more than one computer? Answer: Yes, you will be able to install the program on more than one computer. The License agreement allows usage of the program on multiple PCs by the ...
Similar problems usually occur if the program is blocked by antivirus and/or firewall software. We suggest you add TO3000 to a whitelist/trustlist of your antivirus and firewall software. Then try to launch TO3000 once again using administrator mode. ...
It is possible that your program has been previously launched on a computer with two displays. If this is the case then the main window is located beyond your current display. In that case, please, connect the second display to your PC again, and the mai...
Unfortunately, in the current TO3000 version there is no possibility to filter projects without any client jobs. You can do it only manually, checking every single project's jobs list.
Run your Internet Explorer application, select Tools>Internet Options... from main menu, open the Advanced tab, Press the Restore Defaults button. Click Apply, then Ok, restart your PC. Run Translation Office 3000 one more time.
QUESTION:  _"Recently have downloaded a new version of TO3000 but I cannot activate it with my old serial number. What is wrong?"_ ANSWER: TO3000 3D is the new version of TO3000 which has many new features and improvements. Therefore, the upgrade to...
TO3000 3D fully supports virtual machines and Virtualization technology. As long as you have MS Windows installed on your virtual machine, there should be no problems with TO3000. However, it is highly recommended to install a trial version on your Azur...
There is no limitation on the number of TO3000 installations. We have only a limitation on the number of simultaneously running copies of the program. I.e. you can run only one copy of TO3000 at the same time. Thus, you can install TO3000 on any number of...
You can see the appropriate price to upgrade to a newer version or higher edition of TO3000 on the following webpage: http://to3000.com/order/upgrades-from-previous-versions [http://to3000.com/order/upgrades-from-previous-versions]
For this, you can use the following code in your custom queries: ------------------------------------------------- SELECT 'I-' || c.client_code || lpad(c8.cinv_numb, 4, '0') FROM clients c, cinvoices c8 WHERE c.client_id=c8.client_id -----...
QUESTION: _Encoding: when I type "Hirschstraße" in the Address field, that's what I get in the invoice: "Hirschstra" What should I do? I have MS Windows 8_ ANSWER: Please go: Control Panel>Region>Administrative and click the "Change System Locale" b...
To re-activate your copy of TO3000 with a new serial number, perform the following steps: 1. Uninstall your copy of TO3000. 2. Log in to your personal profile at clients.translation3000.com and download the latest build of your TO3000 version. 3. In...
QUESTION: _I created a client job in an ongoing project for this client. Now I want to delete this job but I can't becasue the "delete" button is inactive._ ANSWER: Client jobs can only be deleted from the "Client jobs" tab of specific project's win...
Please choose the required languages to be downloaded during the installation and run the program. Then go to User settings > Apperance in the Back stage View and select the required language from the "Interface Language" drop-down list.
The TO3000 workflow is quite easy: 1. Go to the "Client" window and click the "New Client" button. 2. Input the client name and choose the currency. 3. Add any required information about the client like client address, contact info, invoicing policy, pay...
Yes, to do that please go to: Advanced Settings>Codes and open the drop-down menu "Inoices for Clients" . Choose there the "Client-Specific" option instead of "Global" or vice versa.
1. Go to Advanced Settings > Fields in the Backstage View. 2. Select an area where you wish to add a custom field (in this examle, we are adding a new invoice field). Сlick the "Add new group of fields" button. Specify the name for this group and click ...
Just use the "Adjustments" tab in the invoice window. You can write something like "Extra Words Fee" or anything else in the "Description". This adjustment will rise the invoice total and will be displayed with descriptions in the invoice. Tags: quo...
Please use the "Discount" option to make a discount and "Markup" option to make a surcharge. By the way, you can always add/edit/delete any discounts or markups going: Settings>Business Settings>Discounts/Markups.
Your database needs to be updated for using with a new TO3000 version. To update your database from TO3000 v10 or 11 to TO3000 3D, please perform the steps from the article: https://aithelp.com/Knowledgebase/Article/View/754/124/upgrade-from-translation...
