Word count for MS Office documents gives zero results
Posted by Mykhailo Serhiievskyi (AIT) on 20 February 2018 11:01 PM

Please launch AnyCount in Admnistrator mode (right-click >> Properties >> Compatibility >> enable "Run this program as administrator"), and disable "Multi-core processing" in "Settings > General".

Then, please check your MS Office settings.

Please start MS Word, open "File > Options > General", scroll down and make sure the option "Open e-mail attachments and other uneditable items in reading view" is disabled.

If the problem persists, please switch to the Trust Center section, click the "Trust Center Settings" button, choose "Protected view" and disable all checkboxes in this section.

If the problem still persists, please repair your MS Office installation as described here https://support.office.com/en-us/article/repair-an-office-application-7821d4b6-7c1d-4205-aa0e-a6b40c5bb88b

If the problem still persists, please contact our support team at www.aithelp.com

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