Knowledgebase : AnyCount > Word Counting Problems
Usually, zero results when counting PDF files mean that the files contain only image data. This means that the documents were scanned but not recognized. Only AnyCount 3D Enterprise can count such unrecognized PDF files. Therefore, if you have another v...
Your actions depend on the causes of this problem: 1. You do not have the corresponding application installed. (e. g. you count .ppt files but there is no MS Office Power Point installed on your PC). You have to install the corresponding software first....
Please make sure that the file to be counted is not located on a network drive. The speed limitation of a network connection can cause AnyCount to freeze. Move the files to a local drive and then add them for counting again. You can also try the follo...
1. If AnyCount displays zero results for an XML file, please make sure that the file contains text between tags. Note that AnyCount counts text between the tags only. 2. If you see errors when counting xml files, it is possible the structure of the fi...
Question: Using Anycount to count the characters in a Word file generates the following error message: Error opening MS Word application: Class not registered, Class ID: {000209FF-0000-0000-C000-000000000046} What is the problem? Answer: The most li...
A problem with extra words can be caused by graphics in your .pdf file. AnyCount's word count engine will count every graphic element as one word. Thus, if your .pdf file is recognized, then the 'PDF Graphic Recognition' function should be disabled. You c...
Such a problem can occur if you have selected too few elements to count in .doc, .docx, .xls, .xslx, .ppt or .pptx file format settings. Please select all elements which you want to include in the counting process, and you will get correct count results. ...
You likely have an incorrect language selected for the "Character Recognition" function of AnyCount. To change the language, please perform the following steps: 1. Run AnyCount and add your image file. 2. Click on the "Settings" button. 3. Switch to th...
Please launch AnyCount in Admnistrator mode (right-click >> Properties >> compatibility >> enable "Run this program as administrator"), and disable "Multi-core processing" in "Settings > General". Then, please check your MS Office settings. Please sta...