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Knowledgebase
Translation Office 3000 has its own folder structure which is located
in the Business folder. Under this folder, two main sub-folders are
created: Clients and Projects. When some client is created in TO3000,
the appropriate folder is created for this clie...
Projetex has its own file sharing and synchronization system, which
does not require any additional folder sharing settings on the server
PC. It has two sets of files: on local machines (Business folders) and
on the server computer (BusinessServer folder)...
Freelancers can be searched by name for the freelance team in two
ways:
1. Go to "Projects > Project > Freelance Team", click the Add button,
select the type of search from the drop-down list, then type the name
of the appropriate freelancer and click t...
To get access to the Projetex Server Administrator and Workstation,
please use the following combination of the default login and
password:
Login: admin
Password: admin
The default password can be changed in "Administrator > Users and
Access" in th...
Some anti-viruses may wrongly recognize Themida as a potential threat.
We are aware of this situation. The most of detections happen with
Avira Free Antivirus (it states there is TR/Crypt.XPACK.Gen signature
within the executable), but other anti-virus ...
The most likely cause is the loss of Color settings. To reset your
Color settings to default, go to Settings > Current User > 'Colors:
General' and click the 'Reset All to Ocean' or 'Reset All to Silver'
button. Then go to Settings > Current User > 'Color...
Projetex supports all currencies. You can add any currency you need.
For this please go to the "Corporate Settings > Currencies" page. Then
click the New button and enter a currency's 3-letter abbreviation and
a descriptive name to the appropriate fields....
Projetex has its own folder structure, which is located in the
Business folder. Inside this folder, several main sub-folders are
created, including Clients and Projects. When a client is created in
Projetex, the appropriate folder is created for this clie...
Please clean your browser's cache.
Here are some guides on how to do that:
Google Chrome: https://support.google.com/chrome/answer/95582
[https://support.google.com/chrome/answer/95582]
Internet Explorer: https://kb.wisc.edu/page.php?id=15141
[https...
You can avoid these letters in the future by downloading our products
from your personal profile at http://clients.translation3000.com
[http://clients.translation3000.com].
The usual way to update is to use the Database converter, which is
bundled with TO3000. It is located in All Programs>Translation Office
3000, Verson 3D>Database Converter in the start menu.
Note that this Converter only accepts database files for TO300...
You can find the Projetex Automation Engine in Start>All
Programs>Projetex 3D>Projetex Server:
The default business folder location is C:Business (The drive letter
may be different. If you install the program on a drive other than
drive C, the Business folder will be created on that drive.)
You can update the path to your Business folder like this:
1. Open the Backstage View.
2. Select "Advanced Settings >> Folders >> General" and click Change
to select the appropriate folder.
You can create two databases for your two accounts and manage them
separately using the following steps:
1. Install TO3000 using the "INSTALL AN EMPTY DATABASE" option when
prompted. This will be your DATABASE 1.
2. Move your database from _"C:USERSPU...
"WITH PROJECTS" WORKFLOW MODE
Client jobs can be created from the PROJECT > CLIENT JOBS section.
Client jobs cannot be created from the CLIENT > CLIENT JOBS section
and from the RIBBONÂ > CLIENT JOBS section. These sections are not
linked to any partic...
We suggest that you try VIRTUALBOX for this purpose. This software
allows you to install a virtual machine which can be run as a regular
MAC/LINUX/SOLARIS application. Then you will be able to install MS
WINDOWS within this virtual machine. All these oper...
Each invoice or project receives its unique number and it cannot be
changed or passed to another invoice.
Therefore, custom numbers for invoices or projects may be increased
only. You can skip some numbers by increasing the Next Global Invoice
Code or N...
The messages you receive are the automatically generated emails which
have been sent by our follow-up system. This system starts counting
from the day you have requested a download link for the product. You
can click the link on the bottom of the follow-u...
Usually we respond to all support queries within 24 hours. In case you
still have not received any response, please check your SPAM folder.
Most likely our letters are trapped there. Also, we suggest you add
our domains @TO3000.COM, @PROJETEX.COM, @ANYCOU...
Our company provides schools and universities with a 50% DISCOUNT on
educational licenses. In case you would like use this offer, please
contact us at support@projetex.com and provide us with information
about the license you are interested in.
This kind of error usually occurs if you used a registration email
different from the one used with your original license, thus creating
a new account for the upgrade, rather than adding it to the existing
one. In this case, please send us a letter to one...
Q: I have a client for whom I do short jobs; to avoid frequent
invoicing and small bank transfers, he simply pays me a sum in
advance. As I do jobs, I credit the advance fee till it is gone and
then he sends me more money.
Can I account for such an arra...
Please create a ticket with all the details about the problem at
https://aithelp.com/Tickets/Submit
[https://aithelp.com/Tickets/Submit] Include information about the
product you are interested in. Our technical support team will create
a temporary, 30-da...
If you have ordered the software via Share-It, please check this
article
[http://ccc.shareit.com/ccc/index.html?cccid=%5BDASID_3781%5D]regarding
invoicing.
If you used PayPal to order the product, please send us a letter to
support@anycount.com, support...
Q: I see that Projetex has the project code in 4 digits.
That means the maximum project code is 9999.
What will happen when we reach project code 9999?
A: Projetex supports project codes with more that 4 digits.
After you create project number 9999, ...
Q: I see that Translation Office 3000 has the project code in 4
digits.
That means the maximum project code is 9999.
What will happen when we reach project code 9999?
A: Translation Office 3000 supports project codes with more that 4
digits.
After yo...
Most likely this situation is caused by incompatibility with another
application running on your computer.
For instance, some applications which monitor system activity such as
Filemon, Procmon etc. may not be compatible with our software
protection sys...
It is possible that you have recently installed some application which
causes the issue. It may be a piece of anti-virus software, a
clipboard manipulation tool, inline translation or text parse tool.
You may want to remove these newly installed applicati...
The error message means that the Projetex Server cannot get access to
the specified file. Please make sure you have access to write to the
corresponding subfolder in the BusinessServer folder and that the
target file is not opened in another application o...
If you have an iMac, MacMini, MacBook Pro or other Apple hardware and
run Windows via BootCamp, you may face some difficulties with specific
characters (those that require AltGr).
We recommend using a PC keyboard with your Apple computer.
Please also ...
We have prepared a query, which will extract client information from
the Projetex database.
Please copy the code to the clipboard, then open the Projetex Server
Administrator, proceed to the "Corporate Settings" - "Queries" tab,
click "New" and paste th...
Totals are being displayed automatically for "Job Total (EUR)" columns
in the Client Jobs window.
Please click the asterisk in the top-left corner of the table and
check "Job Total (EUR)". Now you should see the totals for client jobs
in the status line...
In Projetex 3D we have added numerous new features and have changed
the program significantly.
Here are the main highlights:
* New database engine
* Multiple-Document Interface: users will now be able to work with
multiple windows simultaneously, ...
To upgrade to Projetex 3D, you need to order the corresponding license
here:
http://www.translationmanagementsoftware.com
[http://www.translationmanagementsoftware.com]
Prices are listed in the website and depend on the number of
workstations you want...
The Projetex 3D Server uses TCP ports 212 and 47111.
Please make sure these ports are opened and accessible on the computer
where the Projetex 3D Server is installed.
You can check whether these ports are opened using the following
commands on your se...
Q: Projetex crashes when I log in. When I view the bugreport, I can
see the string
_exception message : Cannot create file "C:UsersAppDataLocalAITProjetex 10SettingsProjetex.ini". Access is
denied._
in the report.
A: Please open...
Q: I get an error when exporting my report to MS Excel. The operation
works fine in RTF.
Here is the error message:
Error while opening Excel
Class not registered ClassID:
00024500-0000-0000-c000-00000000046
A: Please repair your Office installation a...
Retrieving your installerslicence codes is easy:
1. Log into your personal account at
http://clients.translation3000.com/
[http://clients.translation3000.com/].
2. Select the program you want to install/activate.
3. Download the current version of y...
A single job can not be associated with multiple invoices.
However, you can create multiple jobs in a single project.
Name these jobs in a way that makes it clear they are parts of a
single "actual job" and indicate their cost as a corresponding
fract...
The number of user accounts you can add to your Projetex 3D network is
unlimited, but only a certain number of those accounts can be active
at any given time.
Every concurrent workstation connection available to your license also
gives you the right to ...
To change your TO3000 registration name, please do the following:
1. Contact our support at https://aithelp.com/Tickets/Submit
[https://aithelp.com/Tickets/Submit] and give both your current
registration name and your desired new name. It is recommended...
The password to unlock archives with the trial version of our software
is displayed on the download page linked in our reply to a download
request.
The password is 'AIT' (no quotes, all caps).
You can use CCleaner to remove those entries from the context menu.
