Knowledgebase: AnyCount
Anycount refuses to count new versions of MS office files (DOCX, XLSX, etc) even thought the required version of MS Office is installed.
Posted by Vitaliy Gutyk (AIT) on 04 February 2019 05:18 PM

First of all, please try running AnyCount in Administrator mode (right-click >> Properties >> Compatibility >> enable "Run as admininstrator")

If the problem persists, please try repairing MS Office as shown here: https://support.office.com/en-us/article/repair-an-office-application-7821d4b6-7c1d-4205-aa0e-a6b40c5bb88b

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