If you are installing TO3000 3D on a new PC, ensure that Business folder used by previous version TO3000 is copied to its new location. By default Business folder is located in the root of the C: or D: drive. Then please specify a location of this folder ...
You can add negative adjustments to your invoices as well as positive ones. To deduct an amount, please perform the following steps: 1. Create your invoice. 2. Switch to Adjustments tab. 3. Add any negative value (for example '-1000'). 4. Now your...
The easiest way to do this is to use the Local search function: 1. Switch to the Client Jobs from the Ribbon. 2. Enter the name or part of the name into the Find Panel. If the Find panel is not visible, right-click the table and select "Grid Settings ...
Please make sure that you do not have any filters enabled (for example Local Custom Filter or Global Date Filter).
To add a currency, please perform the following steps: 1. Run TO3000. 2. Go to Settings > Business > Currencies. 3. Click the New button. 4. Specify all details about the currency. 5. Click OK.
You can create two databases for your two accounts and manage them separately using the following steps: 1. Install TO3000 using the "INSTALL AN EMPTY DATABASE" option when prompted. This will be your DATABASE 1. 2. Move your database from _"C:USERSPU...
"WITH PROJECTS" WORKFLOW MODE Client jobs can be created from PROJECT > CLIENT JOBS section. Client jobs cannot be created from CLIENT > CLIENT JOBS section and from RIBBON > CLIENT JOBS section. These sections are not linked with any particular proje...
BASIC WORKFLOW STEPS FROM CREATING A CLIENT TO TRACKING A PAYMENT 1. Go to the CLIENT window and click the NEW CLIENT button. 2. Input a client name and choose a currency. 3. Add any required information about the client like client address, contact inf...
You can set your default invoice filenames to include either CLIENT SPECIFIC CODES or GLOBAL INVOICE CODES. You can switch between these options at BACKSTAGE VIEW > ADVANCED SETTINGS > CODES.
THE PROBLEM SOLUTION This problem is most likely related to access rights provided to the DATABASE CONVERTER by your operating system. Please try to launch the DATABASE CONVERTER in administrator mode. For this, right-click on the shortcut (or on a fi...
BACKUP To make a backup of your database: 1. Select BACKSTAGE VIEW > DATABASE SETTINGS. 2. Click the BACKUP and SELECT buttons and specify a path for a backup file. RESTORE To restore your database from a backup file: 1. Select BACKSTAGE VIEW ...
Question: Can I reset or decrease invoice numbers which are automatically assigned to new invoices? Answer: Each invoice or project receives its unique number and it cannot be changed or passed to another invoice. Therefore custom numbers for invoices...
To reinstall TO3000, your current copy of the program should be uninstalled first. Then you will be able to install the product once again. UNINSTALLATION 1. Run UNINS000.EXE from TO3000 installation folder (Picture 1). 2. Proceed through all steps...
Question: If I have no contacts for a client, Translation Office crashes every time I press 'Clone' button on 'Contacts' tab. Answer: Sorry for this inconvenience. The situation will be fixed in future releases. Please note that 'Clone' button on the ...
PROJETEX and TO3000 can import analyze log files from TRADOS (up to TRADOS 2007), MEMOQ and LOGOPORT via the built-in CATCOUNT software.
TO3000 3D is a new version of the product, which uses a different database engine. This means it will not affect your previous installation in any way, provided you do not try to install it into the same folder as the previous version. You still can have ...
To change your current interface language, please open the Backstage View and go to USER SETTINGS > APPEARANCE. Choose the required language from the "Interface Language" drop-down list. TO3000 should be restarted to confirm changes. In case you do not ...
"WITH PROJECTS" workflow mode is only available in TO3000 PROFESSIONAL and TO3000 ADVANCED. You can find all differences between TO3000 editions at the following webpage: http://to3000.com/order/new-license [http://to3000.com/order/new-license] We sugges...