Please follow the provided link for more information:
https://www.cnet.com/how-to/clean-up-your-windows-right-click-menu-with-ccleaner/
[https://www.cnet.com/how-to/clean-up-your-windows-...
Certain fields in Invoices, Paymets, etc. are often left empty, but
are useful to display if they are not.
To make a template check if a field has a value before displaying it,
use the following expressions (raplace FIELD_VAR_NAME with the
variable name...
To find out the total number of words translated over a certain
period, please do the following:
1. Go to the Client Jobs/Corporte Jobs/Freelance Jobs window.
2. Using the Local Custom Filter, display only the entries that you
wish to sum. For example...
You can add new services to the TO3000 database by doing the
following:
1. In the Backstage View, go to "Business Settings>>Services".
2. Click New, then select the Group of services you want to add a new
service to (it is recommended to add language ...
You can add new services to the Projetex database by doing the
following:
1. Go to the Backstage view, and select "Corporate
Settings>>Services".
2. Click New, then select a Group of services you want to add a new
service to (it is recommended to add ...
Apart from choosing the interface language, it does not really matter
what languages you work with.
Projetex is a translation management program, intended to help
administrate the workflow and financial transactions within a
translation agency, regardle...
All prices for Projetex 3D are visible at
http://www.translationmanagementsoftware.com
[http://www.translationmanagementsoftware.com] .
Just click "Order" and you will be taken to the Price list.
Click a price to go to the corresponding ShareIt checko...
First, please create a backup of your database on your current
machine. You can create a backup file (.BAK) in the Server
administrator program (Database tab > Backup)
Download the Projetex setup file and retrieve your license keys from
your profile at ...
* Go to CORPORATE TEAM >> CORPORATE EXPERT, select an expert in MAIN
and switch to CALENDAR.
2. Select the time period you want to view (like MONTH VIEW) and
click GO TO TODAY. The current time will be marked orange, and you
will be able to see if you...
Anycount uses Microsoft Office programs when processing documents.
An error such as this may appear if you have recently manipulated your
installattion of Microsoft Office (installing, uninstalling, updating,
etc.).
This can lead to errors in the regi...
The Company Name in Projetex 3D is taken from the name you indicated
when purchasing your licence.
To change it please do the following:
* Submit a ticket with a request to change your registration name.
Please indicate both your current and desired...
No, this folder contains service files for AIT programs and is not to
be moved.
To upgrade from Translation Office 3000 v10 or v11 please purchase the
license code here:
http://to3000.com/order/upgrades-from-previous-versions
[http://to3000.com/order/upgrades-from-previous-versions]
or here:
http://www.translator3000.com/ [http...
This kind of problem usually occurs if you order an upgrade using an
email address or registration name that are different from the ones
used in the original purchase.
Please create a ticket in https://aithelp.com/Tickets/Submit
[https://aithelp.com/Tic...
Please go to "Advanced Settings >> Folders >> General" and select the
new location for the Business folder. Please keep in mind that this
only creates the folder. You will need to move all the contents of the
previous Business folder to the new location m...
Please check your system's date format in the bottom-right corner of
your screen.
If the date includes "written out" names of days and/or months (e.g.
Monday, January 1, 2017), change your system locale settings, so that
the date contains numbers only (...
Please perform a clean (re-)install of Projetex:
1) Make a backup of your database, if you have any impotant data you
want to preserve.
2) Uninstall Projetex, if you have it installed.
3) Go into "Control Panel >> Programs and Applications" and unin...
Yes. TO3000 3D uses a different database engine, (MS SQL rather
Firebird), so they will not conflict in any way when installed on the
same machine, even after the Trial Period is over.
Perhaps you are still trying to use the license key for the previous
version of the program (e.g. trying to enter the license key for
AnyCount 8 into AnyCount 3D).
Upgrades to new versions of the program are available here:
https://www.anycount.com/orde...
Perhaps you are still trying to use the license key for the previous
version of the program (e.g. trying to enter the license key for
TO3000 11 into TO3000 3D).
Upgrades to new versions of the program are available here:
http://to3000.com/order/upgrades...
Perhaps you are still trying to use the license key for an older
version of the program (e.g. trying to enter the license key for
Projetex 10 into Projetex 3D).
Upgrades to new versions of the program are available here:
http://projetex.com/order-transl...
This means only that AnyCount will not be able to count unrecognised
text (text in images) in your language via OCR. Regular, recognized
text will be counted regardless of language.
First, navigate to the "Clients>>Invoices" table and make sure that
the Footer is enabled by right-clicking and navigating to "Grid
Settings >> Show Footer"
Then, click the asterisk symbol in the uppper-left corner of the table
and check "Invoice Total ...
The Projetex installer will never delete an existing database. This
allows for the application of updates without the risk of losing data.
To replace the demo database with an empty database, please do the
following:
1) On the server machine, navigate...
There are several places where your templates might be found:
1) On the Workstation side, please navigate to "User Settings > Local
File Store" and make sure that the indicated location of the Business
folder is identical to it's location in the previou...
Translation Office 3000 is designed to be used by a single freelancer,
and does not support such functions.
However, we also offer Projetex - a Translation Agency management
program, that does include a freelancer database.
You can download a free 30-...
Currently all our software is standalone-only and does not support
web-terminal or Cloud functionality.
However, some of our software (such as Projetex or AnyLexic Server)
supports a Client-Server structure that allows for data to be stored
at a central...
This is a system-level error. Please find the indicated DLL on the
internet (they can be found quite easily, just enter the name into
Google.), and download it.
Usually, you don't even have to put it in the system folder. Just put
it in the program's inst...
Not necessarily. Most likely the job was added to an invoice which
belongs to another user, which is why you can not see it.
You will be able to find the invoice easily if you log into Projetex
as the System Administrator.
You can call up the help file by pressing F1 while the program's
window is active.
You can also open the Backstage View (the button near the top-left
corner of the window, displaying the program's icon by default) and
click the "Help" button.
Open the template file for editing (Templates can be edited in
"Business/Corporate Settings >> Templates" and enclose the name of
each variable that displays the time with the date() function.
Like this: VAR_NAME => date(VAR_NAME)
Then the variable wi...
On the server machine, please go into "Task Manager >> Services" and
make sure that the service "Projetex3DFileSrv" is both present and
active.
If it is not there, please run the program's installer again (do not
uninstall the server software, just instal...
The "Demo Database" option is best if you want to get a feel for how
the program works. Recommended for use during the trial period.
The "Empty Database" option is best if you are starting from scratch.
If you aleady have the Demo database installed, yo...
You can not purchase an upgrade from the Free edition license. You
will need to purchase a full new license.
New licences for TO3000 can be purchased here:
http://to3000.com/order/new-license
[http://to3000.com/order/new-license]
The current version of Anycount does not support such a function.
Currently AnyCount does not support such a function.
However, Anycount can be set up to ignore Hidden text (text marked as
hidden is visible in Word but not on a printed document) in "Settings
>> DOC, DOCX, RTF" by unchecking the "Hidden Text" box.
If you want to become a Reseller for Advanced International
Translations, please submit a corresponding ticket at
https://aithelp.com/Tickets/Submit
[https://aithelp.com/Tickets/Submit]
You will be contacted by our support staff with further details on ...
Please go to "Corporate Settings >> Templates" and make sure that all
templates are located in the proper folders. If the templates you need
have the "Team - Missing" status, select them and click the "Download"
button (downward green arrow).
The correc...
Please go to "Business Settings >> Templates" and make sure that all
templates are located in the proper folders.
The correct folder strucure for TO3000 is as follows:
You can change the output format in the "file type" drop-down list
when the "Save As" dialog appears.
AnyCount and TO3000 come in a number of "Editions". Only the highest
editions ("Advanced" for TO3000 and "Enterprise" for AnyCount) have
maximum functionality, and the help files describe function as they
appear in the highest editions.
You can upgrade ...
No. "License key" and "serial number" are two terms for the same
number, and can be used interchangably.
To switch a workstation from one license to another, please do the
following:
1. When logging into a workstation, press the Server button and select
or enter the required address.
2. Enter the required login and password for an account on that
server.
3....
The names of "Base Currency" variables have changed in version 3D of
the program.
Just edit the template file and change any variable name like
"TOTAL_B" into "TOTAL_BASE".
You can double-click any calendar block to open the Edit window for
the corresponding project or Job.
Please check the settings for each format and make sure that all the
necessary elements are checked for counting.
If the problem persists, try disabling "Multi-core processing" in the
General settings.
First of all, if you are counting text in PDF files with images,
please make sure that OCR (Text Count in PDF Images) is enabled for
PDF in the "Settings >> PDF" or "All formats >> Acrobat >> PDF"
dialogs.
Otherwise, and especially if you receive the "I...
After logging in, switch to the Profile Tab.
You can change your login in the "E-mail address" field (this will
also change the address to which we will occasionally send our company
newsletters).
