Knowledgebase : AnyCount > Word Counting Problems
As a rule, zero results when counting PDF files mean that the files contain only image data. This means that the documents were scanned but not recognized. Only AnyCount 3D Enterprise can count such unrecognized PDF files. Therefore, if you have another...
Your actions depend on the causes of this problem: 1. You do not have the corresponding application installed. (e. g. you count .ppt files but there is no MS Office Power Point installed on your PC). You have to install the corresponding software first....
Make sure that the file to be counted is not located on a network drive. The speed limitation of a network connection can cause AnyCount to freeze. Move the files to a local drive and then add them for counting again. You can also try the following fi...
1. If AnyCount displays zero results for an .XML file, make sure that the file contains text between tags. Note, that AnyCount counts text between tags only. 2. If you have some errors when counting xml files, it is possible the structure of the file ...
Question: Using Anycount to count the characters in a Word file generates the following error message: Error opening MS Word application: Class not registered, Class ID: {000209FF-0000-0000-C000-000000000046} What is the problem? Answer: The most li...
A problem with extra words can be caused by graphics in your .pdf file. AnyCount's word count engine will count every graphic element as one word. Thus if your .pdf file is recognized, then the 'PDF Graphic Recognition' function should be disabled. You ca...
Such a problem can occur if you have selected no elements to count in .doc, .docx, .xls, .xslx, .ppt or .pptx file format settings. Please select all elements which you want to include in the counting process and you will get correct count results. For th...
QUESTION: _I received false results trying to count an image. Please advice. _ ANSWER: Most likely you have an incorrect language selected for "Character Recognition" function of AnyCount. To change the language, please perform the following steps: ...
Please launch AnyCount in Admnistrator mode and disable "Multi-core processing" in "Settings > General". Then, please check you MS Office settings. Please start MS Word, open File - Options - General, scroll down to make sure "Open e-mail attachments ...