Knowledgebase : Translation Office 3000

Similar problems usually occur in case the program was blocked by antivirus and/or firewall software. We suggest you to add TO3000 to a whitelist/trustlist of your antivirus and firewall software. Then try to launch TO3000 once again using the adminis...
Run your Internet Explorer application, select Tools>Internet Options... from main menu, open tab Advanced, Press button Restore Defaults. Click Apply, then Ok, restart your PC. Run Translation Office 3000 one more time.
QUESTION: _"Recently have downloaded a new version of TO3000 but I cannot activate it with my old serial number. What is wrong?"_ ANSWER: TO3000 v11 is the new version of TO3000 which has many new features and improvements. Therefore, the upgrade to...
TO3000 v11 fully supports virtual machines and Virtualization technology. As long as you have MS Windows installed on your virtual machine, there should be no problems with TO3000. However, it is highly recommended to install a trial version on your Azu...
You can see the appropriate price and upgrade to a newer version or higher edition of TO3000 at the following webpage: http://to3000.com/order/upgrades-from-previous-versions [http://to3000.com/order/upgrades-from-previous-versions]
For this, you can use the following code in your custom queries: ------------------------------------------------- SELECT 'I-' || c.client_code || lpad(c8.cinv_numb, 4, '0') FROM clients c, cinvoices c8 WHERE c.client_id=c8.client_id -----...
QUESTION: _Encoding: when I type "Hirschstra
To re-activate your copy of TO3000 with a new serial number, perform the following steps: 1. Uninstall your copy of TO3000. 2. Log in to your personal profile at clients.translation3000.com and download the latest build of your TO3000 version. 3. In...
QUESTION: _I created a client job in an ongoing project for this client. Now I want to delete this job but I can't becasue the "delete" button is inactive._ ANSWER: Please click the "Project" button to come inside of the project. Thereafter you wi...
Please choose the required languages to be downloaded during the installation and run the program. Then go: Settings>Language and choose the required language.
The TO3000 workflow is quite easy: 1. Go to the "Client" window and click the "New Client" button. 2. Input the client name and choose the currency. 3. Add any required information about the client like client address, contact info, invoicing policy, pay...
Yes, to do that please go: Settings>Advanced>Codes and open the drop-down menu "Inoices for Clients" . Choose there the "Client-Specific" option instead of "Global" or vice versa.
1. Go to Settings > Advanced > Custom Fields. 2. Select an area where you wish to add a custom field. –°lick the "Add new group of fields" button. Specify the name for this group and click OK. 3. Click the "Add new field" button. Specify the name, type...
Just use the "Adjustments" tab in the invoice window. You can write something like "Extra Words Fee" or anything else in the "Description". This adjustment will rise the invoice total and will be displayed with descriptions in the invoice. Tags: quo...
Please use the "Discount" option to make a discount and "Markup" option to make a surcharge. By the way, you can always add/edit/delete any discounts or markups going: Settings>Business Settings>Discounts/Markups.
Your database needs to be updated for using with a new TO3000 version. To update your database from TO3000 v10 to TO3000 v11, please perform the steps from the article: http://aithelp.com/index.php?/Knowledgebase/Article/View/594/0/i-receive-an-error-me...
If you are installing TO3000 v11 on a new PC, ensure that Business folder used by previous version TO3000 is copied to its new location. By default Business folder is located in the root of C: or D: drive. Then please specify a location of this folder at ...
You can add negative adjustments to your invoices as well as positive ones. To deduct an amount, please perform the following steps: 1. Create your invoice. 2. Switch to Adjustments tab. 3. Add any negative value (for example '-1000'). 4. Not your...
That is absolutely possible using the Local Custom Filter feature. To find a job using a job name: 1. Switch to the Client Jobs from the Navigation Panel. 2. Click the Add button at the Local Custom Filter section. 3. Add a condition: Job Name > Con...
Please make sure that you do not have any filters enabled (for example Local Custom Filter or Global Date Filter).