You can change the password by entering it into the tw...
In TO3000 and Projetex, individual jobs are tied to projects, rather
than to clients, and thus are created in the Project's window, rather
than in the client's window.
If you are in the Client window, right click the required project and
select "Open Pr...
The trial version of Anycount 3D has all the functionality of the
Enterprise edition.
However, unlike the the Enterprise edition, it can only perform a
maximum of 10 count operations per day, each with a maximum of 10
files.
The trial version of TO3000 3D has all the functionality of the
Advanced edition.
However, unlike the Advanced edition, the number of Clients and
Projects in the Trial version is limited to 50 each.
Please try configuring the firewall on your server to always have port
212 open.
1. Navigate to Control Panel >> System and Security >> Windows
Firewall.
2. Select "Advanced settings" and highlight "Inbound Rules" in the
left pane.
3. Right click "Inbou...
To check the current connections, open the Database tab of the System
Administrator and click "List".
To check any past connections, please do the following.
1. Go to "System Administrator >> Corporate Settings >> Queries" and
click "New".
2. Enter ...
Projetex and TO3000 are not really intergrated with any third-party
software, but they do include two utilities which can make use of data
from outside the system.
1. The built-in CatCount utility can import analysis logs from CAT
software like Trados, ...
Currently, new discounts/markups and taxes can only be entered into
the database as percentages, but there is a workaround.
You can use the Adjustment interface to add discounts, markups or
taxes as exact values to your invoices. Just enter the volume o...
The best course of action would be to create a new record for that
client, with the new currency. Any ongoing jobs for that client can be
cancelled and re-entered on the new record with their totals
recalculated accordingly.
The best way to do this is a...
This means that you need to update the FTP server list. To do so,
please do the following:
1. Go to "Settings >> Built-in FTP client" and make sure that the box
"Auto-connect to selected FTP server" is disabled.
2. In "Manage Glossaries >> Download Gl...
We are aware of this situation. Most detections happen with Avira Free
Antivirus (it states there is TR/Crypt.XPACK.Gen signature within the
executable), but other anti-virus or anti-malware applications may
also trigger the alert.
Some anti-viruses fal...
To change your Projetex registration name, please do the following:
1. Contact our support at https://aithelp.com/Tickets/Submit
[https://aithelp.com/Tickets/Submit], and give both your current
registration name and your desired new name. It is recommen...
Every automatic e-mail from AIT has a "Manage your Subscriptions" link
at the botton. Please follow it to the page where you can disable your
subscriptions.
If you are a licensed user and suddenly start receiving trial version
reminder e-mails, that's m...
Nothing is wrong. You are simply trying to upgrade to Projetex 3D
without owning a Projetex 3D license. Upgrading between major versions
requires additional payment.
You can order your upgrade here:
https://www.projetex.com/order-translation-project-man...
Nothing is wrong. You are simply trying to upgrade to TO3000 3D
without owning a TO3000 3D license. Upgrading between major versions
requires additional payment.
You can order your upgrade here:
https://www.to3000.com/order/upgrades-from-previous-versio...
Nothing is wrong. You are simply trying to upgrade to AnyCount 3D
without owning an AnyCount 3D license. Upgrading between major
versions requires additional payment.
You can order your upgrade here:
https://www.anycount.com/order/upgrades
[https://www....
https://clients.translation3000.com
[https://clients.translation3000.com] features a standard Password
Recovery function. Just enter your login (your registration e-mail)
and click "Forgot your password?"
The trial version of Projetex 3D comes with 1 workstation (which also
means that it can have up to 3 active user accounts at any given time)
and has the following limitations:
* Number of clients can not exceed 40;
* Number of projects can not excee...
No. Jobs and other database records are rigidly bound to specific
clients or projects upon creation. The only way to "move" a job or
invoice to a different client is to delete the original and re-create
it on the other client.
No. Our licenses do not bind workstation installations to specific
machines and do not limit the number of machines that can have
workstationas installed and registered on them.
We only limit the number of workstations running at any given time.
No. Our corporate licenses do not bond program installations to
specific machines and do not limit the number of machines that can
have AnyCount installed and registered on them.
We only limit the number of instances of AnyCount running at any given
tim...
No. Currently, it is not possible to have two "threads" of global
coding in this manner.
No. Anycount can add and process archived files automatically. Just
add the archive itself to the program and all eligible files inside it
will be added to the counting queue.
Note: Anoycount only supports ZIP and RAR archive formats and can not
open pa...
In the System Admininstrator utility, please go to "Corporate Settings
>> Queries >> New" and use the following query:
SELECT * FROM AIT$AUDIT WHERE AUD_ACTION = 2;
This will show the timestamps of all record deletion actions
(AUD_DATETIME), and the u...
Please go into "User settings >> Appearance" and check the "Save
Workspace state on Logout" box.
This will save the open windows on logout and reopen them on next
login.
Checking "Remember last open tab in Clients, Projects" will also save
the current...
The settings in "Business Settings >> Folders" are not retroactive,
meaning that they only apply to newly-created folders.
This includes the folders of newly-created database entries (clients,
Projects, etc.), and also folders that were deleted, while t...
The settings in "System Administrator >> Corporate settings >>
Folders" are not retroactive, meaning they only apply to newly created
folders.
This includes folders of newly-created database entries "Clients,
Projects, Experts, etc.) and folders that we...
Please do the following:
1) Uninstall TO3000.
2) Manually delete the folders:
C:UsersAppDataLocalAIT
C:Program Files (x86)Microsoft SQL Server Compact Edition
3) Re-install TO3000, running the installer in Administrator mo...
Please try a different browser. All AIT software is guaranteed to be
malware-free, provided that you have downloaded your copy from
official AIT web-sites.
Some antiviruses or browsers can mistakenly flag some of our software
as "suspicious" due to the ...
Please click the area of the window just beyond the vertical scroll
bar.
TO3000 3D and Projetex 3D include a built-in Mail Sender module, that
will allow you to send e-mails to your clients or experts directly
from within the program.
Just connect it to your e-mail account in "User Settings >> Email" and
you are good to go. ...
Yes. Projetex 3D includes seperate tables for prospective clients
(called Prospects) and prospective freelancers (called Applicants)
There, you can record their contact information, track your marketing
efforts and create quotes.
Once you reach an agree...
Yes. TO3000 3D includes a seperate table for prospective clients
(called Prospects). There, you can record their contact information,
track your marketing efforts and create quotes.
Once you reach an agreement, you can transfer the Prospect to the
Clien...
This is likely due to a registry error, maybe from a failed update.
Please download the latest installer from your profile at
https://clients.translation3000.com
[https://clients.translation3000.com] then uninstall and re-install
the program.
You data...
Creating custom widgets is not supported at this time.
No. The server and workstation components of Projetex, as well as the
database itself, are versioned independently, so it is normal for them
to have different numbers.
The best way to make sure that you are using compatible versions is to
install or upd...
We send out license keys to clients via E-mail. First things first,
please check your Spam folder.
Also, it is possible that the emails were sent to an e-mail inbox
other than your main one (your Paypal e-mail, work e-mail, an older
e-mail that you no l...
Yes, but currently you will be limited to trasferring only Client
records this way.
To do this, Export data from the "Clients" table either with the
"Local export" function or via "Custom queries" into a format that can
be used by the other program's Im...
No. There is no direct connection between quotes and invoices so the
discounts/markups and taxes do not propagate automatically.
So far, the only way to be sure that you didn't miss a discount or tax
is to double-check.
Projects created from quotes record...
Yes. The document templates are just regular RTF files with special
variables, so you can freely edit the formatting and graphical
elements there.
You can always enter your Name and E-mail at the "Download trial"
dialog again. This will create a new download link for you. Keep in
mind that this will also reset your follow-up e-mail subscription. You
can always unsubscribe from follow-up mail by usin...
Please write a ticket requesting an invoice at
https://aithelp.com/Tickets/Submit
[https://aithelp.com/Tickets/Submit], indicate your purchase (program,
version, edtion, number of machines, etc.) and registration e-mail,
and our support staff will create ...
Due to the sometimes unreliable connection to network drives, it is
not recommended (and unneeded) to place the BusinessServer folder on a
network drive.
Individual users can copy files from the "BusinessServer" folder into
their own "Business" folders in...
If you are using an older version of the program, it is possible that
the upgrade has rendrered your system not fully compatible with
AnyCount.
Please consider upgrading to version 3D.
You can order the upgrade on the following site:
https://www.anyco...
If you are using an older version of the program, it is possible that
the upgrade has rendrered your system not fully compatible with
Projetex.
Please consider upgrading to version 3D.
You can order the upgrade on the following site:
https://www.proje...
If you are using an older version of the program, it is possible that
the update has rendrered your system not fully compatible with TO3000.