In case you have already installed TO3000 andor restored your database, you can just download the latest TO3000 build from your personal profile at clients.translation3000.com [http://clients.translation3000.com/] and install it over the existing copy of ...
You can find all differences between TO3000 editions at http://to3000.com/order/new-license [http://to3000.com/order/new-license]
This kind of problem usually occurs in case you have ordered the upgrade using another email address or another registration name. Please send us a letter to support@projetex.com or support@to3000.com (depending on the product you use) and send all inform...
Yes, most of our recent products come with full Unicode support. Thus, you can enter information in any language and produce invoices in Japanese without any problems. You can just create a new invoice template for this purpose or just translate a default...
Q: I have a client for whom I do short jobs; to avoid frequent invoicing and small bank transfers, he simply pays me a sum in advance. As I do jobs, I credit the advance fee till it is gone and then he sends me more money. Can I account for such an arra...
All information about templates customization is available in our Projetex [http://projetex.com/download/documentation/RTFTemplatesGuide.pdf] and TO3000 [http://to3000.com/Documentation/TO3000V10RTFTemplatesGuide.pdf] template guides. You can also use t...
This kind of error occurs in case you have created a custom field with the name which conflicts with a name of your Global Variable. Please change your custom field name or a variable name at: For TO3000_: BACKSTAGE VIEW_ > ADVANCED SETTINGS > TEMPLATE ...
Please try to reinstall TO3000 while your antivirus and firewall software is turned off. You can find a reinstallation manual in this article [http://aithelp.com/index.php?/Knowledgebase/Article/View/677/0/how-to-reinstall-to3000].
Q: I see that Translation Office 3000 has project code in 4 digit. That means maximum of project code is 9999. What will happen when we reach project code 9999? A: Translation Office 3000 supports project codes with more that 4 digits. After you crea...
For this, perform the following steps: 1. Specify a variable for your custom field (Picture 1) at: a) FOR PROJETEX: PROJETEX SERVER ADMINISTRATOR > CORPORATE SETTINGS > FIELDS > [SELECT A FIELD] > EDIT b) FOR TO3000: BACKSTAGE VIEW > ADVANCED SETTIN...
TO3000 Please rename your current BUSINESS folder using any other name (for example Business-2013). Then create a new BUSINESS folder at the same location. Now all your documents will be placed in a new clean BUSINESS folder. PROJETEX Please rename ...
Most likely this situation is caused by incompatibility with another application running on your computer. For instance, some applications which monitor system activity such as Filemon, Procmon etc. may not be compatible with our software protection sys...
_Q. When I make another wordcount with CATCOUNT, the information in CATCOUNT NOTES is not refreshed. How can I solve this?_ A. Please run PROJETEX (or TO3000) in the administrator mode. For this, make a right-click on the shortcut and select RUN AS ADMI...
If you have an iMac, MacMini, MacBook Pro or other Apple hardware and run Windows via BootCamp, you may face some difficulties with specific caracters (those which require AltGr to be pressed). We recommend using a PC keyboard with your Apple computer. ...
Q: I am really missing is the "Calculate totals" button at the bottom of the Client Jobs window. Has this been eliminated? A: Totals are being displayed automatically for "Job Total (EUR)" columns in Client Jobs window. Please click the asterisk in th...
Q: I get an error when exporting my report to MS Excel. The operation works fine in RTF. Here is the error message: Error while opening Excel Class not registered ClassID: 00024500-0000-0000-c000-00000000046 A: Please repair your Office installation a...
A single job can not be associated with multiple invoices. However, you create multiple jobs in a single project. Name these jobs in a way that makes it clear they are parts of a single "actual job" and indicate their cost as a corresponding fraction ...
To change your TO3000 registration name, do the following: 1. Contact our support and give both your current registration name and your desired new name. It is recommended to use Latin characters only in your registration name. 2. Once your registrati...
The password to unlock archives with the trial version of our software is displayed on the download page linked to in our reply to a download request. The password is 'AIT' (no quotes, all caps).