To add a currency, please perform the following steps: 1. Run TO3000. 2. Go to Settings > Business > Currencies. 3. Click the New button. 4. Specify all details about the currency. 5. Click OK.
You can create two databases for your two accounts and manage them separately using the following steps: 1. Install TO3000 using the "INSTALL AN EMPTY DATABASE" option when prompted. This will be your DATABASE 1. 2. Move your database from _"C:USERSPU...
"WITH PROJECTS" WORKFLOW MODE Client jobs can be created from PROJECT > CLIENT JOBS section. Client jobs cannot be created from CLIENT > CLIENT JOBS section and from NAVIGATION PANEL > CLIENT JOBS section. These sections are not linked with any partic...
BASIC WORKFLOW STEPS FROM CREATING A CLIENT TO TRACKING A PAYMENT 1. Go to the CLIENT window and click the NEW CLIENT button. 2. Input a client name and choose a currency. 3. Add any required information about the client like client address, contact inf...
You can set your default invoice filenames to include either CLIENT SPECIFIC CODES or GLOBAL INVOICE CODES. You can switch between these options at TO3000 > SETTINGS > ADVANCED > CODES.
THE PROBLEM SOLUTION This problem is most likely related to access rights provided to DATABASE CONVERTER by your operating system. Please try to launch DATABASE CONVERTER in the administrator mode. For this, please make a right-click on the shortcut (...
BACKUP To make a backup of your database: 1. Select SETTINGS > DATABASE. 2. Click the BACKUP and SELECT buttons and specify a path for a backup file. RESTORE To restore your database from a backup file: 1. Select SETTINGS > DATABASE. 2. Clic...
Question: Can I reset or decrease invoice numbers which are automatically assigned to new invoices? Answer: Each invoice or project receives its unique number and it cannot be changed or passed to another invoice. Therefor custom numbers for invoices ...
To reinstall TO3000, your current copy of the program should be uninstalled first. Then you will be able to install the product once again. UNINSTALLATION 1. Run UNINS000.EXEfrom TO3000 installation folder (Picture 1). 2. Proceed through all steps ...
Question: If I have no contacts for a client, Translation Office crashes every time I press 'Clone' button on 'Contacts' tab. Answer: Sorry for this inconvenience. The situation will be fixed in future releases. Please note that 'Clone' button on the ...
PROJETEX and TO3000 can import analyze log files from TRADOS (up to TRADOS 2007), MEMOQ and LOGOPORT.
TO3000 V11 is a new version of the product which should be installed in a different folder. You still can have both versions available on your PC or you can freely uninstall your current TO3000 version if you so desire. Your current database will not be a...
To change your current interface language, please go to TO3000> SETTINGS > LANGUAGE. In the window appeared select the required language. TO3000should be restarted to confirm changes. In case you do not see the required language in the list, you should ...
"WITH PROJECTS" workflow mode is only available in TO3000 PROFESSIONAL and TO3000 ADVANCED. You can find all differences between TO3000 editions at the following webpage: http://to3000.com/order/new-license [http://to3000.com/order/new-license] We sugges...
In case you have already installed TO3000 andor restored your database, you can just download the latest TO3000 build from your personal profile at clients.translation3000.com [http://clients.translation3000.com/] and install it over the existing copy of ...
You can find all differences between TO3000 editions at http://to3000.com/order/new-license [http://to3000.com/order/new-license]
This kind of problem usually occurs in case you have ordered the upgrade using another email address or another registration name. Please send us a letter to support@projetex.com or support@to3000.com (depending on the product you use) and send all inform...
Yes, most of our recent products come with full Unicode support. Thus, you can enter information in any language and produce invoices in Japanese without any problems. You can just create a new invoice template for this purpose or just translate a default...
Q: I have a client for whom I do short jobs; to avoid frequent invoicing and small bank transfers, he simply pays me a sum in advance. As I do jobs, I credit the advance fee till it is gone and then he sends me more money. Can I account for such an arra...