Please consider upgrading to version 3D.
You can order the upgrade on the following site:
https://www.to3000.c...
Currently, we do not provide software for smartphone users.
Currently, the only way to "merge" two such databases is to choose the
larger one, and manually copy the data from the other.
Merging databases automatically is currently unfeasable, due to the
number of possible duplications and ambiguities.
There is no way to incorporate such outside documents in to the
database directly, but you can add their ID codes to your invoices in
the Client PO field of the "new/edit Client Job" window.
These codes can then be displayed in the Jobs table, and added...
Yes. The database and the main file repository are on the server
machine. Workstations will not work unless they are connected to an
active server.
Please try launching the System Administrator utility, then stopping
and starting the server.
If the problem persists, try rebooting the server machine.
If the server machine is active 24/7, it is recommended to use the
built-in "Autorestart" service ...
Our programs display update reminders automatically once a month,
showing the newest available update (if any) for the program, along
with a message saying whether the update is free or requires
additional payment. Free updates can be downloaded and insta...
AIT offers custom report creation for an additional fee. Please order
your custom reports here
https://www.projetex.com/order-translation-project-management-tool/services,
[https://www.projetex.com/order-translation-project-management-tool/services,]
then...
AIT offers custom report creation for an additional fee. Please order
your custom reports here
https://www.to3000.com/order/advanced-services
[https://www.to3000.com/order/advanced-services] then contact us and
give us your exact specifications for the ne...
Any data entered into the database proper is stored on the server
only, since that is where the database files are.
RTF documents and other work files can be stored either locally or on
the server, in different versions that can be synchronised with one...
Only users with Advanced access can see records assigned to other
users.
Users with Normal or Expert access can only see records assigned to
them.
A user's access level can be set from an Administrator's account in
the Projetex Workstations (Administr...
That update seems to have broken the compatibility of the older
versions of Projetex with Windows 10.
Please consider upgrading to Projetex 3D.
You can order the upgrade here:
https://www.projetex.com/order-translation-project-management-tool/upgrades...
No. ExactSpent is not bundled with TO3000 and must be purchased
separately to make use of the integration feature.
This is most likely due to an incorrect system locale. Please click
Start > Control Panel > Region and Language Settings > Administrative
tab > 'Change system locale', choose the required language from the
drop-down list, click the OK button and then rest...
No. If TO3000 is not active when you pause, stop or complete a job in
ExactSpent, the data about the job will be saved in a small file and
uploaded to TO3000 during its next launch.
Please note that this only applies to jobs that were originally
transfe...
On its own, no. However, TO3000 3D does have such functionality, and
the latest build can be integrated with the latest build of ExactSpent
to receive data about the time spent on a job and incorporate it into
invoices.
Yes, ExactSpent includes such an option. It is available in the
"General" section of the Settings menu.
Most operations in the "Database settings" section require the TO3000
database to be disconnected from the program for their duration.
It is disconnected after you click the butoon for the specific
operation and re-connected when the dialog window is cl...
The [CLONED RECORD] message exists to ensure that no one could mistake
the copied record for the original (such mistakes could lead to a lot
of confusion as data about one job is accidentally placed into the
record of the other), and currently can not be ...
No. A standalone AnyCount is a fully separate program and can not
interact with TO3000 and Projetex in such a way. However, TO3000 and
Projetex include a built-in AnyCount module, that provides all of the
primary functionality of the standalone program, s...
The depth limit determines how many "layers" of hyperlinks Anycount
will follow, when scanning the chosen web-site for files to be
counted.
Please keep in mind that Anycount is not guaranteed to get all the
files on the site.
Putting the databse into offline mode prevents remote workstations
from connecting to it, but still allows the administrators to alter
the settings and perform maintenance.
Shutting down the server disables access for all users, including
admininstrator...
Projetex and TO3000 are "sister programs" and share a lot of source
code. what you see is one of those shared elements. This is normal,
and does not interfere with the program's functioning in any way.
If your user account has the required permission, you can access
"Corporate Settings" in the Backstage area.
This section of the Backstage contains the settings for all the common
drop-down lists you will find in the Workspace.
Please access "Business Settings" in the Backstage area.
This section of the Backstage contains the settings for all the common
drop-down lists you will find in the Workspace.
All our software is available for purchase via PayPal or ShareIt on
the site of the program in question.
The main sites for our best-selling programs are:
Projetex: https://www.translationmanagementsoftware.com
[https://www.translationmanagementsoftwa...
All our software is available for purchase via PayPal or ShareIt on
the site of the program in question.
The main site for Projetex is
https://www.translationmanagementsoftware.com
[https://www.translationmanagementsoftware.com]
If for some reason you...
All our software is available for purchase via PayPal or ShareIt on
the site of the program in question.
The main site for AnyCount is https://www.wordcountsoftware.com
[https://www.wordcountsoftware.com]
If for some reason you can not use these payme...
All our software is available for purchase via PayPal or ShareIt on
the site of the program in question.
The main site for TO3000 is https://www.translator3000.com
[https://www.translator3000.com]
If for some reason you can not use these payment metho...
All our software is available for purchase via PayPal or ShareIt on
the site of the program in question.
The main site for ExactSpent is https://www.exactspent.com
[https://www.exactspent.com]
If for some reason you can not use these payment methods, ...
Sometimes, the two main services that run the Projetex server may
require restarting.
In the System Administrator, please go into "Database >> Autorestart
Service".
Enable all options and set the restart time to when users are least
expected to active...
No, Jobs can not have negative amounts, volumes or prices. If you need
to "remove" a job from the balance, invoice it and create a credit
note for the invoice.
It is possible that the document has too many shapes and other
non-text elements in it.
Try saving the document in the DOC format before adding it to
AnyCount. This will "simplify" the document's non-text elements and
reduce the analysis time.
No. dtLink - type variables are only used in RTF templates to create
tables.
They need to be acompanied by special Data scan commands that do not
work in E-mail templates.
Please visit https://aithelp.com/Tickets/Submit
[https://aithelp.com/Tickets/Submit] and send a ticket with your
coupon code, the name of the product, and a description of your
situation to AIT support.
Please download the installer for Projetex from your account at
https://clients.translation3000.com
[https://clients.translation3000.com] and apply it to the server and
all workstations.
Please be careful when updating the workstations, and use the
"wor...
Anycount Corporate Licenses use Per-Seat Licesing.
If you plan on purchasing AnyCount for a large company with many
employees, the best option is to purchase a Site or Global license,
giving you the right to install Anycount on an unlimited number of
ma...
No. The server component of Projetex can not be split like this. The
database and the supporting software must be on the same machine.
No. ExactSpent 3D can only be integrated with TO3000 3D.
Please launch AnyCount in Admnistrator mode (right-click >> Properties
>> compatibility >> enable "Run this program as administrator"), and
disable "Multi-core processing" in "Settings > General".
Then, please check your MS Office settings.
Please sta...
No. Document templates can only be stored as RTF, but the documents
themselves can also be saved as DOC, DOCX, and PDF in the "Save AS"
dialog.
Yes. Though Projetex was made primarily as a Project Management
system, it has many features that can also be used for CRM (e.g.
client list management, mail notifications, e-mail automation, project
workflow tracking, schedules and calendars etc).
The function is found in the main Quotes table.
Just select the required quote, and click the "Create Project Based on
Quote" in the "more..." drop-down menu.
No. Instances of Projetex, whether on the server or workstation side,
are not tied to specific machines. All that matters in the number of
instances active at the same time.
No. TO3000 is not tied to a specific machine. You can simply install
it on another machine and restore the database from a backup.
No. Our TO3000 licenses are not tied to specific machines. You just
need to purchase a single license upgrade, and you will be able to
update the program on all your machines.
As TO3000 itself does not feature password-protected access to the
program, there are currently 2 ways to do this:
1. Upgrade from TO3000 to Projetex, which features password-protected
user accounts.
You can purchase the upgrade here:
https://www.to30...
Income and Expence reports are only available in TO3000 3D Advanced
You can go to "User Settings > Appearance" and select the "No skin"
option, so the program uses the same skin as Windows.
Also, if you have a habit of closing the program with a lot of open
sub-windows in it, you might want to disable the "Save Workspace ...
To change the Settlement date of an invoice, you need to edit the
"Date Received" parameter of the linked payment.
If there are multiple payments, change the date of the latest one.
The easiest way to do that is to create a "placeholder job" (a job
that does not actually represent any task), set it to "Flat fee"
pricing, add it to the invoice, and change its total accordingly. Such
changes will be affected by discounts/markups and ta...
In TO3000 and Projetex, many variables store a complete date and time.
The output of these variables can be customised with special
functions.
The syntax is as follows: function(VARIABLE), e.g. date(ASSIGNED)
The functions and their effect on the outp...
