I recieve an error message "Error opening MS Word application: Interface not supported." in the the AnyCount word count tool. What do I do?
Posted by Vitaliy Hutyk (AIT) on 16 March 2017 12:44 PM
Versions 3D and older of the AnyCount word count tool uses Microsoft Office programs when processing documents.
An error such as this may appear if you have recently manipulated your installattion of Microsoft Office (installing, uninstalling, updating, etc.).
This can lead to errors in the registry.
Please try repairing (launching the Microsoft Office installer in "Repair" mode), or uninstalling and reinstalling your current version of Microsoft Office.
This will update the registry and let AnyCount know which installation of Microsoft Office to work with.
If the problem persists, please try the following:
In Microsoft Word, go to "File > Options > General" and uncheck the box "Open e-mail attachments and other uneditable files in Reading view".
If the problem still persists, please go to "File > Options > Trust Center > Trust Center Settings > Protected View" and disable all options there.
If the problem still persists, please consider upgrading to Anycount 2021.
You can order the upgrade here: https://www.translation3000.com/product-category/word-count/
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