Q: I received payment for an invoice 2 days ago, but did not see the payment until today. When I mark the invoice as Paid, it automatically sets today's date as the payment date. Can I change the payment date to the date the payment was actually received?...
Certain fields in Invoices, Paymets, etc. are often left empty but are useful to display if they are not. To make a template check if a field has a value before displaying it, use the following expressions: 1. For fields with numerical values: If (F...
To find out the total number of words translated over a certain period, please do the following: 1. Go to the Client Jobs/Corporte Jobs/Freelance Jobs window. 2. Using the Local Custom Filter, display only the entries that you wish to sum. For example...
You can add new services to the TO3000 database by doing the following: 1. In the Backstage View, go to Business Settings>>Services. 2. Click New, then select the Group of services you want to add a new service to (it is recommended to add language pa...
This kind of problem usually occurs in case you have ordered the upgrade using an email address or registration name, different from the ones used in the original purchase. Please create a ticket in https://aithelp.com/Tickets/Submit [https://aithelp.co...
Please check your system's date format in the bottom-right corner of your screen. If the date includes "written out" names of days and/or months (e.g. Monday, January 1, 2017), change your system locale settings, so that the date contains numbers only (...
Yes. TO3000 3D uses a different Database engine, compared to previous versions, so they will not conflict in any way when installed on the same machine.
Perhaps you are still trying to use the license key for the previous version of the program (e.g. trying to enter the license key for TO3000 11 into TO3000 3D). Upgrades to new versions of the program are available here: http://to3000.com/order/upgrades...
First, navigate to the Clients>>Invoices table and make sure that the Footer is enabled by right-clicking and navigating to "Grid Settings >> Show Footer" Then, click the asterisk symbol in the uppper-left corner of the table and check "Invoice Total (E...
Translation Office 3000 is designed to be used by a single freelancer, and does not support such functions. However, we also offer Projetex - a Translation Agency management software that does include a freelancer database. You can download a free 30-...
You can call up the help file by pressing F1 while the program's window is active. You can also open the Backstage View and click the "Help" button.
Open the template file for editing and enclose the name of each variable that displays the time with the date() function. Like this: VAR_NAME => date(VAR_NAME) Then the variable will display only the date.
The "Demo Database" option is best if you want to get a feel for how the program works. Recommended for use during the trial period. The "Empty Database" option is best if you are starting from scratch. If you aleady have the Demo database installed, yo...
You can not purchase an upgrade from the Free edition license. You will need to purchase a full license. New licences for TO3000 can be purchased here: http://to3000.com/order/new-license
Please go to "Business Settings >> Templates" and make sure that all templates are located in the proper folders. The correct folder strucure for TO3000 is show below:
You can change the output format in the "file type" drop-down list when the "Save As" dialog appears.
AnyCount and TO3000 come in a number of "Editions". Only the highest editions ("Advanced" for TO3000 and "Enterprise" for AnyCount) have maximum functionality. You can upgrade your edition to increase the program's functionality on the following pages: ...
The names of "Base Currency" variables have changed in version 3D of the program. Just edit the template file and change any variable name like "TOTAL_B" into "TOTAL_BASE".
You can double-click any calendar block to open the Edit window for the corresponding project or Job.
In TO3000 and Projetex, individual jobs are tied to projects, rather than to clients, and thus are created in the Project's window, rather than in the client's window. If you are in the Client window, right click the required project and select "Open Pr...
The trial version of TO3000 3D has all the functionality of the Advanced edition. However, unlike the Advanced edition, the number of Clients and Projects in the Trial version is limited to 50.
Projetex and TO3000 are not really intergrated with any third-party software, but they do include two utilities which can make use of data from outside the system. 1. The built-in CatCount utility can import analysis logs from CAT software like Trados, ...
Currently, new discounts/markup and taxes can only be entered into the database as percentages, but there is a workaround. You can use the Adjustment interface to add discounts, markups or taxes as exact values to your invoices. Just enter the volume of...