DATE AND CODE
CODE TO PASTE TO TEMPLATE
INFORMATION TO BE DISPLAYED IN THE SAVED DOCUMENT
JA_DATE The date when the JA was issued, in the following format:
10/4/2006
JA_DATE_LONG
The date when the JA was issued, in the long format:
Monday,...
CODE TO PASTE TO TEMPLATE
INFORMATION TO BE DISPLAYED IN THE SAVED DOCUMENT
REF_CODE
Refund code.
REF_DATE
Date refund was received, in the following format: 10/4/2006
REF_DATE_LONG
Date refund was received, in the following format: Monday...
DATE AND CODE
CODE TO PASTE TO TEMPLATE
INFORMATION TO BE DISPLAYED IN THE SAVED DOCUMENT
CN_STATUS
Credit note status
Example: Awaiting payment, Fully paid
CN_DATE
Date credit note was sent, in the following format:
10/4/2006
CN_DATE_L...
Just block your next payment. If you are unable to do so on your own,
please contact our Customer Support and we will help you.
AceProof can process the following formats:
AceProof can process text in any language, regardless of the interface
language it is set to. The errors it checks for are not
language-specific.
AceProof can process bilingual files in the following formats:
Currently, AceProof can not process source and target files
separately.
A Personal license can only be used by a single user.
A Business license can be freely installed on any number of machines
in a single company office.
An Enterprise license can be freely installed on any number of
machines in a single company office A...
No, that function is only available to Business and Enterprise
licenses. Personal licenses are restricted to the default logo.
The main limitation is that you are allowed to use the Proof function
no more than 25 times per day.
No, the presets can not be altered. Whenever you change the rules, the
"Custom" preset is highighted automatically.
Yes. All versions of a program that you purchased are yours to use in
any combination you wish. However, keep in mind that different
versions of the same program (eg. TO3000 11 and TO3000 3D) can not use
each other's databases or backups without putting t...
A Version is a major upgrade/rewrite of a program, with many new
features. Upgrading from an older version to a new one requires an
additional payment.
A build is a minor update within a given version of the program. If
you have the latest version, you ...
No. Our Database Converter programs can only convert databases "one
way", from an older version of a program to a newer one.
This option increases the size of most buttons, tabs and drop-down
menus in the program, to make them easier to use on a touch-screen
device.
No, AnyCount does not provide such functionality. However, different
formats provide different settings as to which kinds of text should be
counted or ignored (comments, headers/footers, alt-text, etc.)
Please click "Settings" after adding files to Anyc...
Yes, please go to "Advanced Settings >> General" and disable the
option "Enable ExactSpent feedback"
This way, you will be able to send data about clients and jobs to
ExactSpent into TO3000, but without receiving data from ExactSpent in
return, which is...
Microsoft's ODBC (Open Database Connectivity) is a general interface
for access to SQL-compatible databases. SQL is used as a standard
mechanism for data access.
The interface ensures a high degree of interaction: one application
can refer to different ...
Please make sure that the server address is indicated as "P3D, 212".
On the server side, please make sure that the ODBC password is
strictly alphanumeric (consisting of letters andor numbers only).
The only way to restore a deleted invoice without changing its number
is to restore a previous backup of the database (unless the invoice in
question is the most recent one, then it can just be re-entered).
Please keep in mind that restoring a backup wi...
Currently, each client can only have one postal address.
The simplest way to reduce the number of entries pulled by the
Workstation at any given time is to enable the Global Date Filter to
only display data from the current year.
No. The RTF templates for Prospects and Clients are stored in separate
folders.
No. The RTF templates for Freelancers and Applicants are stored in
separate folders.
Not exactly. AnyLexic Server is a networking add-on to the standalone
AnyLexic, and it uses a Server-Client system.
The Server component is installed on a single machine. Then the
standalone AnyLexic terminals can be connected to the server from
other m...
Projetex uses Concurrent licencing.
The Standalone AnyLexic terminals use Per-seat licensing, while the
AnyLexic Server add-on uses Concurrent.
No. Discounts and markups can only be applied to invoices as a whole.
The best way to emulate a discount or markup that is applied to only
one job in an invoice is to add a corresponding Adjustment to the
invoice.
Every tab displaying the detected errors features a button that allows
you to copy the contents of the currently selected cell to the
clipboard.
After copying the content of a cell in this way, you can open the
analyzed file and use the search function ...
When the main window is closed, ExactSpent is still active in the
background.
To fully shut down the program, right-click its icon in the System
Tray and select Exit, or select "Shortcuts > Exit" in the main window.
ExactSpent uses Pre-seat Licencing.
The layout of AceProof reports can not be currently customised, but
the Business and Enterprise licenses allow the user to change the logo
in the top-left corner of the reports.
Please zip up the folder C:UsersPublicDocumentsAITAnyCount 3D on the
old machine and unzip it in the same place on the new one.
To set the period for Static reports with adjustable periods (they
have "date period" written in the upper left corner), use the Global
Date Filter in the upper right corner of the main window.
The report will only display the data within the selected p...
No, the Global date filter does not reset by itself.
Such changes are saved when you close the window the changes were made
in. Any new windows of the same table will be opened with the saved
local filters and table layouts.
This can be done by Voiding the invoice rather than deleting it. Just
select the invoice in the "Client > Invoices" tab and click "Void"
A voided invoice remains in the database as an uneditable plaintext
entry (for reference purposes) and all its jobs ...
No, Voiding is irreversible. A voided invoice is only kept in the
database as an uneditable record, for reference purposes.
No. Enabling this option is irreversible.
Please remove the order from the cart and add it again. That will
restore the discount code.
Problem: When saving an invoice (or another document) as a file, the
dropdown list in Save As dialogue only shows .rtf and .pdf options.
Neither .doc mor .docx are displayed.
Solution:
Translation Office 3000 and Projetex use some parts of the MS Wo...
The document templates for TO3000 3D are stored in
C:UsersPublicDocumentsAITTO3000, Version 3DTemplates
A template for a specific kind of document must be placed in the
correct subfolder for the program to see and use it correctly.
The best way to nav...
Aceproof detects the following errors and irregularities:
1. Inconsistencies: Places where identical sources were translated
differently, or differing sources were translated identically.
2. Space-related errors: Consecutive spaces, inconsistent leadi...
AceProof does not include spellchecking functionality. I searches only
for non-language-specific errors: inconsistencies in translations,
untranslated segments, whitespace and punctuation-related errors, etc.
In TO3000 3D we have added numerous new features and have changed the
program significantly.
Here are the main highlights:
* New database engine
* Multiple-Document Interface: users will now be able to work with
multiple windows simultaneously, as...
Please contact Support at https://aithelp.com/Tickets/Submit
[https://aithelp.com/Tickets/Submit] and provide your e-mail address,
the name of the desired software, and the voucher code.
We will verify the voucher and create the required license manuall...
Please uninstall Translation Office 3000 from your computer, locate
the folder
"C:UsersPublicDocumentsAITTO3000, Version 3Ddb" (if it exists) and
move it to a different location.
After that, please delete the folders
C:UsersPublicDocumentsAITTO3000, Ve...
Status colors can be adjusted in "User Settings >> Colors: Status".
The Projetex Database consists of two files: Projetex3D.mdf and
Projetex3D_log.ldf
One will not work without the other. During backup, both files are
combined into a single .bak file, and split again during the restore
operation.
The TO3000 3D Database consists of two files: TO30003D.mdf and
TO30003D_log.ldf
One will not work without the other. During backup, both files are
combined into a single .bak file, and split again during the restore
operation.
Please contact support at https://aithelp.com/Tickets/Submit
[https://aithelp.com/Tickets/Submit] with this problem. Most likely
there is a mismatch in the registration names of the original purchase
and the upgrade.
If the problem persists after the mi...
These settings have been moved to a special Admininstrator tab in the
Workstation.
Log into a Workstation with an Admin account and go to
"Admininstrator" in the settings.
The main difference between those varieties of the sales chart is
where they take their data from. So, if there is a job that is not
invoiced, or an invoice that is not covered by a payment, it will be
reflected in some of the reports, but not others.
No, the message means that the upgrade requires additional payment.
This message appears if you use the "Check for updates" function from
a previous major version of our programs.
Please visit the program's website to order the upgrade or download a
fre...
To add a custom Job variable to an Invoice template, add the
expression DTLINKJOBS: to the variable name, like this: VAR_NAME =>
dtlinkjobs:VAR_NAME
Please note that this only works within the Table Scan portion of the
template (i.e. between the tags.sc...
Yes, the standalone version of CatCount is freeware.
You can download Catcount here:
https://www.catcount.com/translation_count_software_download.html
[https://www.catcount.com/translation_count_software_download.html]
If you accidentally sent an incorrectly composed invoice to your
client and want to inform them of its cancellation, you can edit the
standard invoice template into a "cancellation" template, send the
generated document to the client, then void the invoic...