All information about templates customization is available in our Projetex [http://projetex.com/download/documentation/RTFTemplatesGuide.pdf] and TO3000 [http://to3000.com/Documentation/TO3000V10RTFTemplatesGuide.pdf] template guides.
This kind of error occurs in case you have created a custom field with the name which conflicts with a name of your Global Variable. Please change your custom field name or a variable name at: For TO3000_: SETTINGS > ADVANCED > CUSTOM VARIABLES_ For P...
Please try to reinstall TO3000 while your antivirus and firewall software is turned off. You can find a reinstallation manual in this article [http://aithelp.com/index.php?/Knowledgebase/Article/View/677/0/how-to-reinstall-to3000].
Q: I see that Translation Office 3000 has project code in 4 digit. That means maximum of project code is 9999. What will happen when we reach project code 9999? A: Translation Office 3000 supports project codes with more that 4 digits. After you crea...
For this, perform the following steps: 1. Specify a variable for your custom field (Picture 1) at: a) FOR PROJETEX: PROJETEX SERVER ADMINISTRATOR > CORPORATE SETTINGS > FIELDS > [SELECT A FIELD] > EDIT b) FOR TO3000: SETTINGS > ADVANCED > CUSTOM FIE...
TO3000 Please rename your current BUSINESS folder using any other name (for example Business-2013). Then create a new BUSINESS folder at the same location. Now all your documents will be placed in a new clean BUSINESS folder. PROJETEX Please rename ...
Most likely this situation is caused by incompatibility with another application running on your computer. For instance, some applications which monitor system activity such as Filemon, Procmon etc. may not be compatible with our software protection sys...
_Q. When I make another wordcount with CATCOUNT, the information in CATCOUNT NOTES is not refreshed. How can I solve this?_ A. Please run PROJETEX (or TO3000) in the administrator mode. For this, make a right-click on the shortcut and select RUN AS ADMI...
If you are iMac, MacMini, MacBook Pro or another Apple hardware user and run Windows via BootCamp, you may face some difficulties with specific caracters (those which require AltGr to be pressed). We recommend you to use PC keyboard with your Apple comp...
Q: I am really missing is the "Calculate totals" button at the bottom of the Client Jobs window. Has this been eliminated? A: Totals are being displayed automatically for"Job Total (EUR)" columns in Client Jobs window. Please right-click a job, then c...
Q: I get an error when exporting my report to MS Excel. The operation works fine in RTF. Here is the error message: Error while opening Excel Class not registered ClassID: 00024500-0000-0000-c000-00000000046 A: Please repair your Office installation a...
A single job can not be associated with multiple invoices. However, you create multiple jobs in a single project. Name these jobs in a way that makes it clear they are parts of a single "actual job" and indicate theor cost as a corresponding fraction ...
To change your TO3000 registration name, do the following: 1. Contact our support and give both your current registration name and your desired new name. It is recommended to use Latin characters only in your registration name. 2. Send us your Databas...
The password to unlock archives with trial version of our software is displayed on the download page linked to in our reply to a download request. The password is 'AIT' (no quotes, all caps).
Q: I received payment for an invoice 2 days ago, but did not see the payment until today. When I mark the invoice as Paid, it automatically sets today's date as the payment date. Can I change the payment date to the date the payment was actually received?...
Certain fields in Invoices, Paymets, etc. are often left empty but useful to display if they are not. To make a template check if a field has a value before displaying it, use the following expressions: 1. For fields with numerical values: If (FIELD...
To find out the total number of words translated over a certain period, do the following: 1. Go to the Client Jobs/Corporte Jobs/Freelance Jobs window. 2. Using the Local Custom Filter, display only the entries that you wish to sum. For example, to ge...
You can add new services and groups of services to the TO3000 database by doing the following: 1. Go to Settings>>Business>>Services. 2. Click New, then select Group of services you want to add a new service to and enter your language pair as a new po...
This kind of problem usually occurs in case you have ordered the upgrade using another email address or another registration name. Please send us a letter to support@to3000.com and send all information about your order and your original license. Our t...