The best course of action would be to create a new record for that client, with the new currency. Any ongoing jobs for that client can be cancelled and re-entered on the new record with their totals recalculated accordingly. Simply changing the currency...
Nothing is wrong. You are simply trying to upgrade to TO3000 3D without owning a TO3000 3D license. Upgrading between major versions requires additional payment. You can order your upgrade here: https://www.to3000.com/order/upgrades-from-previous-versio...
No. Jobs and other database records are rigidly bound to specific clients or projects upon creation. The only way to "move" a job or invoice to a different client is to delete the original and re-create it on the other client.
No. Currently, it is not possible to have two "threads" of global coding in this manner.
Go into "User settings >> Appearance" and check the "Save Workspace state on Logout" box. This will save the open windows on logout and reopen them on next login. Checking "Remember last open tab in Clients, Projects" will also save the currently open...
The settings in "Business Settings >> Folders" are not retroactive, meaning that they only apply to newly-created folders. This includes the folders of newly-created database entries (clients, Projects, etc.), and also folders that were deleted, while t...
Please do the following: 1) Uninstall TO3000. 2) Manually delete the folder C:UsersAppDataLocalAIT 3) Re-install TO3000, running the installer in Administrator mode.
Click the area of the window just beyond the vertical scroll bar.
TO3000 3D and Projetex 3D include a built-in Mail sender module, that will allow you to send e-mails to your clients or experts directly from within the program. Just connect it to your e-mail account in "User Settings >> Email" and you are good to go.
Yes. TO3000 3D includes a seperate table for prospective clients (called Prospects). There, you can record their contact information, track your marketing efforts and create quotes. Once you reach an agreement, you can transfer the Prospect to the Clien...
This is likely due to a registry error, maybe from a failed update. Please download the latest installer from your profile at https://clients.translation3000.com [https://clients.translation3000.com] then uninstall and re-install the program. You data...
Creating custom widgets is not supported at this time.
Yes. The document templates are just RTF files with special variables, so you can freely edit the formatting and graphical elements there.
If you are using an older version of the program, it is possible that the upgrade has rendrered your system not fully compatible with the program. Please consider upgrading to version 3D. You can order the upgrade on the following site: https://www.to...
Currently, we to not proide software for smartphone users.
Currently, the only way to "merge" two such databases is to choose the larger one, and manually copy the data from the other. Merging databases automatically is currently unfeasable due to the number of possible duplications and ambiguities.
There is no way to incorporate such outside documents in to the database directly, but you can add their ID codes to your invoices in the Client PO field of the "new/edit Client Job" window. These codes can then be displayed in the Jobs table, and added...
AIT offers custom report creation for an additional fee. Please order your custom reports here https://www.projetex.com/order-translation-project-management-tool/services, [https://www.projetex.com/order-translation-project-management-tool/services,] then...
No. ExactSpent is not bundled with TO3000 and must be purchased separately to make use of the integration feature.
This is most likely due to an incorrect system locale. Please click Start > Control Panel > Region and Language Settings > Administrative tab > 'Change system locale', choose the required language from the drop-down list, click the OK button and then rest...
No. If TO3000 is not active when you pause, stop or complete a job in ExactSpent, the data about the job will be saved in a small file and uploaded to TO3000 during its next launch. Note that this only applies to jobs that were originally transferred fr...
Most operation in the "Database settings" section require the TO3000 database to be disconnected from the program for their duration. THey are disconnected after you click the butoon for the specific operation and re-connected when the dialog window is ...
The [CLONED RECORD] message exsts to ensure that no one could mistake the copied record for the original (such mistakes could lead to a lot of confusion as data about one jobs is accidentally place into the record of the other), and currently, can not be ...
No. A standalone AnyCount is a fully separete program and can not interact with TO3000 and Projetex in such a way. However, TO3000 and Projetex include a built-in AnyCount module, that provides all of the primary functionality of the standalone program, s...