Most of our programs display a splash screen with the current build
number during startup. You can view it again by using the "Help >>
About" option in the program's menu.
You can always go to
https://www.catcount.com/translation_count_software_download.html
[https://www.catcount.com/translation_count_software_download.html]
and fill in the form again. Then you will receive a new link.
Natively, no. The ODBC module always has only one actual user (login -
ODBC) that anyone who knows the password can use.
Please try doing the following:
1. Rename your main Database folder (add a 0 the end of the name, for
example).
2. Run the installer again and create a Demo databse.
3. Use the "Set Database Folder" function to point the program to your
actual database
...
The TO3000 Import Utility can only import Client data, while the
Projetex utility can import Freelancer data as well as Client data.
Data on projects, jobs, invoices, etc. can not be imported via this
utility.
No. The location of the database is deternimed in "Database Settings
>> Transfer database files", while the location of the Business folder
is set in "Advanced Settings >> Folders >> General"
No. Our installers never touch the existing database and the contents
of the Business folder.
Yes. In fact, this is the recommended setup when using the trial
version of Projetex.
No. Those folders are hardcoded and will appear automatically,
whenever at least 1 document of the associated type is created.
The order of the updates does not matter, as long as both the server
and the workstation are updated.
Not immediately. The database file first needs to pass though a
special "database converter" utility, which will translfer the data
into a format Projetex 3D can read.
The default location of the converter is C:Program Files
(x86)AITProjetex 3DProjetex ...
Not immediately. The database file first needs to pass though a
special "database converter" utility, which will transfer the data
into a format TO3000 3D can read.
The default location of the converter is C:Program Files
(x86)AITTranslation Office 3000...
Yes. Multiple instances of the Workstation can be launched and a
different user can log in on each one.
Just use the installer once more AFTER restoring the database.
That will automatically update the database to the latest version.
Please edit the invoice template as follows:
After the Job table's endscan add this expression:
scan(dtLinkJobs)
endscan, sum(DTLINKJOBS:CJOB_VOLUME, V1)
Total: V1
Please keep in mind that the total will only make sense if all the
jobs in the invoic...
Please try closing either the "dummy" invoice or the "actual" invoices
with Phantom payments, rather than actual ones.
Just go into the "Linked with payment" tab in the "Edit invoice"
window and use the "Phantom payment" option.
Phantom payments will not...
Our servers are located in the Netherlands.
The most likely reason for this is that your PDF reader does not
support the font used in the table.
Please edit the template in the following way:
Highlight everything between the scanentry and scanfooter tags and
change the font there to a more comm...
Yes. When attempting to delete a client or project, you need to
manually enter the client's/project's code into a special field to
confirm your intention.
The Consistency tab tracks situations where there are source segments
in the analyzed files that are identical, but their translations
differ in some way, or vice-versa, when identical translations are
given to differing source segments.
This is especia...
The full wordcount is stored in the "CatCount notes" tab, as part of
the plain-text summary of the operation.
No, but the second worksation will be warned that such a user has
already logged in.
If the license has only 1 workststion, the second workststion will not
be allowed to connect at all.
No, the current version of the program does not have such
functionality
These tabs are visible only after you use the Anycount or CatCount
modules to determine the volume of a job.
The best places for that are the "Instructions" and "Work notes" tabs
of the Edit Job window.
Please check the path in the Auto-backup settings. Changes are, the
folder the program is supposed to backup to was moved, renamed, or
deleted. Please re-adjust the settings of the auto-backup service, so
that it points to an existing folder.
Then, plea...
Please do the following: In Word, go to "File >> Options >> General"
and disable the "open e-mails and other uneditable items in reading
mode" option.
Then, launch AnyCount in Admin mode (right-click >> Run as
administrator) and try again.
Please log into that user's workststion as the System Admininstrator
(Login: Admin, default password: admin) and download the templates
with the "Corporate settings >> Templates" interface.
Once the user logs back in, the templates will be available to ...
You might want to use a Dynamic DNS service to assign a DNS name to
your current IP address and update the IP address data whenever the IP
changes. In that case you'll be able to use the DNS name to access
Projetex Server from anywhere.
There is a number ...
The most likely reason for this is that the User Account Control level
is too high for ExactSpent to operate properly.
Please do the following:
1. Open the Control Panel
2. Enter "UAC" into the search bar in the upper-right corner of the
window and ...
Currently there is no such option in Projetex 3D.
There is currently no such option in TO3000 3D.
The easiest way to do this is to create a new template, either for
quotes or invoices, that will create order confirmations.
One option is to take an existing quote or invoice template and edit
it into an Order Confirmation template.
Templates can be ed...
No, the file system is separate from the database, and its contents
must be transferred between servers separately from the database
files.
The current version of the program does not have such a function.
No, Projetex will not run into difficulties if the Server and
Workstations are installed on machines with different versions of
Windows.
The "Text" type denotes a mutli-line text field. Due to the large
amount of data that can be entered into such a field (up to 2GB),
custom fields fo this type are not displayed in the tables.
Please use the "String" type if you want to display text data...
This error appears only after the expiry of the 30-day trial mode,
when the current system date is altered from its proper value.
Please make sure that the system date is correct.
The most likely reason is that the files you are trying to count are
simple image scans, with no recognised, selectable text.
Only AnyCount 3D Enterprise has the OCR capability necessary to
process such PDF files.
AIT is based in Ukraine.
Projetex 3D and TO3000 3d were built in Embarcadero (Delphi).
Projetex 3D and TO3000 3D use the MS SQL engine.
Projetex includes Read-only access by ODBC, which allows third-party
applications to pull data from the Projetex database.
No. AIT software is not open source, but we do accept new function and
improvement requests from our clients.
An MS SQL database can always be accessed via dedicated programs, such
as SSMS or "SQL Manager Lite for MS SQL".
Projetex has been tested on 10000 projects. There is no limitation for
more projects.
Projetex access rights can be customised down to the tab and table
level in the "Administrator >> Users and Access" dialog, but not to
the field level.
The default deadline for a project is 18:00 of the creation date.
The default deadline for Client Jobs is the deadline of their parent
Project.
The default deadline for a project is 18:00 of the creation date.
The default deadline for Client Jobs is the deadline of their parent
Project.
The default deadline for Corporate and Freelance jobs is the dealine
of their parent Client Job
The Automation Engine is used to send autimatic e-mail notifications
on the status changes of various database entries to the relevant
people (Project managers, experts, clients)
Formore information, please open the Help file (Press F1 in any
tableor Ne...
Currently, Projetex and TO3000 do not support such functionality. All
custom fields must be filled manually.
Yes, uncompleted client jobs can be included in invoices.
Please note that jobs with special statuses (on hold, heads-up,
cancelled) can't be added to invoices.
You can make a backup of your database and send it to us with a
description of the problem.
We guarantee that the content of the database will not be disclosed
and that the database will not be tampered with in any way beyond
fixing the issue at hand.
Normal.dot is a global template in MS Office Word. It might be
corrupted by some add-on programs or macro viruses. Please perform a
full virus scan first. You can also temporarily rename the global
template to determine if it is the cause of the problem. ...
No, it does not. AceProof checks for non-language-specific errors
(consistency, punctuation, whitespaces, untranslated fragments), and
thus can work with any language.
Please visit https://clients.translation3000.com/gift
[https://clients.translation3000.com/gift] and enter the code and your
e-mail, along with other required information.
If the e-mail is alrady registered, please contact Support at
https://aithelp.com...
To remove a chosen Client PM from a Project's Profile, please do the
following:
1) Go into the Mian client list and select the client that the project
belongs to.
2) Switch to the "Projects" tab and double-click on the project in
question.
3) In the...
The connection type to use depends on the settings of your e-mail
provider.
You can either inquire with them or test the connection types and see
which connects.
AceProof is strictly a Quality Assurance tool. If you wish to edit a
translation, please do the following:
1) Click on the translation you want to edit and click the "Copy
selected cell to clipboard" button near the upper-left corner of the
table.
2) Ope...
Normally, bonus licenses are given out after the end of the sale, but
if you wish to get them early, please submit a ticket requesting it to
https://aithelp.com/Tickets/Submit
[http://aithelp.com/%20https://aithelp.com/Tickets/Submit]
Currently, AnyCount is a standalone program with no cloud capability.
Unfortunately, no. The list of languages that Anycount can recognise
from an image via OCR is fixed.
No, instances of ExactSpent and TO3000 do not have to be on the same
account to connect.
In the default workflow model, jobs are linked to Projects, not to
Clients.
The "New" button for jobs is found in the "Client jobs" tab of the
general "Projects" list.
Please do the following:
1) Click the Projects tab at the top of the screen and the "...
Projetex 3D is bundled with two database converters for such
situations.
