Such a problem can occur if you have selected too few elements to count in .doc, .docx, .xls, .xslx, .ppt or .pptx file format settings. Please select all elements which you want to include in the counting process, and you will get correct count results from the AnyCount word count tool. For this, please Select Settings > [Current file format] after adding at least one file of the format to the program. In the next window, select all required elements. 

Do not have software for word count in MS Office installed? 

Try Software for Word Count in MS Office Free   Order Software Word Count in MS Office