Projetex and TO3000 are "sister programs" and share a lot source code. what you see is one of those chared elements. This is normal, and does not interfere with the program's functioning in any way.
All our software as available for purchase via PayPal or ShareIt on the site of the program in question. The main site for TO3000 is https://www.translator3000.com [https://www.translator3000.com] If for some reason you can not use these payment metho...
No, Jobs can not have negative amounts, volumes or prices. If you need to "remove" a job from the balance, invoice it and create a credit note for the invoice.
No. dtLink - type variables are only used in RTF templates to crate tables. They need to be acompanied by special Data scan commands that do not work in E-mail templates.
No. Document templates can only be stored as RTF, but the documents themselves can also be saved as DOC, DOCX, and PDF in the "Save AS" dialog.
The required option is found in the main Quotes table. Just select the required quote, and click the "Create Project Based on Quote" in the "more..." drop-down menu.
No. TO3000 is not tied to a specific machine. You can simply install it on another machine and restore the database from a backup.
No. Our TO3000 licenses are not tied to specific machines. You just need to purchase a single license upgrade, and you will be able to update the program on all your machines.
As TO3000 itself does not feature password-protected access to the program, there are currently 2 ways to do this: 1. Upgrade from To3000 to Projetex, which features password-protected user accounts. You can purchase the upgrade here: https://www.to30...
Income and Expence reports are only available in TO3000 3D Advanced
You can go to "User Settings > Appearance" and select the "No skin" option, so the program uses the same skin as Windows. Also, if you have a habit of closing the program with a lot of open sub-windows in it, you might want to disable the "Save Workspace ...
In TO3000 and Projetex, many variable store a complete date and time. The output of these variable can be customised with special functions. The syntax is as follows: function(VARIABLE), e.g. date(ASSIGNED) The functions and their effect on the output...
No. Our Database Converter programs can only convert databases "one way", from an older version of a program to a newer one.
Yes, just go to "Advanced Settings >> General" and disable the option "Enable ExactSpent feedback" This way, you will be able to send data about cliens and jobs to ExactSpent into To3000, but without receiving data from ExactSpent is return, which is us...
The only way to restore a deleted invoice without changing its number is the restore a previous backup of the database (unless the invoice in question is the most recent one, then it can just be re-entered).
Currently, each client can only have one postal address.
No. The RTF templates for Prospects and Clients are stored in separate folders.
No. Discounts and markups can only be applied to invoices as a whole. The best way to emulate a discount or markup that is applied to only one job in an invoice is to add a corresponding Adjustment to the invoice.
This can be done by Voiding the invoice rather than deleting it. Just select the invoice in the "Client > Invoices" tab and click "Void" A voided invoice remains in the database as an uneditable plaintext entry (for reference purposes) and all its jobs ...
No, Voiding is irreversible. A voided invoice is only kept in the database as an uneditable, plaintext record, for reference purposes.
Problem: When saving an invoice (or another document) as a file, the dropdown list in Save As dialogue only shows .rtf and .pdf options. Neither .doc mor .docx are displayed. Solution: Translation Office 3000 and Projetex use some parts of the MS Wo...
The document templates for TO3000 3D are stored in C:UsersPublicDocumentsAITTO3000, Version 3DTemplates A template for a specific kind of document must be place in the correct subfolder for the program to see and use it correctly. The best way to navi...
No, all data is stored locally by default. The only way to store the database files in the cloud is to explicitly move the database files into the folder of some cloud service (DropBox, OneDrive, etc.) via the "Transfer Database Files" function.
Status colors can be adjusted in "User Settings >> Colors: Status".
The main difference between those varieties of the sales chart is where they take their data from. So, if there is a job that is not invoiced, or an invoice that is not covered by a payment, it will appear in some for the reports, but not others.
To add a custom Job variable to an Invoice template, add the expression DTLINKJOBS: to the variable name, like this VAR_NAME => dtlinkjobs:VAR_NAME Please note that this only works with the Table Scan portion of the template.