Please do the following:
1) Use the "old" database converter bundled with TO3000 3D (default
location C:Program Files (x86)AITProjetex 3DProjetex
ServerDBConverter10) to create a...
TO3000 3D is bundled with two database converters for such situations.
Please do the following:
1) Use the "old" database converter bundled with TO3000 3D (default
location C:Program Files (x86)AITTranslation Office 3000 Version
3DAdminDBConverter10) ...
Translation Office 3000 has 4 editions: Starter, Standard,
Professional and Advanced. The differences between them are as
follows:
Anycount 3D has 3 editions: Standard, Professional and Enterprise. The
differences between them are as follows:
A good solution in this situation would be to take the folders of old,
completed projects and move them into a new folder (e.g.
.../PROJECTS/Archive) You can further subdivide the Archive folder
into subfolders by year, if you wish.
That way the old proje...
Yes, purchasing upgrades to existing licenses is significantly cheaper
than purchasing full new licenses.
This means that the E-mail service you are using saves its own Sent
mail automatically, and there is no need for our program to do that.
Please select "Do not save mail" in the "IMAP sent folder" drop-down
list.
Yes, the existing reports can be edited in the Server Admininstrator
utility (Corporate settigns >> Reports), but it is recommended to use
the "Load" function to load in and rename a copy of one of the
existing report templates, and then modify the copy, ...
If TO3000 does not detect your database files, despite them being of
the correct version, please do the following:
1) rename the folder "C:UsersPublicDocumentsAITTO3000, Version 3Ddb"
into "db0"
2) run the TO3000 3d installer again, and select the "Demo...
Please do the following:
1) In the settings, go to "Business settings >> Volume units".
2) Either edit an existing unit or create a new one. In the lower half
of the Edit window, select the "Words" button and enter how many words
the unit will be equal to...
This means that there was an error during transfer.
Please please copy the entire contents of the Converter's status field
and send them to Support at https://aithelp.com/Tickets/Submit
[https://aithelp.com/Tickets/Submit].
No. Variables requiring the "DTLINK" scan operation can only be used
in document templates.
Yes. Projetex includes an Autobackup service.
To access it, please do the following:
1) Launch the Server Admininstrator utility.
2) Switch to the "Database" tab and and click "Autobackup Service".
You will be able to set up autobatic backups eith...
Please make sure that the "Approved" checkbox is enabled in the "Edit
invoice" window.
Only approved invoices can be linked to payments.
Let's take an exmple of a 30% advance payment.
Such payments can be processed in the following way: Create a single
project and immediately invoice it, but add notes about the payment
being split into 30% advance and 70% final. Then, once the advance
pa...
No. Any particular Projetex user account can only be used by one
person at any given time.
The latest versions of TO3000 3D and Projetex 3D both support the
FatturaPA system.
Please download the attached PDF file for more details.
Custom queries are simply SQL queries that can be used to extract data
from the database without using the default interface. Queries can be
used and edited only from the "Projetex Server Administrator" utility
(Corporate Settings >> Queries).
Reports a...
Currently, no AIT software has a native Mac OS version, but It can
still be used on Mac machines via VM software like VirtualBox
(https://www.virtualbox.org [https://www.virtualbox.org]) or Parallels
(https://www.parallels.com [https://www.parallels.com])...
Yes. The tabs of individual formats show the individual counts results
for each doucument, while the Summary tab shows combined results for
each format, and the grand total.
Yes, the program is GDPR-compliant.
Yes. Disabling the "Invoice in the middle of the range can be deleted"
option in "Advanced Settings >> General" will only allow the most
recent invoice to be deleted.
All other invoices will only have the "Void" option available.
Yes. Disabling the "Invoice in the middle of the range can be deleted"
option in "Administrator >> General" option of the Workststion will
only allow the most recent invoice to be deleted.
All other invoices will only have the "Void" option available.
...
Yes. You can call it up by pressing F1 or navigating to "Help >> Help"
in the Settings.
Tha best way to do that is to restore a previous backup of the
database. Please make backups regularly.
Yes, ExactSpent autostarts by default. To disable that, please go into
"Shortcuts >> Settings >> General" and disable "Start with windows".
Please have the recipients check their Spam folders. The alerts may
have been flagged as spam by their e-mail client.
You can do the following:
1) Hide the text you do not want to count: Open each document,
highlight the text you do not want to count, right-click on it and
choose Font.
In the opened window select the checkbox "Hidden" in the Effects
field. The edited ...
Currenty, only Projetex 10 and Projetex 3D are compatible with Windows
10.
You are likely to run into various issues if you try to run any older
version of the program on Windows 10.
If you do, please consider upgrading to Projetex 3D.
You can downl...
Currently, TO3000 10, TO3000 11 and TO3000 3D are compatible with
Windows 10.
You are likely to run into various issues if you try to run any older
version of the program on Windows 10.
If you do, please consider upgrading to TO3000 3D.
You can down...
No, only the latest versions of our software receive regular updates.
If you have an old version of one of our programs, you can get the
final build of that version by downloading and using the installer
from your account at https://clients.translation3...
First of all, please try running AnyCount in Administrator mode
(right-click >> Properties >> Compatibility >> enable "Run as
admininstrator")
If the problem persists, please try repairing MS oOffice as shown
here:
https://support.office.com/en-us/articl...
Yes, you can register the new server before disabling the first one.
Please download the installer from your account at
https://clients.translation3000.com
[https://clients.translation3000.com/] to make sure you have the
latest build of your Projetex.
I ...
The project folder field will become active after you click OK and
actually create the new project. Before that, the project, and thus
the folder, does not actually exist yet.
After creating the project, just select it from the list, and the
folder fiel...
No, only the recent builds of the 3D version support FatturaPA.
Please download the attached PDF file for more details.
Please see the attached file for instructions on how to use the
FatturaPA invoicing functions.
Yes, you can edit invoices after creating them.
Perhaps you will need to edit the client jobs that are part of the
invoice.
In that case, first edit the invoice and remove the "Approved"
checkmark, if one is present.
If the invoice itself is already linke...
Only users with the "Regular" or "Advanced" access level, as set in
"Administrator >> Users and acccess" settings, can be selected as
Project managers.
We distribute bonus software to all sale participants after the sale
itself is finished.
Our websites only give prices in Euros.
To find out the equivalent price in any other currency, you can use an
online currency converter like this one:
https://www.xe.com/currencyconverter/
[https://www.xe.com/currencyconverter/]
Regular fuzzies only match against the TM. Internal fuzzies also take
the segments already translated in the document, but not incorporated
into the TM, into account.
Not all TM software uses internal fuzzies.
Deleting an invoice leaves a "hole" in the sequence of global codes,
something some users may want to avoid.
Voiding an invoice unlinks all jobs from it and turns in into an
uneditable, "archival" text entry, preserving the integrity of the
global code se...
Your Projetex window has opened beyond the screen.
Please contact Support at https://aithelp.com/Tickets/Submit
[https://aithelp.com/Tickets/Submit], explain the problem, give us
your exact Projetex login, and we will send you a special update
script th...
The Server Administrator and other utilities can be installed anywhere
in the file system, and the location of the "BusinessServer" folder
can be changed after installation, but the bundled SQL Server
instance, as well as the main database files, are inst...
No, you do not need to enter the ftp:// prefix. Just the main address
itself.
No, license codes to not need to be re-entered for builds with in the
same version, as long as the program was not uninstalled before.
The 'Upgrade" function is only used when you purchase extra
workstations for your license (in Projetex), or to updgade...
WordPad may have removed some crucial metadata.
Please restore the version of the template from before the edit and
redo the edit in Microsoft Word.
No, TO3000 3D RTF templates are always stored in
C:UsersPublicDocumentsAITTO3000, Version 3DTemplates
New jobs are created from the "Projects" table, accessible from the
Ribbon in the "Projects" tab.
You can also right-click the newly-created project in the Client table
and select "Open Project".
There is no need to "De-register" anything, since Projetex uses
Concurrent licencing.
Before creating invoices, you need to create Client jobs within the
project, or switch to "Without Projects" mode and create client jobs
directly.
Please call up the help file (Press F1 while in any table in TO3000)
and consult the following topics: "Qui...
Please look in the upper-left corner of the window and click the
"Page-and-floppy-disk" symbol (or press Ctrl+E).
Anycount Enterprise has what can be described as a "semi-automatic"
invoicing system.
You enter the invoice's data into a dialog window (the results of the
last count are entered automatically), select a template file and the
program puts the correspond...
Folders for new clients, quotes, etc., only appear when they are
"called" by the program for the first time in any manner.
For example, after creating the new client, you could switch to the
"files" tab, or click the folder icon at the far right of the ...
Please check both the login and password, and make sure there are no
whitespaces before or after them, both during login, and in the
"Administrtor >> Users and access" settings.
There is no way to hide a custom field without deleting it. Deleting a
custom field will not affect any other fields.
