Knowledgebase
Word count for MS Office documents gives zero results
Posted by Mikhail Sergievskiy (AIT) on 20 February 2018 11:01 PM

Please launch AnyCount in Admnistrator mode and disable "Multi-core processing" in "Settings > General".

Then, please check you MS Office settings.

Please start MS Word, open File - Options - General, scroll down to make sure "Open e-mail attachments and other uneditable items in reading view" is disabled.

Then please switch to the Trust Center section, click the "Trust Center Settings" button, choose "Protected view" and disable all checkboxes in this section.

Save the settings and try to replicate the issue.

If the problem persists, please repair your MS Office installation as described here https://support.office.com/en-us/article/repair-an-office-application-7821d4b6-7c1d-4205-aa0e-a6b40c5bb88b

If the problem still persists, please contact our support team at www.aithelp.com

(0 vote(s))
Helpful
Not helpful

Comments (0)
Post a new comment
 
 
Full Name:
Email:
Comments:
CAPTCHA Verification 
 
Please enter the text you see in the image into the textbox below (we use this to prevent automated submissions).