This is only true for earlier versions of TO3000 and Projetex, where
credit notes were implemented as "negative invoices".
Projetex 3D and TO3000 3D have a separate table for credit notes, and
credit notes no longer use invoice codes.
Please Click the "Licences" link in the upper left corner of the site.
That will return you to the full list of your purchased AIT programs.
Please download the installer for that program from your account at
https://clients.translation3000.com
[https://clients.translation3000.com] and use it without uninstalling
the program. This will update the database to the required build.
Please open Database Settings in the Backstage view (click the button
with the TO3000 logo in the Upper-left corner of the window to oprn
the database view).
The line "Database File" will display the current path to it.
Please free up some space on your hard drive.
I recommend trying CCleaner (https://www.ccleaner.com/
[https://www.ccleaner.com/]) to delete temporary files. The basic
version is free.
After that, please try performing the operation again.
Anycount 3D Enterprise can recognise image text in the following
languages: Bulgarian, Croatian, Czech, Danish, Dutch, English, French,
German, Hungarian, Italian, Latvian, Lithuanian, Polish, Portuguese,
Romanian, Russian, Serbian, Slovenian, Spanish, Sw...
Not explicitly. The Prices in the general lists do not belong to any
individual client or expert. And the prices added to the individual
lists are not added to the corresponding general lists.
However, you can use the "Copy from General" function in the...
Not explicitly. The Prices in the general list do not belong to any
individual client. And the prices added to the individual lists are
not added to the general list.
However, you can use the "Copy from General" function in the
individual lists to quick...
Yes, that is possibe. Please contact Support at
https://aithelp.com/Tickets/Submit
[https://aithelp.com/Tickets/Submit], name the program you wish to
purchase and the proposed payments.
The autobackup logs can be seen in the Server Administrator, at
"Database >> Autobackup service >> Advanced >> View current log".
Please click the "server" button in the login dialog and make sure the
connection is correctly configured.
If the problem persists, please try rebooting the workstation's host
machine.
Please try temporarily disabling your Anti-virus and/or firewall
software and registering the program once more.
If the problem persists, please contact support at
https://aithelp.com/Tickets/Submit
[https://aithelp.com/Tickets/Submit]
Please contact support at https://aithelp.com/Tickets/Submit
[https://aithelp.com/Tickets/Submit] and explain your situation. State
what you intended to purchase and what was actually purchased.
Depending on the situation at hand, support will propose a...
When creating or editing custom fields you will see a box called
"Variable". That is where you can define the variable's "template
name".
Just edit the template in "Corporate/Business Settings >> Templates"
and add the new variable to it.
When you hover over any column header, you will see a small
"filter/funnel" symbol. Click this symbol in the required header and
select the required value. The table will then only display Jobs with
that particular value in the column. You can later disab...
No, there is no need to uninstall the previous version. All versions
prior to 3D use the Firebird database engine (as opposed to MS SQL in
version 3D), so the two versions will not interfere with each other.
No, it will not. The previous version will remain on your machine as
well.
Currently, only Projetex has such functionality, via the Automation
Engine utility.
You can download a free trial version of Projetex here:
https://www.projetex.com/translation-project-management-software-free-download
[https://www.projetex.com/translat...
Please try rebooting the computer where Projetex Server is running.
If this does not solve the issue, please try making a database backup.
If the backup procedure completes with no issues, please move your
current database files into safe location (or re...
The Mass Payments function ignores the global filter, so it will
create payments for all unpaid invoices, regardless of filter
settings.
No. Phantom payments exist only as data within the invoice record and
are not visible in the Payments table.
Currently, Anycount does not have such functionality.
No, payment templates can not display data from jobs.
They can only display data from linked invoices.
You can see the default variables for Payments by calling up the help
file (F1) and navigating to "Templates >> Payments template
variables".
No, but it does have a built-in FTP client that can connect to
third-party servers.
Such a course of action is greatly discouraged. Installing the
Projetex Server on a Domain Controller can lead to problems with
workstation connectivity.
Returning to a 0% discount/tax in the current build of the program
requires a workaround.
Please create a dummy 0% "discount" or "tax" in "Corporate Settings
(Business Settings in TO3000) >> Discounts/Markups" or "Taxes", then
replace any other discounts...
Currently, Anycount does not have such functionality.
You can edit the job to remove the "Cancelled" status, create the
invoice, and then re-apply the status.
Click the header in the "Group box" and drag it back into its desired
place in the actual table or drag it upwards until an X appears over
it, and release.
You can create a custom field for this. Please press F1 in any table
to call up the help file and consult the chapter "Projetex
Administration >> Database customization" to find out more.
You can make selecting freelancers easier by assembling a dedicated
"Freelance Team" for each active project.
Look for the Freelance Team tab in the Project window.
After the team is assembled, you will have the option of viewing only
freelancers on the t...
No, the interface overhaul in version 3D is permanent.
No.
Document templates are independent RTF files and their text portions
can be in any language, regardless of the program's interface.
Our software connects to our servers only to verify registration and
check for updates.
All other data is stored only on the client side.
This means it wasn't selected during installation. Please run the
installer again and make sure that you select all options in the
"Select components" step.
Country prefixes are not required, but can be entered.
You can't display results in multiple units simultaneously, but you
can quickly change units from the drop-down list right above the
results table.
Please find the dll file in question (its default location is
C:Program Files (x86)AITAnyLexic 2.0fbudf). First of all, please make
sure that the file itself and the folder it is in are not compressed.
Then right-click, and select "Properties >> Security"...
No, work files are stored separately, in a special folder.
There is no software-imposed upper limit. Only the limitations of the
host machine apply.
Work files are stored indefinintely.
There is no software-imposed limit.
When creating or editing custom fields you will see a box called
"Variable". That is where you define the variable's "template name".
After that, please edit the required template and add the vriables
template name in the desired location, in the same f...
Please uninstall Translation Office 3000 3D, then re-start the
Translation Office 3000 3D installer and choose the Demo database
option during the installation.
When Translation Office 3000 3D is installed with the Demo database,
please re-start the conv...
To create credit notes in TO3000 3D, follow the next steps:
1. In Projetex Workstation, go to Workspace>>Clients>>Client.
2. Select a client and move to the Credit Notes tab.
3. Click New and select the invoice to which the credit note will be
linke...
Custom drop-down lists do not use autosort, but do use autofill.
Yes, but you willonly be able to run one instance at a time.
AnyCount uses base units to count documents. Basic units for AnyCount
are either characters (with or without spaces) or words.
Lines in Anycount are subprdinate units, by default they consist of 55
characters with spaces.
You can adjust "Lines" unit at "...
Documents like invoices, quotes etc. are composed automatically using
templates.
A template is an RTF file which provides document layout (your company
address and requisites, formatting, tables, headers and footers,
company logo etc.) and placeholders wh...
Please download the installer from your account at
https://clients.translation3000.com
[https://clients.translation3000.com] and install the program over
itself.
Most likely, you do not have write access to the backup's target
folder.
Please try logging in as a different user, making the backup to a
different folder, or changing the security settings of the target
folder.
Credit notes and Refunds are only available to holders of the Advanced
license.
You can upgrade your license here:
https://www.to3000.com/order/upgrades-from-previous-versions
[https://www.to3000.com/order/upgrades-from-previous-versions]
The actual program is likely still running in the background.
Please disableit and try converting again.
You can do the following:
Create an invoice, Void it, re-create it again, and, if necessary,
delete the voided invoice.
Projetex databases are password protected, so that only authorized
users can access the data. Also, a database registered with one
license key can not be used on a server registered with a different
license key.
If you wish to additionally encrypt the d...
The most likely reason is that the "missing" POs are actually hidden
behind filters.
Please disable any filters in the workstation.
If you still can not see the required PO, please log out and log in as
the administrator (login: Admin, default password: ...
The Help file in bundled with the program itself. Please press F1 in
any table or "New/Edit" window.
If you do not have the program yet, but want to familiarize yourself
with it, please download the attached file.
The Help file in bundled with the program itself. Please press F1 in
any table or "New/Edit" window.
If you do not have the program yet, but want to familiarize yourself
with it, please download the attached file.
The Help file in bundled with the program itself. Please press F1
while the program is active.
If you do not have the program yet, but want to familiarize yourself
with it, please download the attached file.
The Help file in bundled with the program itself. Please press F1
while the program is active.
If you do not have the program yet, but want to familiarize yourself
with it, please download the attached file.
The Help file in bundled with the program itself. Please press F1
while the program is active.
If you do not have the program yet, but want to familiarize yourself
with it, please download the attached file.
In the database itself, the global code is only a sequential number.
The Profices and suffixes are only seen in the user inteface.
The filter sorts global codes solely by the sequential number portion.
No. The default Administrator account is always present and can not be
deleted.
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